Customer Service Office

Josalyn M. Newsom

yqtjbr@r.postjobfree.com

**** * **** ********* ** 44105

Cellular: 419-***-*****

Profile

Self-motivated, detail-oriented, customer-friendly individual who wants to grow with a company. Able to handle multiple tasks, and accustomed to handling confidential documents.

EDUCATION

STAUTZENBERGER COLLEGE, TOLEDO, OHIO (1/2011-Current)

Currently pursing AA Degree to transfer towards Communication major.

Cumulative GPA: 4.0

Alpha Beta Kappa International Honor Society

Dean’s List

Computer Skills

Window XP, MS Word, MS PowerPoint, MS Excel, Internet, Email, (basic) HTML

EMPLOYMENT HISTORY

Tolco Corporation July 2010 to Present

Reception

Faxing, filing, mailing, for entire office

Meeting clients upon entrance to building with warm friendly greeting

Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems

Daily office administration tasks, cleaning lobby area, directing clients to proper offices etc

Utilizing 8 line switchboard and directing calls to proper departments

Perform filing, data management, drafting and editing short office memos

Customer Service Representative

Organizing and preparing internal documents for salesmen and CEO use

Possess effective communications skill, and work well with others at all levels

Input of Data into Excel spreadsheets for internal use

Assisting customers with product information such as pricing, measurements, shipping, returns, etc.

Respond to inbound service calls in a fast-paced, high-volume call center

Order entry input of all orders via phone and or faxed/emailed

Melting Pot January 2010 to July 2010

Hospitality Specialist Sylvania, Oh

Scheduling reservations on computer system

Input of servers into computer

Head hostess, supervising other hostesses

Energetically answering incoming calls

Assisting guests in dining process

Massage Envy October 2009 to January2010

Sales Associate Toledo, Oh

Exceeding Sales quotas weekly, monthly, and quarterly

Answering phones, and directing calls to the proper area

Consulting with clients before their massage

Scheduling appointments

Keeping office clean and orderly

Huntington Bank January 2007 to June 2009

Team Lead Backup Toledo, Oh

Cash handling involving both customers, and office shipments

Customer Service, problem solving, and account reviewing to ensure customers are in proper accounts

Filing and organizing sensitive customer information within the office.

Opening and Closing procedures of Branch daily

Serving as backup and taking over managing responsibilities when team leader was out of the office

Set and exceeded regional goals weekly, monthly, and quarterly

Office duties included faxing, shipping, mailing, answering phones, and ordering supplies for office

Contact this candidate