Customer Service Sales Representative

EDUCATION

University of Toronto, Department of Chemical Engineering Toronto,Ontario Bachelor of Applied Science and Engineering September 2007 – May 2011

Minor: Sustainable Energy

WORK EXPERIENCE

Chemist, Quality Control Lab (Full time) April 2011 - Present

Apotex Inc.: Advancing Generics Richmond Hill, Ontario

• Performed analysis of finished products, stability and raw materials samples by utilizing various analytical instruments and established chemical procedures and techniques while working under minimum supervision

• Compiled all data obtained from testing and observations and completed report summaries using LIMS software

• Calibrated laboratory equipment such as balances, pH meters, UV, FT-IR according to established calibration program and GMP requirements.

• Recognized out of specifications and out of trend results and under direction of Supervisor assisted in the completion of lab investigations

• Worked in a compliant manner and adhered to all established safety and regulatory standards (e.g. GMPs, GLPs, GCPs, SODs)

• Provided technical troubleshooting support and consulting to other team members where appropriate

Sales Representative (Part Time) September 2006 – April 2011

ShoeClub Toronto, Ontario

• Customer service representative – dedicated to meet the expectations and requirements of customers

• Supervisor - management of store’s employees, shipments, transfers and overall organization

• Instructor – taught and mentored new employees regarding store products, promotions and policies

PROJECT EXPERIENCE

Design Engineer September 2010 – December 2010

Plant Design - Vale Ltd, University of Toronto

• Investigated the potential of economically recovering nickel from a low concentration nickel waste stream using an oxidative leaching process

• Developed mass and heat balances, process control and operability strategies

• Carried out hazard analysis and hazard ranking studies for each of the processing steps of the plant

• Drew using AutoCAD software PI&D and PFD for the oxidative leaching plant

• Designed a profitable and compliant with environmental standards plant that produces 10000 tons per annum of contained nickel from pyrrhotite concentrate feed

Team Leader January 2010 – May 2010

Process Dynamics and Control, University of Toronto

• Modelled complex chemical processes and designed control strategies for those processes

• Simulated using MATLAB software, implemented and evaluated a feed forward control strategy for the stirred-tank water heater

ADDITIONAL QUALIFICATIONS

Technology/Instrumentation: HPLC, UV, FT-IR, TLC, viscometer, microscope/image analyser, pH meter

Computer Skills: advanced knowledge of MS Office (Excel, Word, PowerPoint, Project), proficient in the use of modelling software (Aspen Plus, AutoCAD, MATLAB, E-Z solve, SAS JMP, Minitab), experienced in C language

EXTRA CURRICULAR

•Volunteer, Sick Kids Hospital, Toronto, Ontario, November 2010 – December 2010

•Volunteer, Chemical Engineering Student Representative, University of Toronto, May 2010

AWARDS AND ACHIEVEMENTS

• Dean’s Honour List, Faculty of Applied Science and Engineering, University of Toronto, 2010-2011

• Queen Elizabeth II Award, Academic Excellence, Downsview Secondary School, 2007

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