Customer Service Manager
Resume:
George Collins
Collinsville, VA 24078
Objective: Seeking the District Sales Representative job in Roanoke, Va.
Profile
• Dedicated manager with a strong work ethic and the ability to build lasting employer and employee relationships
• Over 20 years management/supervisory experience in the restaurant/public field
• Experienced in operations management, sales, budget, staffing, and cost control
• Adept in communicating with customers, vendors, and staff
• Able to motivate employees to perform to their maximum potential
• Exceptional organizational and planning skills
• Create great work environment
• Promote team work
• Enjoy new challenges
Experience
10/2010- KFC Danville, VA
General Manager
4/2009-
8/2010 Ryan’s Buffet Danville, VA
General Manager
• Ran store according to company policy
• Successfully supervised 35 or more employees
• Maintained schedule, inventory, and supplies
• Drastically reduced food cost
• Increased customer count
• Maintained organized and detailed store records
• Kept up with P&L’s
• Created team atmosphere
• Provided the customer with a great dining experience
3/2007- Red Birch Foods ( Bojangle’s ) Collinsville, VA
4/2009 General Manager
• Executed the successful ground breaking of new store
• Executed daily operations of restaurant (P&L’s, inventory, payroll, scheduling, deposits, daily, weekly, end-of-period reports, etc)
• Arranged and set up all vendor accounts
• Directed hiring and assignment of personnel
• Trained and managed employees to achieve great customer service
• Successfully managed 25-30 employees
• Increased sales consistently (Set record for new store opening)
11/2001- Biscuitville Danville, VA
3/2007 General Manger
• Executed daily operations of restaurant (payroll, inventory, scheduling, P&L’s, bank deposits, etc)
• Estimated food and beverage costs, requisitioning and purchasing supplies
• Successfully recruited, hired, trained, and supervised 15 employees
• Investigated and resolved food quality and service complaints
• Reviewed financial transactions and monitored budget to ensure efficient operation
• Offered exceptional customer service
• Compiled daily, weekly, and end-of-period reports
• Increased sales year-over-year (Took store from 46th to 8th in sales)
• Consistently hit labor and food costs which increased bottom line profits
5/1985- Vanity Fair & Biscuitville Martinsville, VA
11/2001 Mechanical Maintenance/Assistant Manager
• Installed/dismantled knitting machines and conveyor lines
• Rebuilt parts for knitting machines
• Wired/rewired knitting machines
• Removed, repaired, replaced defective parts
• Aligned, adjusted, and calibrated equipment
• Successfully trained10 knitting machine mechanics
• Ordered parts and maintained sufficient inventory
• Successfully executed daily operations of knitting department
• Recommended measures to improve production goals
• Worked part-time as shift leader and assistant manager at Biscuitville
2/1979- Pizza Hut Middlesboro, KY
5/1985 Store Manager/Facilitated New Store Openings
• Evaluated operations of individual branches of restaurant chain to ensure adherence to company standards
• Traveled from branch to branch to work out any operational problems
• Opened new stores in several districts
• Prepared reports, summarizing findings and including recommendations for changes in operational procedures and purchase requirements
• Submitted reports to home office
• Successfully trained and managed new and existing crews
• Carried out daily operations with great success
• Obtained great customer service and satisfaction
References: Available upon request
Contact this candidate