Manager Sales

Bruce Park v7xrsp@r.postjobfree.com 469-***-****

Summary

An astute and dependable business and information technology manager with extensive business management experience in many diverse industries. Particular expertise in business analysis, systems analysis, financial analysis, consulting, database design and data warehouse architecture, business intelligence, development, systems integration, and successful project management implementations of large scale projects. A detailed analyst, planner and leader, especially for complex and time-critical situations where creative solutions synergistically support the current and future needs all of the constituents.

Key Accomplishments

• Founded a turnkey library management software application company in 1983 using a Multivalue database that earned over $1 million in sales. My company was acquired by a public company.

• Became the senior international VP of the new company managing over 250 staff with profit-and-loss responsibility for a $30 million annual revenue target budget. We sold and supported hundreds of systems worldwide.

• Established successful and profitable business consulting companies focused on mission critical projects, reorganization, turnaround situations.

• Completed a business reorganization and new hire onboarding program for Verizon Wireless Mobile National Call Center in 7 months, which saved the operation $3.7 million in the first year and $3 million in each of the following 2 years.

• Designed and completed a SOX compliance database audit for a 99-Cent Stores (a public company) under the supervision of their internal auditors, Protivity. Identified ten processes that were generating over $5 million in unknown accounting errors annually and provided recommendations (including software fixes) to remediate the problems.

• Designed and developed Y2K Remediation process to identify and establish complete plans for each of of the hundreds of systems for airports and airlines. Selected to manage the Y2K programs and secure FAA certifications for numerous clients: D/FW airport, SeaTac Airport, Port of Seattle, San Jose Airport, Detroit Airport, Wayne County, Michigan, Birmingham Airport, El Paso Airport, Ports of Puerto Rico, and Northwest Airlines (Detroit). Program Manager for 5 consultant teams, providing weekly reports for each client, each division, each project and each system.

• Technical expert consultant for litigation resulting in a $3 million favorable settlement. Worked closely with principal attorneys in managing the litigation process, crafting case, helped prepare for and participated in 30 depositions; arranged for additional technical expert consultants and reviewed all documents including pleadings, discovery, motions, and document requests for technical accuracy and completeness.

Information Technology: Systems Design, Development, Implementation, Support

• 27 years systems architecture, database design, business intelligence and development experience with MultiValue, 12 years with UniVerse, 7 years with UniData, 2 years with System Builder.

• Founded a turnkey library management software application company using a Multivalue database that was favorably acquired by a public company.

• Developed comprehensive CRM, ERP and executive information applications using MultiValue, UniVerse, UniData, and SB+ System Builder. Incorporated data warehousing and business intelligence designs for easy retrieval of critical decision data.

• Directed and coordinated (as Development Project Manager) five international development teams in defining, designing, prioritizing, programming, quality control, testing, technical and user documentation, implementing new product features and maintenance updates.

• Responsible for turnkey customer implementations, hardware and software installations, and client services such as data mapping, database conversions, data cleanup/normalization, electronic document conversion, and customer training. Also managed customer expectations, and ensured acceptance and payment.

• Selected and managed vendors and negotiated prices and terms.

• Managed customer support, help desk and call center, maintaining 24/7 client operations and performance of hardware systems, networks, OS and applications software.

• Gained experience in a variety of industries including, retail, distribution, warehousing, call centers, library management, education, consulting, oil and gas, energy, field service, medical, legal, ticketing for sports and other venues, and music and entertainment.

• Developed application expertise in ERP systems, accounting functions, government fund accounting and billing, inventory and asset management, purchasing, orders, library systems, HR, fund development, college applications, scheduling, EDI, XML and eCommerce.

• Designed and managed development of “C” compiler for UniVerse increasing performance by 30-50%

• Working knowledge and use of MS Project and Quickbase. AGILE training with IBM.

