Administrative Assistant Customer Service
Resume:
Tony Busser
**** ****** **** **. #*** Strongsville, OH 44136
****.******@*****.***
Professional Objective
To pursue a challenging career that will allow me to display the skills I have acquired through my educational and professional experiences.
Education
Master of Education in Sport Administration, Bowling Green State University, OH
Bachelor of Science in Education in Sport Management, Bowling Green State University, OH
Member of Sport Management Alliance (SMA), Bowling Green State University, OH
Professional Experience
Administrative Assistant, Aspiring Athletes, Warrensville Hts., OH 11/11-Present
• Assist in administrative duties, such as database maintenance and data entry, for Facility Manager of Northfield location.
• Create and maintain logistical operations for local athletic tournaments.
• Responsible for generating revenue and upselling academy program services to current and potential members.
Account Executive, Client Services, Easy2 Technologies, Cleveland, OH 2/11-11/11
• Act as main point of contact for over 70 retailer accounts.
• Construct demonstration videos for various retailer products.
• Create and manage client database for Client Services Department.
• Syndicate product video demonstrations to retailer websites for customer use.
Assistant Facility Supervisor/Speed Coach, Aspiring Athletes, Parma, OH 9/10-2/11
• Assist in the creation and implementation of sport specific workouts for amateur athletes.
• Main point of contact for customers and interested parties.
• Responsible for marketing efforts of brand new training facility and training packages.
Member Service Representative, Lakewood Family YMCA, Lakewood, OH 5/10-6/10
• Assist in youth sports development and fitness departments.
• Conduct pre-scheduled facility tours for potential customers.
• Ensure quality customer service to all YMCA members.
• Supervise member check-in, multiple phone lines, and lobby area operations.
Fitness Coordinator, Ehrnfelt Recreation and Senior Complex, Strongsville, OH 5/08-9/08
• Displayed proper usage techniques to customers for all equipment in cardio and weight rooms.
• Instructed functional training classes to a group of 15 senior citizens weekly.
• Provided full body measurement assessments to recreation center members.
• Recruited potential customers to purchase fitness training packages offered by Personal Trainers.
• Supervised all cardio and weight room operations.
Events Intern, Greater Cleveland Sports Commission, Cleveland, OH 1/08-5/08
• Administrative Assistant for entire staff and organization.
• Assisted the Director of Events and Events Coordinator with day-to-day tasks.
• Assisted in the planning, set-up, and implementation of the Greater Cleveland Sports Awards, the organization’s largest annual event.
• Contacted local businesses to inquire about possible advertising and sponsorship for our events.
• Led staff in promotional and advertising efforts for the Personalized Cleveland Cavaliers License Plate program.
• Orchestrated marketing and promotional activities for the 2008 Continental Cup.
• Recruited secondary schools across the world to participate in the 2009 World School Games.
___________________________________________________________________________
Volunteer Experience
• Assistant in the Kent State University Athletics Department, working primarily in the athletic equipment, fundraising and premium ticket sales departments.
• Assistant Varsity and Junior Varsity Boys’ Basketball Coach at Strongsville High School for 2009-2010 season.
• Boys’ basketball camp counselor/coach at Strongsville High School for six years.
• Flag football official for boys and girls ages 7-12 in Rossford, OH.
• Traveled to local Cleveland elementary school to tutor 1st and 2nd graders on reading skills, 2001.
• Worked as an office administration volunteer with the Rossford Community Recreation Center.
Computer Skills
• Windows; Microsoft Word, Excel, Powerpoint, and Outlook
• Adobe Dreamweaver
• Lotus Notes; Quickbooks
References
Dr. Ray Schneider, Associate Professor, Bowling Green State University 419-***-****
Joe Lynch, Athletic Director, Head Boys’ Basketball Coach, Strongsville HS 440-***-****
Meredith Scerba, VP of Events, Greater Cleveland Sports Commission 216-***-****
Contact this candidate