Sales Customer Service

YVONNE M. RICHERT

** ********* **.

Oakley, CA. *4561

Home 925-***-****

Cell Phone 925-***-****

Email: xx89zl@r.postjobfree.com

PROFILE

Profession: Objective to pursuit in the development of stronger sales and office management opportunities, which are supported with direct experience within the industries of manufacturing, distribution, hardware sales, Procurement / Purchasing, medical device and inventory control.

SKILLS

• Customer management software: Salesforce.com, Oracle, AS400, Mapics, SAP, Pointman, JIT/Kanban Access.

• Proficient purchasing techniques.

• Microsoft office programs, outlook, power point, Access and Excel.

• Professionalism and empathy.

WORK EXPERIENCE

ACSI INC. Assign to: BROCADE Sept.2010- Oct.2010

CRM Data entry

• Administration tasks such as creating accounts and profiles, defining data alignments, maintaining drop-down list values, etc.

• Using data contained primarily in a MS-Excel worksheet, download online marketing data from CMS, re-key all line items for opportunities currently in SFDC.

• Resolve issues with either local Sales Operations personnel or with opportunity owning Sales Rep across the assigned GEO.

• Entering, tracking and managing Sales Opportunities on Online marketing and Sales Tool.

• Migration of Sales Opportunity from SFDC into Big Machine.

Advantage Technical Resourcing Assign to:

SEA TEL/ COBHAM INC. SUPPLY CHAIN April 2010- Sept. 2010

Buyer/Expeditor

• Review, analyze, and take action on requisitions and MRP output

• Confers with vendors to obtain product or service information such as price, availability and delivery schedule

• Determines method of procurement such as direct purchase

• Orders, reschedules and cancels materials base on requisitions and MRP output/business needs

• Maintains procurement records such as items or services purchased cost, delivery and inventories

• Analyzing Usage for replenishing Inventory

• Manages supplier to price, delivery and quality expectations and escalates when appropriate

• Expedites delivery of goods to users. Manage part shortages to pull in & update

• Prepares quotations, examine bids, negotiate contracts and make awards. Manage MRB materials, RTV, and rework in house (if consigned materials)

ACSI INC. Assign to: BROCADE Jan. 2010- March 2010

CRM Data entry

• Using data contained primarily in a MS-Excel worksheet, re-key all line items for opportunities currently in SFDC

• Resolve issues with either local Sales Operations personnel or with opportunity owning Sales Rep across the assigned GEO

• Migration to this add-on application, all of the current opportunity configurations will need to be re-entered in SFDC using the new tool

• Duns and Bradstreet & Hoover Research Project.

Bearing Engineers, INC., Livermore, CA

Purchase order/customer support Nov.2007-Feb.2009

• Successfully managed an office of 6 employees including sales support and customer service. Strong Organizational Skills: able to manage priorities and workflow

• Responsible for handling customer base in excess of 500 companies. Successfully managed purchase order process from quotes to scheduling and delivery. Managed interface between customers and vendor which resulted in increased sales and customer satisfaction

• Maintain accurate inventory in AS400 system of all products

• Current opportunity will need to be entered in SFDC

• Capability to develop project plans, which covers aspects of design, launch, support training programs, and initiatives

• Ability to collaborate with Business Partners in all regions to create local as well as divisional solutions for inside sales team

Aerotek Assign to: Edwards Vacuum, Livermore, CA July 2006-Nov.2007

Buyer/Expeditor (Contract)

• Supported two buyers and materials planner for a high volume environment

• Managed purchase orders and buying from suppliers as well as negotiation and budgets

• Responsible for the functional of administrative management of buyers and Customer Services

• Responsible for division compliance with the export license policies. Excellent negotiation and facilitation skills

• Reviewed BOM structures and critical ERP planning requirements to ensure mfg attributes were kept aligned

• Released Mfg orders, pick list shop packet, inventory adjustments and scrap transactions RGA’s and DMR’s through Mapics in timely manner and promptly close them on completion after reconciling variances. Followed-up on materials shortages and production flow thru the factory to ensure build plan was on schedule

Venturi staffing Assign to: /CCC Mental Health, Martinez, CA May 2005-March 2006

Administrative Assistant (Contract)

• Creating and maintaining spreadsheets, and electronic forms library

• Weekly data entry, Mental Health indirect Services

• Phone and e-mail support for the clients

• Support for several Executive and Managers as needed

• Creating forms and templates

Activant Solution, Tracy, CA Nov.1998 –Nov.2004

Supply Chain

Sr. Material Administrative Coordinator

• Exceeded goal of 98% turn-time of Peripheral Parts; Picking and Shipping sales orders through our Oracle System

• Review vendor and warehouse invoices for pricing and quantity shipped Create reports and document for shipping; import /export freight

• Maintain accurate inventories in Oracle system of all products

• Handling Customer Service inquiries regarding order status and credit request

Argosystems, Sunnyvale, CA Feb.1996 –Nov.1998

Material Expeditor

• Support material planners at all time

• Expedite critical material items with suppliers when requested

• Familiarity with ISO 9001

• Coordinate availability of parts for shipping and communicate with both internal and external customers status of RMAs and provide shipping/tracking information

ESL, a subsidiary of TRW, Sunnyvale, CA Dec.1990 –Dec.1995

Technical Assistant 3

• Maintaining material records for contractors

• Supporting annual government property administrator surveys

• Coordinate and reconciling quarterly cycle counts

• Work closely with government Audit

EDUCATION / CERTIFICATION / TRAINING:

LIBERTY ADULT EDUCATION CENTER

Certificate in Advanced Microsoft Office

Word, Excel, ACCESS, Power Point

DE ANZA COLLEGE

• Courses of Professional Development

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