Marketing and Technical Sales Support

• Successful product manager with expertise in business analysis, product specifications, defining niches, new product launches, and exploiting opportunities to secure market position.

• Managed RFP response and proposal preparation, especially for large scale projects for governments, educational institutions and military prospects. Conducted the “final demo” for government procurement competitions.

• Negotiated customer contracts, ensured customer satisfaction and payment.

• Managed and participated in 20 trade shows, user conferences, and focus groups per year.

experience

Still Hustlin, Inc.

Business & Financial Consultant 2010-2011

Still Hustlin, Inc. (SHi) is a small record company that is contracted as a sub-label to Universal Music, which is the largest music company in the world. I developed the business plan and financial projections for SHi in order to raise capital for the creation, production, marketing and promotion of new songs and a new album. I participated in negotiating, securing and managing $1.2 million in investment funds:

IBM - CSDP

Project Lead and Senior Application Developer 2009-2010

Business and systems analysis, software design, and programming. Contracted to CSDP who has contracted with IBM for a multi-year agreement to upgrade their suite of Service Management software functions. IBM maintains a worldwide network of hardware, software and services consultants/engineers to support a multitude of clients, most are in the Fortune 1000. This software application manages, predicts, schedules and reports on all activities for call centers, hardware service centers, service requests, dispatch, parts, depot repair, warranty, service level calculations, and interfaces to many of IBM’s other internal applications. UniData, SB+, and UniBasic, with dot.Net clients.

• Project Lead for one of the backend applications that links the front-end dot.Net web-client. Designed and programmed a service transaction reporting, logging and “roll-back” application tool.

• Completed IBM’s AGILE training program, used AGILE for IBM’s development projects.

NEIMAN-MARCUS Irving, Texas

Project Lead and Senior Application Developer 2008-2009

Business analysis, systems analysis, software design, and programming in AIX - UniVerse environment. Neiman-Marcus has $4.4 billion in annual sales, 3 major distribution centers, 2 national call centers, and online web sales. Supported functions in inventory, warehousing, distribution, order entry, sales analysis and reports, and returns. Responsible for supporting, enhancing, and simultaneously redesigning 25-year-old legacy ERP customer care ordering application.

• Within two months, prepared RFI, received responses, narrowed options from 32 to 4 vendors, with data conversion and retooling design specifications at a cost of less than half the budged amount.

• Utilized the existing database with a new thin, web-based client and/or a windows-based PC client.

• The new design incorporated a web-based, real-time interactive training functionality, facilitating Neiman-Marcus’s objective to support more remote off-site “work-at-home” customer care agents.

• Estimated project cost saving from new front-end would save hundreds of thousands per month.

PACIOLAN, INC Irvine, California

Senior Software Designer and Developer 2006-2008

Paciolan supports athletic programs, fund development and performing arts in 90 universities/colleges (including most of the BCS-50), pro-sport teams (Mets, Padres, Rockies), and performing arts arenas (Dallas Symphony, Bass Hall). Paciolan assists its clients to sell over 50 million tickets for events per year. Worked in AIX, UniVerse 10, and System Builder 5.4 environments. Held responsibility for enhancing existing product, and contributed to definition and redesign of future back-office applications. Served as C2C contractor on projects to upgrade CRM, fund development and donation functions for colleges and performing arts, HTML email marketing, web-application reporting for museums and performing arts, and exporting data via XML to web clients. Converted, cleaned up, and loaded all application data file definitions and code files for systems and modules to work with Internet browser report writer, Entrinsk's Informer.

• Completed two prototype Proof-of-Concept (PoC) projects to validate possible future technology options.

• Worked closely with IBM UV-DBMS group on PoC, using Internet MS.net web applications to receive data from back-office applications for high-volume Internet transactions of online customer history and ticketing.

• Setup re-hosting prototype with Binary Star's nucleus rapid-application-development platform to convert legacy system into more cost-effective and state-of-the-art framework, utilizing both Windows and Internet browser clients.

