Quality Assurance Manager

R. LEE ROLLINS

***** **** **** ****

Austin, Texas, 78750

512-***-****

Email: unzpw0@r.postjobfree.com

Profile

Experienced professional with over twenty years direct profit and loss management responsibility in a sophisticated fast pace environment. Hands on leader with proven ability building highly effective teams of professionals in several diverse corporate cultures. Adept at managing multiple functions and providing solutions to complex and sensitive customer/supplier issues. Excellent communications, negotiations, organizations and interpersonal with a pro-active approach to quality. Successful in startup, turnaround and transitional situations.

KEY SKILLS

Strategic & Operational Planning Quality Assurance Research & Analysis Business & Marketing Development Distribution & Logistic Training Facilitation Project & Program Coordination Inventory Management Customer Relations Contract& Lease Negotiations Budgeting & Forecasting Community & Public Affairs Procurement & Purchasing Policies & Procedures Organizational Development.

ACHIEVEMENTS

 Assumed control of the Serta Mattress warehouse and shipping department, reorganized delivery and storage procedures, reduced delivery times, improved storage areas to facilitate improved delivery times and reduce cost of the transportation section. Starting operations had ten vehicles and drivers, within three years, upgraded to seventeen drivers and vehicles because of the improved operations. Scheduled, routed, and dispatched all vehicles for this operation. Went from a $2M business a year, in four years had a gross sales of over $34M.

 Supervise the entire operations for the Austin terminal of the fifth largest “less-than truckload” carrier in the USA. Responsible for all in-bound and outbound freight, scheduling, routing and dispatching, supervising 10 driver, 3 docks personnel and two office personnel in addition to overseeing preventative maintenance program on 10 tractors, 20 trailers, 8 dollies and 3 forklifts. Reduced operation cost by 18% in 2002 and another 14% in 2003; Helped develop growth within the company in 2004, obtaining 34% growth for the year in the terminal.

 Streamline the closing procedures for Air Freight operations, to include OTR and LTL manifesting to include truck closing, done consolidation, posting of manifest for PODs.

 Established Operation Procedures in the Lodging Assistance office for the US Air Forces in a major five-star hotel chain. Developed and implemented policies and procedures trained all personnel involved and started initial operations within thirty-day notice. Resulted in Earned Award Fee rating excess of 95% for over five years and fourteen straight months of 100% Award Fee. This was the Air Force’s first operation of this type.

 Designed and implemented Quality Assurance Control plans to ensure compliance with US Government contract. Initiated a checklist to define employee Designed and implemented Quality Assurance Control plans to ensure compliance with US Government contracts. Initiated a checklist to define employee responsibilities. Improved quality and enhanced customer relations with the hotel and Government.

 Reorganized and turned around a poorly performing operation of the Izmir Billeting Office. Established policies and programs to control inventories created a new realistic budget and provided management support to direct reports ensuring accomplishment of their goals. Increased Earned Award Fee rating from 68% to 95% for over six years. Reduced inventory loss to zero and cost of sales inventory from 80% to 33%. Established a profit of over $18,000 in the first twelve months.

 Streamline the operations of Loaner Furniture delivery and washhouse. Designed the implemented a detailed pickup and delivery schedule, reduced moving items in warehouse and combined moves within respective deliveries from 20 to 40.

 Developed and implemented improved inventory control procedures. Conducted first complete inventory of assets in over seven years, identifying over 200 previously unaccounted for items, avoiding unnecessary purchasing and saving the US Air Force over $100,000.

 Selected as Operational Director for the movement of personnel and equipment from FT. Hood TX to Germany and back to FT. Hood, accomplished within budget and on time without loss of personnel, equipment or vehicles.

PROFESSIONAL EXPERIENCE

Warehouse/Shipping Manager Serta Mattress Co Lockhart, Texas2005-2009

Operations Manager USF Bestway Austin, Texas 2000-2005

Night Operations Manager First Air Express Austin, Texas 1999-2000

Lodging Manager Vinnell, Brown & Root Izmir, Turkey 1994-1999

Billeting Manager Vinnell, Brown & Root Izmir, Turkey 1988-1993

Furnishing Mgmt Officer Holmes & Narver Svcs. Izmir, Turkey 1983-1988

Housing Supply Supv. Boeing Intl.Svcs. Izmir, Turkey 1982-1983

First Sergeant US ARMY Worldwide 1962-1982 retired

PROFESSIONAL DEVELOPMENT

Formal Continuing Education Courses Completed

Inventory Control Management Warehousing Management Leadership Development

Equipment Management Training Personnel Management Equal Opportunity Training

Billeting Officer Management Financial Management Transportation Movement

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