Business Analyst

Annie L. Nayak

**** *. ********* ***., **** #* Chicago, IL 60657 614-***-**** uognx4@r.postjobfree.com

EDUCATION

Vanderbilt University, Nashville, TN May 2008

B. Eng Chemical Engineering

Activities: Member and Social Chair of Alpha Omicron Pi sorority. Mentorship of inner city school children through Vanderbuddies program. Participant in the Synergy community service project.

PROFESSIONAL EXPERIENCE

Genesis10, Madison, WI November 2010 – September 2011

Business Analyst at CUNA Mutual Group

• Redesigned and enhanced the Credit Insurance State Filing process, thereby reduced risk exposure by 11% (equating to a potential savings of $1.5M) and removed 29 days per state from the critical path of the product implementation process (equating to a savings of $186K).

• Streamlined the Credit Insurance product implementation process by developing enabling tools, reducing duplicated efforts and addressing the needs of impacted stakeholders.

• Developed requirements for numerous deliverables critical to the Credit Insurance Implementation process.

• Developed training guides for the functional staff impacted by new processes, reducing the risk of key person dependency.

• Led the internal change management communication efforts for a large-scale cross-functional project by managing the project deployment plan at a tactical level, addressing all functional issues and concerns.

• Developed requirements for a communication mechanism to be used with external customers to help manage the product implementation and serve as a secure location for shared information.

Titan Management Group, Nashville, TN March 2009-November 2010

Business Analyst – Technical Project Manager

Titan Management Group is a leading underground petroleum storage operational compliance and information management services organization (SaaS).

• Product marketing/training liaison between clients, operations and development.

• Improved marketing, user ability and efficiency of specific user interface for a key software product redesign.

• Reduced outsourced programming time by 20% through development of technical requirements for key software functionalities

• Led quality assurance testing for software development/changes, reducing bugs and customer complaints by 70%.

• Specified key enhancements and workflows for sustaining products, automating previously manual processes, reducing company/client exchange time by 50% and minimizing manual/human error.

• Created online user training piece for Titan’s software product, The EDGE.

• Organized, managed and carried out technical projects for new products, teams of 3-10 people.

UBS Financial Services, Nashville, TN August 2008-December 2008

Intern for Jana Lisle, CFP, CIMA

• Created Client Performance Reports through data collection and market analysis from internal and external research reports.

• Performed statistical analysis of continuous mutual fund screenings.

• Managed client accounts in the UBS desktop platform, ConsultWorks.

• Handled complete written communication and correspondence between Jana Lisle and her 50+ clients.

E.I. DuPont, Buffalo, NY May-August 2007

Intern for E.J. Lightfoot, Dupont Fellow

• Worked in product development in the Display Films and Coatings Business

• Headed project for possible patent and commercial use of a product for DuPont.

• Created ternary phase diagrams for solvent-based systems

• Researched physical and chemical properties of nano-foams and the effects of air speed and drying temperature.

• Researched the phase properties of the water/acetone/PMMA system.

• Reduced manufacturing cost by 40% by substituting a raw material

YMCA, Taipei, Taiwan July-August 2006

English Teacher

• Taught English literature and sports instruction to Taiwanese children, ages 6-14.

• Served as a mentor and chaperone on field trips throughout the greater Taipei area.

• Led small English reading groups for a class of 25, ages 6-7.

HONORS

• United States Achievement Academy National Minority Leadership Awards recipient (2003), National Merit Commended Scholar, National Honor Roll, National Honor Society, Spanish National Honor Society

SKILLS

• Mathematica, Matlab, Aspen, C++

• Extensive knowledge of Adobe Photoshop, Microsoft Visio, Microsoft Project, SharePoint, and Expression Web (HTML) for website design

• Experience with Six-Sigma project design

• Proficient in Spanish

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