Customer Service Sales

DARSHELL WILLIAMS

**** ***** ****** *** ***• Arlington Texas 76006 • 313-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over eight years of experience in customer service, seeking a position at an upscale retail department store.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Expertise in resolving escalated customer service issues.

PROFESSIONAL EXPERIENCE

WENDY’S – Southfield, MI

Shift Manager (2003 to 2012)

Direct and oversee all activities of the restaurant in accordance with standardized corporate policies in order to provide efficient, speedy services and profitable operations.

• Estimate how much food and beverage will be used, and place orders with suppliers.

• Check the deliveries of fresh food and baked goods for quality.

• Order supplies of non-food items, such as dishes and silverware, cooking utensils, and cleaning products.

• Arrange to have equipment repaired or maintained and schedule other services.

• Total cash and charge receipts at the end of each day. Then deposit them in a safe place.

• Supervise the kitchen and dining room. Oversee the food preparation, checking the quality and size of the servings.

• Resolve customer complaints about food or service.

• Make sure that the kitchen and dining areas are cleaned according to standards.

INTRINSIC COLLECTION- Troy, MI

Sales Associate (2011-2012)

Follow all store policies and make sure everyday goals are being made.

• Maintain work area and follow sales standards to enhance sale

• Ensure outstanding service to all customers

• Resolve and respond to any customer complaints

• Suggest sales to meet store goals

MCDONALD’S – Detroit, MI

Cashier (2001 to 2003)

Responsible for maintaining outstanding customer service by processing sales quickly, accurately and efficiently.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

• Maintain an awareness of all promotions and advertisements.

• Accurately and efficiently ring on registers and accurately maintain all cash at the registers.

• Communicate customer requests to management.

• Maintain orderly appearance of register area and supplies stocked.

EDUCATION AND TRAINING

DMS Oakland Community College – Southfield, MI (2010 – 2011)

Cosmetology • BREITHAUPT VOCATIONAL CENTER DETROIT, MI (2000 – 2003)

COLLEGE PREPARATORY • FRANK CODY HIGH SCHOOL – Detroit, MI (1999 – 2003)

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