Project Manager Customer Service

Malcolm E. Milam

Garland, Texas ***** 214-***-**** rfznod@r.postjobfree.com

EDUCATION: The University of North Texas- Denton, Texas (2008)

Bachelor of Science in Sociology

EXPERIENCE:

NSI/Razor (renamed to ANSIRA), Addison, Texas 2007 - 2012

$720 MM revenue, St. Louis-based marketing services agency representing

150,000 retail outlets in the United States and Canada

www.ansira.com/index.html

Account Executive- Baskin-Robbins (2011-2012)

> Manage internal and external weekly status reports

> Retain ownership of account timelines, deliverables and

projects

> Execute point-of-purchase merchandising campaigns for quick-

service restaurant

> Supervise the development, print production and fulfillment

of market test materials

> Arrange restaurant menu board and point of purchase materials

for new store openings

> Control promotional budget with strict adherence to set

operating cost

> Maintain and manage job tickets, RFQs, and print profile

reviews

> Control oversight of day to day account billing and A/R,

including client invoicing, budget maintenance and revenue

recognition

> Construct creative briefs and job tickets

Project Manager- ZIPCAR/Benihana/Purina/Rent-A-Center (2009-2011)

> Managed and directed multiple, mid-size multi-faceted

projects or one large project (Analytics, Database

Implementation, Digital, Social Media, Mobile)

> Assembled project teams, assigning individual

responsibilities, identifying appropriate resources needed,

and developing schedules to ensure timely completion of

projects

> Directed the communication channels ensuring status updates

and outcomes of specific projects for Senior Project Manager,

Functional Area Manager or Program Manager

Traffic Manager- Rent-A-Center (2007-2009)

> Supported 3000 stores, 2.3B revenue, and rent-to-own

operation marketing efforts.

> Transformed two positions into one successfully and managed

entire workflow for all print pieces (Direct Mail, JPC, FSI,

POP, Ad Hoc) for entire account

> Served as liaison between studio, production and client

partnership

Account Coordinator- Domino's Pizza (2007)

> Supported 4800-store, $2B revenue, Ann Arbor, Michigan-based

and number two pizza chain advertising activities

> Set up new systems and assisted account service team with

contact and order management, collection calls, billing and

process management systems

> Coordinated media placement with media department, handle

production orders with production managers

Internships (2007)

> Baskin Robbins- Proofed print pieces and wrote

revision tickets

> Wendy's- Coordinated and negotiated successfully the closing

of national breakfast window campaign with vendors and

franchises and remained under budget

> Popeye's- Directed the client coupon tracking system

BLDG. WORKS, Irving, Texas

2005 - 2007

Nationwide custodial and janitorial Company providing services for

commercial buildings and facilities

Field Operations Manager

> Managed and mentored franchise owners concerning all

facets of owning a business

> Managed business assets for an increase in annual revenue

for each franchisee

> Consulted and monitored the growth of several business

owners

> Interpreted contracts for franchise owners

> Negotiated and closed contracts between corporations and

franchise owners

LKQ of Central Texas, Hutchins, TX 2001 - 2005

The nation's largest distributor of alternative collision replacement auto

parts

Inter-Company Sales Representative

> Contributed to customer satisfaction by handling customer

requests and sales of vehicle parts for the Central Texas

region

> Generated sales and held the North Texas record for monthly

and daily sales, accumulating over $13,000 in one day and

over $200,000 in one month

> Performed eBay sales credit inventory, thus maintained

$5,000-plus monthly sales quotas

> Executed customer service, accounts payable, and product

ordering tasks

> Provided insurance quotes to multiple companies. Provided

weekly reports to insurance companies and adjusters

> Trained call center employees to deliver excellent service to

customers and served as editor-in-chief of company training

manual

> Negotiated and closed contracts between corporations and

franchise owners

Parts Specialist

> Contributed to customer satisfaction by handling customer

requests and sales of vehicle parts for the Central Texas

region

> Performed financial transactions such as accounts payable and

accounts receivable

Insurance Call Center Representative

> Provided insurance quotes to multiple companies

> Presented weekly reports to insurance companies and adjusters

> Trained call center employees to deliver excellent service to

customers

> Served as editor-in-chief of company training manual

Nokia Mobile Phone, Hutchins, TX 1998 - 2001

Automation Technician Supervisor

> Played integral role in the opening of the production

facility in the Irving area

> Communicated with management and supervisors on all machinery

functions and data

> Proposed improvements and resolutions to supervisors

regarding all malfunctions in machinery

> Reprogrammed machine controls using machine control language

such as V+, Adept and SAP

> Set up automated equipment

> Replaced components such as electric motors, pumps and

pneumatic systems

Skyview Living Center, Denton, TX 1996 - 1999

Home Manager

> Supervised and trained 30-40 employees in providing care for

the mentally challenged

> Strategically planned, organized and developed the overall

operation of the Center's activities

> Provided skill training and personal assistance to residents

in all activities of daily living and community

participation.

> Prepared and managed employees daily schedules and projects,

and ordered supplies and maintained inventory for the Center

Foot Action USA, Denton, TX 1994 - 1999

Assistant Sales Manager

> Generated sales for the company

> Provided customer service and utilized problem-solving

> Supervised and trained part-time employees

> Prepared monthly inventory audits

> Performed accounts payable and accounts receivable

ACHIEVEMENTS:

V 2010 Won RAZOR Competitive Edge: R.O.C.K (Respect-Ownership-

Communication-Knowledge) Award

V Experienced in Microsoft Office Suite (Word, Project, Excel,

PowerPoint), DapTiv, Basecamp

V 2011 Implemented Project Management Office Agency Wide at

ANSIRA

V 2011 Elected to Head of Advertising and Marketing department

for Light Church Ministries

V Completed ADP Certification: Conflict Management Skills for

Managers and Foundations of Supervision

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