• Executed preliminary negotiations for pricing and discounts, and prepared development and cost schedule for transitioning to new platforms.

• Developed program to extract relevant data into data warehouse to generate real-time business intelligence data for major transaction files, using Informer web-report writer with capability to drill down and extract details at five different levels.

• Created web-based reports for Paciolan ticketing, fund development, arena, and performing arts application files, using web-based report writer.

99-CENT STORES Los Angeles, California

Sr. Developer – C2C Contractor 2006-2006

99-Cent Stores is a public company with over $1 billion in sales from over 260 stores, all merchandise is $0.99 or less. The UniData central host is networked with remote distributed retail POS UniData server systems for each of the store locations. The major applications are Inventory Management, Distribution, Financial Accounting, POS Retail and reporting. Worked on temporary assignment as a C2C contractor for SOX IT and internal financial audit, business analysis, systems analysis, writing design documentation and system specifications, software testing, and software programming.

• Designed and developed a Source Code Document Control system

• Identified processes that need audit controls and developed/programmed subroutines that make these processes and functions SOX compliant.

• Worked with the Internal Auditors (Protivity) to verify SOX compliance of the software and data. It took just 6 weeks to define and design the testing criteria and processes, to execute the tests, to validate the data and reporting processes of their IT systems and software.

• Discovered 10 critical design, programming, data and reporting errors within the system, including a $5 million discrepancy in inventory and financial reporting. Also proposed and documented resolutions to address deficiencies.

A-NET CONSULTING Dallas, Texas

Consulting Director 2002-2006

Developed utility audit process to decrease client's energy and utility costs. Also provided options to reduce dependence on energy market price fluctuations, as well as business continuity, contingency plans, and solutions for power disruptions. Performed financial analysis for self-generation of any type, including solar PV, wind, co-gen/CHP, bio-gas, as well as working closely with client to secure financing for selected projects.

• Created extensive financial modeling, 10-year cash flows and pro-forma for energy projects and power purchase agreements.

• Collaborated with major clients, such as Federal Express, Cities in Florida, Whole Foods, and University of Tennessee Medical Center.

HUMANEERED SYSTEMS, LLC Dallas, Texas

President 2000-2002

Humaneered Systems was a joint venture with A-Net Consulting staff. Consulted on human performance, employee productivity improvement, and business reengineering. Managed major client, Verizon Wireless national call center. Completed total business re-engineering project within seven months. Improved employee retention, reduced training time, increased competency, and redefined performance metrics. Redefined and rewrote operating procedures for call center employee functions and user training documentation.

• Saved Verizon $3,700,000 in first year and $3,000,000 for each of following two years.

A-NET CONSULTING Dallas, Texas

Y2K Consulting Director 1997-2000

Managed audit and remediation consulting operations, including 25-member consultant staff. Designer of project management controls, Y2K audit process, and client documentation. Worked closely with customers on inventory, assessment, analysis, remediation, contingency planning, business continuity planning, designing and writing test plans, documenting test results, change management, and project management of all electronic systems, equipment, and software.

• Managed clients’ Y2K program office at many major airports: DFW, SeaTac, Detroit, San Jose, El Paso, Birmingham. Other clients included Northwest Airlines, Wayne County, Michigan, Port of Seattle, and Ports of Puerto Rico. Provided Y2K audit manuals and training for FAA inspectors.

• Developed Palm-handheld applications, interfacing into Revelation Multivalue DBMS to track and manage vehicles, equipment, reports, airport security and incident reporting, & fire department applications.

GYSAN, INC. Dallas, Texas

President 1994-1997

Directed business & information services consulting, strategic planning, and system design and software development. Major clients in 1996-1997 included: DFW International Airport, Enserch Exploration for oil and gas system documentation and custom application software programming using UniData, ADP Truck Division programming communications software drivers transferring data between Multivalue systems, Ultimate Vision Care a discount healthcare service organization, Wolski Medical Clinics for electronic document conversion of all patient records, streamline EOB payment-collection process saving hundreds of thousands per year.

