Sales Engineer

Kevin J. Westbrook **** Cloister Road, Apt. F Wilmington, DE 19809 513-***-**** tqex74@r.postjobfree.com Management Profile

IT professional with over 16 years of IT experience in the areas of LAN and WAN, training and support, telephony, and e-mail and security. Skilled in designing infrastructure and implementing technology to support small to medium businesses, supporting users at corporate headquarters as well as multiple remote locations, and effectively managing mid-scale IT budgets as well as IT staff. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training.

Professional Experience

Fischer Homes, Inc Crestview Hills, Kentucky IS Business Systems Manager, 2003 – Present Trained, coached and managed IS staff responsible for desktop client services throughout the entire organization of 400 people. Provided network administration duties for Netware and Windows network. Facilitated the distribution and support for Sprint, AT&T and Verizon phones for construction and sales staff. Support and administer Fischer-developed applications for sales, land management, HR and other business-related functions. Plan and coordinate IT resources for 50-plus sales model locations and Indianapolis and Columbus, Ohio division offices. Planned, installed, configured and administered Windows and Netware-based servers. Implemented upgrades to hardware and software on regular schedule. Provided support and troubleshooting for Sprint, AT&T and Verizon phones. Administered and monitored Avaya Definity phone and Intuity voice mail system. Coordinated distribution and replacement of computer-related equipment at sales models. Administered, created and maintained all user computer and phone accounts.

• Develop strong relationships with key vendors and clients

• Manage Client Administrator position providing project direction and guidance

• Reduced wireless cell cost 15% through negotiation and systems audits

• Increased network effective throughput by a minimum of 100%

• Reduced recurring costs for supplies by 50%

• Developed solutions for legacy systems

• Developed budget analysis and cost reduction through vendor negotiations

• Managed user accounts for Microsoft Active directory and in-house web applications

• Controlled and maintained IS budget through effective use of spending and equipment lifecycles

• Managed migration from Groupwise 5.5 to Google Apps for business for 200 users

R.A. Smith & Associates, Inc Brookfield, Wisconsin Systems Administrator, 1998 – 2003

Provided Netware Operating Systems planning, consultation, hardware/software installations, upgrades and technical support for main and branch offices. Provided desktop support and network connectivity for over 190 users on Windows NT, 2000 and XP platforms.

• Installed, configured and administered Netware 5.x and 6.x servers

• Implemented Zenworks 3.x and 4.0

• Installed and administered GroupWise 5.x and GroupWise WebAccess

• Prepared and distributed desktop systems for new and existing users

• Provided desktop support for network connectivity, communications, and applications for all in-house users and field offices

• Coordinated and implemented all file backup and restorations

• Utilized project management skills to develop and implement company-wide file system

• Created in-house training regime targeted for specific user groups and applications

• Trained and orientated new employees

• Created and maintained an asset management system used throughout the entire company

• Developed a comprehensive disaster recovery plan to ensure business continuity

• Leveraged existing corporate resources to create a network farm used to perform

complex rendering activities Plaines Health Networks Hartland, Wisconsin Desktop Support Specialist, 1997 - 1998 Provided desktop support for approximately 40 – 50 RN’s/LPN’s, physicians and case managers in a managed health care facility. Acted as IT liaison between Hartland and Green Bay offices to insure WAN/LAN integrity and reliability. Liturgical Publications New Berlin, Wisconsin Application Specialist, 1996- 1997 Provided help desk support for clients creating in-house publications for weekly and monthly distribution. Assisted in the coordination of pre-press operations and publication make-ready.

Technical Expertise Network Operating Systems – Windows Server 2008 R2, Windows 2003 Server x64, Windows 2000 Advanced Server, Novell Netware 5.x, 6.x - Novell Certified Netware Engineer. NDS 7.x and 8. Windows XP, 98, Windows NT. Mac OS X.

Applications – Microsoft Office Professional 2000, 2003, 2007, and 2010. Backup Exec for Windows 10d. Microsoft Exchange 2003 and Outlook. GroupWise 5.5. VMWare Server, Google Apps for Business.

Hardware – Hewlett-Packard and Dell brand servers. Gateway and Dell desktop systems. Cisco 100mb and Gigabit switches. Cisco routers and Pix firewall. Hewlett-Packard DesignJet plotters and printers. Xerox and HP color laser printers. Hewlett-Packard and Quantum DLT autoloader tape drives. KIP imaging systems.

Education

Milwaukee Area Technical College Milwaukee, Wisconsin Graduated 1996 – Honors Graduate Computer Information Systems

Professional Certifications

Novell Certified Netware Engineer (CNE) – Netware 5.x and 6.x

Novell Certified GroupWise Administrator – GroupWise 6.0

Microsoft Certified Professional (MCP) – Windows NT 4.0

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