Manager Customer Service

Lisa Epps

**** **** ** ** *********, GA *****

678-***-**** or 770-***-****

t9lw65@r.postjobfree.com

PROFILE

Strong background in management and training in hospital billing and collection.

Hard-working team player with great communication skills and a perfect attendance record.

Computer skills include: Microsoft Windows, Microsoft Word, Microsoft Excel, and Power Point.

EXPERIENCE

Heritage Medical Solutions 2008- Present

Medical Biller Manager

• Accurately enter patients' demographics into the system, as well as post payments and make changes when necessary.

• Verify patients' insurance eligibility.

• Code CPT Procedures as well as diagnosis ICD-9 CM.

• Trained in Patient check in and check out

GRN Community 2007- 2008

Residential Care Provider

• Trained consumer basic life skill.

• Supervised medication intake.

Arby’s , Wendy’s, McDonalds 1997-2007

Shift Manager – Store Manager

 Manager labor.

 Assist in training of new employees.

 Maintain daily operations of the store.

 Courteously and efficiently provide competent customer service, enhancing customer-business rapport.

Controlled food cost, by controlling inventory and food waste.

 Managed and updated personnel files.

 Supervised crew up to 15 people.

 Administered staff recruitment, hiring, training, and scheduling.

 Set budget and stayed under cost.

Resolved problems, mediated staff disputes, and handled customer complaints.

EDUCATION

Ashford University

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