Manager Customer Service

Tracy L. Mitchell

P.O. Box ****, Farmington Hills, MI 48333, Phone: 313-***-****/E-mail:xfz97o@r.postjobfree.com

As your Human Resources Representative, I will provide exceptional customer service. I will facilitate and execute key functions related to hiring, recruitment, conducting phone screens, and reviewing resumes/candidates for specific qualifications, networking, searching online databases to source candidates, and gaining referrals. Securing candidates within the target profiles that insures the successful achievement of the company's growth.

EMPLOYMENT HISTORY:

03/2006 – 12/2011 – HR Generalist / Benefits Admin. / Recruiter, HR Department, Toyota Boshoku America, Inc., Novi, MI

• Assist in the decision-making, hiring process at the executive level for all human resource matters; lead/professional responsibilities over lower level support and clerical personnel while working effectively and collaboratively within the team. Local and out of State travel to other facilities to conduct HR meetings, orientations, and open enrollment.

• Negotiate and maintain annual contracts with recruiters and online job boards, and explore new methods of recruiting top talent.

• Conduct new employee orientations in both group and individual settings. Assist with performance appraisal reviews, providing counsel to supervisors regarding disciplinary actions, workplace conditions, maintaining detailed documentation, and facilitate as needed.

• Assist Human Resources Manager with the HR budget, gathering needed information and documentation, scheduling meetings, sending all office/all company communications, monitoring meeting calendar, and use of diplomacy, discretion and appropriate judgment when addressing callers.

• Company cellphone accounts I was responsible for having passwords reset, establish new phone accounts, and assist users with international dialing and updates due to the service areas.

• Coordinate and process requests for building security access, creating ID Photo Badges. Disabling and enabling new hires.

• Actively participate in entire employment life cycle, including screening candidates, background checks, utilizing behavior-based interview techniques, preparing offer/rejection letters, managing relocation process, on-boarding new hires, as well as conducting exit interviews. Administer and/or scores aptitude, personality, and interest tests.

• With the on-boarding process I was responsible for removal or transfer system access, assist with equipment/office set-up and maintenance, and reservations for computers, copiers, phones, projectors.

• Recruitment Coordinator: My administrative role responsibilities included all of the following duties: scheduling interviews, extending offers, generating offer letters, making welcome calls to all applicants prior to their scheduled start date, background variance resolution, closing out classes, data entry and internal/external reporting.

• Manage nationally-used Applicant Tracking System (ATS), (My Staffing Pro) software for online recruitment, train new users of the system, facilitate requests/discussions between support staff, end users, create and distribute quarterly recruiting charge-back reports across U.S. explain/answer more complex aspects of company personnel programs, such as salary (compensation), employment benefit-administration, recruitment and placement, employee development, employee relations and services, Equal Employment Opportunity (EEO).

• Coordinate and facilitate celebration activities and communication meetings, and present general HR information at department functions.

• Perform other special projects as directed by manager. 10% - 25% travel.

02/2001 - 02/2006 - HR Coordinator, HR Department, HR Management Group, Inc., Southfield, MI

• Serve as a communication liaison for those individuals involved in the hiring process.

• Schedule, prepare agenda, take and distribute minutes at HR Staff Communications Meetings as well as coordinate the Action Tracking form for the departments.

• Assist with staff recruiting and hiring, orientation, employee relations, employee communications (including disciplinary actions), performance management and recognition.

• Perform limited payroll management responsibilities by assisting accounting by processing expense reports, distributing paychecks, and ongoing monitoring of company time-punch system (ADP/Kronos) ensuring adherence by employees.

• Assist HR Manager with colleague relation issues to include investigating, interviewing, and documenting accordingly, and use of diplomacy, discretion and appropriate judgment when addressing callers.

• Assist with phone screening, interviewing candidates, scheduling interviews, and checking references.

• Assist in the coordination and execution of various colleague special events – i.e. Service Awards Ceremony.

• Create new hire and promotion announcements for company distribution.

• Complete all verifications of employment including UIA claims.

• Attend UIA hearing with HR Manager.

• Maintain hourly and salary colleague files.

• Coordinate advertisement and postings for open positions.

• Worked with Staffing Consultants and third party vendors to ensure that all applicants have been processed accurately, expediently, and treated with the utmost professionalism. Contact applicant within SLA (usually same day or within 24 hours) of receiving Request for Interview (RFI) or Request for Offer (RFO). Schedule interviews among multiple interviewers. Book resources for interviews. Provide travel arrangements as needed. Present applicant with a contingent offer based on the information provided by Recruitment Team members.

• Coordinate and process requests for building security access, creating ID Photo Badges. Disabling and enabling new hires.

• Verify I-9 documentation that it is valid and current. Respond to inquiries concerning employee verifications of wages and other employment related questions.

• Perform other special projects as directed by manager. 5% - 25% travel.

QUALIFICATIONS: Software Skills: Microsoft Suite, Word, Excel, PowerPoint, People Soft, Outlook, ACT/Oracle Databases, Visio, HRIS/Great Plains, SAP, My Staffing Pro, Lotus Notes 8, PeopleSoft; ADP/KRONOS payroll system. Interact effectively and support all levels of the organization (internally), as well as establishing credibility, trust, and building partnerships with external vendors, excellent organization, time management, and task-management skills to maneuver in a very fast paced and diverse environment. Proactive in meeting the company's goals perform tasks with a sense of urgency and in a timely and accurate manner. Internet savvy; Search & Research, multi-task, meet deadlines and organized. Ability to work independently, with little supervision, pays close attention to detail & adapt to changing surroundings. Tenacious but tactful follow-up skills, with customer focus. High level of discretion related to sensitive and confidential information, excellent verbal and written communication skills; excellent interpersonal skills, demonstrated ability to influence others via strong relationships, conflict resolution, and analytical skills. Illustrative activities; leave of absence, time and attendance, recording changes on all employee status as necessary (e.g., change of address, bereavement leaves, departmental transfers, vacations, rate increases, terminations).

EDUCATION: Bachelor's Degree - Business Administration - Davenport University, Warren, MI - Affiliation: Society of Human Resource Management (SHRM)

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