Major clients in 1995 included: the National Library of Medicine for a system conversion plan from mainframe to new DBMS, Los Alamos National Laboratories on Strategic planning for terrabyte DBMS, and custom design/programming of user and document security access to classified materials in UniVerse database, and Taylor Distributors, Inc. for business consulting, financing and operations efficiency.

GEAC COMPUTERS Dallas, Texas and Toronto, Ontario

Senior Vice President 1988-1994

Held responsibility for operations and profit and loss accountability for $30,000,000 division, covering six countries with staff of 250. Major products were developed and supported in UniData & UniVerse. Acted as Product Manager, directed 6 international development teams, marketing, RFP preparation, vendor and client negotiations, contract management, client consulting, implementations, and customer support.

• Consistently met gross margin (40%+) and profitability goals

• Revenues resulting from new software sales reached $25,000,000 by end of 1993

• Performed preliminary technical and marketing analysis, evaluation and recommendations on companies for corporate acquisition.

• Designed and managed development of a “C” compiler for UniVerse increasing performance 30-50%

• Litigation Technical Expert Consultant (1992-1994). Collaborated on litigation between Geac Computers and major computer hardware manufacturer. Worked closely with principal attorneys in managing the litigation process, crafting case, helped prepare for and participated in 30 depositions. Arranged for additional technical expert consultants and reviewed all documents including pleadings, discovery, motions, and document requests for technical accuracy and completeness. Geac received a favorable settlement for $3 million.

ADVANCED LIBRARIES & INFORMATION Honolulu, Hawaii

President and Founder 1983-1989

Responsible for raising capital, software development, systems integration, vendor and client contract negotiations, marketing, sales, and customer support. Designed integrated library automation software system using MultiValue database architecture to automate libraries. Developed system functions, including database design, indexing and retrieval, item-specific tracking, inventory control, and purchasing.

• Built revenues to $1,000,000 in annual sales.

• Negotiated acquisition with Helix Investments (venture capital firm) and Geac Computers. Original venture capital SBIC received a favorable return.

• Acted as special consultant to House of Representatives State Legislature.

GOVERNMENT SYSTEMS GROUP & Los Angeles California

COMPUTER RESOURCE MANAGEMENT

Vice President and General Manager 1981-1983

Managed programming, technical support, and customer support with MultiValue databases. Designed and developed ERP systems for federal and municipal government, Fund accounting (GL, AP, AR, Payroll, Billing), federal Job Training Partnership Act (JTPA) systems for states of California and New York, and application systems for police, fire, geo-base, water and sanitation districts, superior court, schools, and libraries.

IBM – Office Products Division Salt Lake City, Utah

Administrative Staff 1979-1980

Hired as administrative staff / management trainee in IBM administration.

• Received the IBM Means Service Award in my first year with IBM.

Committees and Boards

Alliance for Higher Education - Dallas Texas, 1992 - 1996. Technical Advisory Committee

AHE is a group of over 25 colleges and universities in North Texas sharing resources and network communications. Worked to help design and coordinate upgrades to high speed Internet connections via microwave network and DS1/DS3 leased lines. These systems provided real-time video conference college courses, and included resource sharing of library materials and information for colleges and universities.

Texas Woman's University – Denton, Texas, January 1995 - January 1996

Adjunct Lecturer for Masters Degree Program in Library Automation and technology.

NISO - January 1993 - January 1994. Voting Member

Voting member of the National Information Standards Organization (NISO). Participated in defining and reviewing proposed standards.

Boy Scouts of America – 1969-2009

• Eagle Scout

• Scoutmaster, Assistant Scoutmaster, Committee member

education

Brigham Young University

B.S., Business and Psychology, 1980

University of California at Davis – BioChemistry (1971-1973)

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