Engineer Network

DESIREE M. MCCLEERY

*** ********* ***** • Oxnard, CA. 93030

321-***-**** x21059 (overseas phone) • 562-***-**** (US phone) • qx216l@r.postjobfree.com

Systems Administrator • Network Engineer • Systems Engineering • Network Management

SUMMARY

Highly accomplished, results-driven technology professional with proven ability to support and improve government, military, and civilian networks and systems. Special expertise in technical support, information security, troubleshooting, installations, and upgrades. Multiple certifications, including MCSE, MCSA, MCP and Security +. Active DoD Secret Security Clearance.

TECHNICAL SKILLS

Platforms: Windows XP-2003, Windows Server 2003/2008, Vista, Mac OS, Snow Leopard, Win 07. Blackberry Server, Active Directory, Citrix Client, VMware, SMS

Applications/Databases: MS Office, SharePoint, Adobe, GPS software, Falcon view, ERDAS-ARCGIS, Symantec, Jeppesen, Ghost, Flight explorer, Guardian Edge, Safenet, Footprints, AWIS, Connectwise, and many others

Networking: LAN/WAN, Ethernet, Wi-Fi, SAN, VoIP, VSAT, satellite internet/TV

Hardware: PCs, servers, peripherals, cabling (CAT-5, fiber), servers, switches, routers, modems

Satellite/Telecom/Radio: Cisco Call Manager, Cisco Unity, VSAT, BFT Tracking System, KIK-20 Crypto System, DVM’s, VoIP phones

PROFESSIONAL EXPERIENCE

DYNCORP INTERNATIONAL, Kabul, Afghanistan 2010 - Present

Systems Administrator

Maintain hardware, software, and networks utilized by US Dept. of State and International Narcotics and Law Enforcement agency in Afghanistan. Support more than 250 end users and tens of thousands of dollars in equipment. Install, configure, and repair equipment, operating systems, software, and telecom hardware. Identify, resolve, and report IT security violations and risks. Work closely with vendors to troubleshoot issues. Evaluate and acquire technologies. Track trouble tickets. Qualified on tactical satellite terminal setup, tear down, and maintenance. Carry out registration and programming of ground and aircraft-based communications and electronics systems, radios, and satellite phones.

• Contributed to maximum efficiency and systems performance by completing all assigned projects on time and in accordance with user needs.

• Increased productivity by assisting end users with system and software training and usage.

• Maintained superior levels of system availability through regular preventive maintenance.

TEKSYSTEMS, Port Hueneme Naval Base, CA 2009 - 2010

Network Engineer

Carried out maintenance and support of desktops, laptops, and peripherals at Port Hueneme Naval Base. Supported 400 end users. Performed troubleshooting, installation, configuration, and replacement of network and computer hardware, software, operating systems, and drivers. Administered wired and wireless networks. Managed user access,

• Reduced computer setup/configuration time by utilizing Ghost-based imaging.

• Ensured all systems and networks met required availability goals.

• Increased productivity by training Navy instructors on new software and peripherals.

Desiree McCleery • Page 2 • qx216l@r.postjobfree.com

CPI SOLUTIONS, Camarillo, CA 2006 - 2009

Network Engineer (2008-2009)

Installed and supported network systems for clients of consulting organization, including Capital Records, Motion Picture Association, and Rusnek BMW. Maintained connectivity and availability. Configured server hardware and software infrastructures. Managed email, anti-spam, and virus protection for clients. Monitored network usage. Performed preventive maintenance.

• Resolved wide range of issues, from password resets to major system crashes.

• Maximized uptimes by implementing network security and connections.

• Enhanced productivity by training client end users.

Support Desk Administrator (2006-2008)

Monitored and maintained computer and network systems for clients. Carried out hardware and software installation, configuration, troubleshooting, and repair. Resolved technical issues via telephone and site visits. Performed hardware and parts replacements.

• Configured new users, designed desktop shortcuts, and repaired system faults.

• Consistently met all contractual time requirements and SLAs for services.

• Frequently called upon to prioritize and resolve multiple tickets simultaneously.

MEDICAL STAFFING NETWORK, Long Beach, CA 2005 - 2006

Staffing Coordinator

Arranged employment for medical and healthcare personnel. Also maintained corporate networks, office equipment, computers, and PBX system.

LOS ALAMITOS MEDICAL CENTER, Long Beach, CA 2004 - 2005

Registration Clerk / PBX Operator

Maintained PBX system and performed various administrative and data entry duties.

LEINER HEALTH PRODUCTS, Carson, CA 1999 - 2002

Computer Engineer

Repaired, upgraded, and maintained desktops, laptops, and printers. Supported 300+ users.

EDUCATION

Course work in Computer Science, Long Beach City College

Graduate in Computer Electronics, Transwestern Institute

CERTIFICATIONS & TRAINING

MCITP Certification (in progress)

MCSE Certified

MCP Certified

MCSA Certified

Security + Certified Professional

Compaq Technical Certification

Macintosh Certification

ADDITIONAL INFORMATION

Security Clearance: Active DoD Secret Security Clearance

Contact this candidate