Customer Service Power Plant

TANYA STINSON

**** ****** ***** ***** ***. #****

Irving, Texas 75038

Cell 903-***-****

Email: qw6pmx@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Managerial/Administrative/Human Resources/Recruiter- 14 yrs.

Project Management/Drafting/Document Control Manager-6 yrs.

Analyst/Planner/Scheduler-6 yrs.

Lean/Six Sigma/Continuous Process Improvement/Reliability Centered Maintenance-5 years

CAREER HIGHLIGHTS

• Valuable combination of experience in Information Technology, Business/Process Analysis, Project Management and Continuous/Process Improvement, Reliability and Failure Analysis

• Over five years of demonstrated success analyzing business needs and managing the implementation of optimal software and process solutions to solve business challenges and meet company goals

• Experience leading cross-functional teams with diverse backgrounds, business and technical, identifying and translating functional requirements into technical specifications for software projects, such as OEE, MAC, FMEA, and WPMT

• Project Management-Managing multiple projects through complete process from beginning to end, initially using the DMAIC process, which is Define(defining the goals of the process), Measure(Measuring the Data), Analyze(Analyzing the Information), Improve(Make any adjustment or improvements, and Control(Managing and Controlling the process over time)

• Experienced in the use of Lean Six Sigma Methodologies to continuously improve processes, eliminate waste, streamline workforce, and save time and money.

• In-depth knowledge of methodologies and tools for planning, data collection, business process analysis, and streamlining data for fleet wide view.

• Implementation of tools and techniques from initial definition of business case to end control of products and processes.

• Proficient in demonstrating the benefits of implementing process improvements by conducting kaizen events to find the problem, data collection and measure, analyzing current issues that pertain to the problem at hand, coming to an agreed solution to this problem, and keeping control of the process by continuously monitoring and making updates as needed.

WORK EXPERIENCE

Talution Group/Dell Services Plano, TX

Strategic Business Analyst 03/2012-04/2012

•Working with Global Quality Services Team

•Learned JMP, a strategic statistical analysis tool-Compiled reports, control charts, paretos, run charts, distributions-Created histograms, graphs, and PowerPoint presentations

•Gathering raw data, analyzing data, finding errors, correcting information, and streamlining information

•Utilizing Best Practices, Lean, Six Sigma DMAIC Methodology, Business Analysis and Black Belt training

•Creating Executive reports to report findings on a Global level, supporting VP of company, Doug Hillary

•Update information in SharePoint, for Global team to view, comment, and provide feedback

•Working with team remotely, from all over the world

JP Morgan Chase Irving, TX

Loss Mitigation Solicitor I 11/2011-01/2012

•Foreclosure and Collections, helping customers to try and avoid Foreclosure process, if not, proceeding with Collections

•Making phone calls and receiving phone calls, collecting important documents, analyzing documents

•Customer service, assisting people in saving or selling their homes

•Computer work, data entry, handling and upkeep of highly confidential information

Luminant –Thermo Mine Mount Pleasant, TX

Operations/Process Improvement/Document Control/RCM 11/2007-11/2011

•Daily tracking, upkeep and input of 150 + employees, their overtime, time off, and vacation

•Responsible for creating job packets, scheduling job assignments, job inspections, and scheduling preventative maintenance

•Strong analytical, pattern detection and problem solving abilities

•Identify process/continuous improvement opportunities through quantitative and qualitative analyses

•Great customer interfacing skills and customer orientation

•Self-motivated, result-oriented and desire for constant learning

•Lean Leader-Knowledge of Lean Techniques, Continuous Improvement, Problem Solving Techniques, 5S, SMED, Six Sigma, RCM, Kaizen events, ROI, FLCI, FMEA, and RCA, DMAIC, and best practices-Implement in current position

•Prepare daily, weekly, and monthly analytical reports that provide assistance to Operations/Maintenance Managers, Engineers, Foreman, Electricians, Schedulers, Planners, Safety, Budgeting, and Inventory Personnel

•Involvement with Operating Systems-Gathering data, RCA’s (Root Cause Analysis), DAGPIE, and One hour problem solving, and conducting kaizen events

•Conducted RCA and failure analysis on accidents in the field, such as end dumps flipping over, to find out why it happened, and how to prevent it from happening in the future

•Created and tracked all Bill of Ladings and Manifests for 87 car train, configured Coal, Sulfur, and Ash amounts, scheduled trains to be sent to Power Plant, and scheduled car replacements for repairs

•Handled all escalated calls on problems with train cars, such as brakes, tracking, BOL, unloaded cars

•Created a filing system for pre-ops, dozer sheets, job assignments, excavator reports, as well as filing and storage of all paperwork

•Responsible for visual management of targets, goals, safety topics and daily operations information

•Led 6 continuous improvement initiatives-5S Foreman’s Offices, Black Belt Manufacturing Project, Employee Time Tracking, Equipment Reliability, Mining Access Control, and Stockpiling Coal Reports- Implemented at Thermo and adopted for use at other Luminant locations

•Goals are to eliminate waste, constantly improve processes, save money and time, while striving for process and operational excellence

•Create and conduct monthly safety meetings, slogans, and complete Behavioral Based Safety Inspections

•Conduct In-house training -taught Outlook, Excel, MAC, WPMT, SharePoint and PowerPoint

Excellent interaction and coordination in a diverse workforce with all levels of knowledge and skillsets

•Creating and continuous updating of scheduling, production, and analysis reports

•Work with Site Managers, Supervisors, Foreman and Safety to establish process monitoring, prioritize improvement opportunities, and scope out improvement projects

•Deliver process improvements, safety initiatives, and best practices-implement in organization

•Disseminate process improvement methodologies and toolkits throughout the organization

•Trained extensively in Microsoft Excel, Word, Outlook, and PowerPoint 2003, 2007

•Analyzing data from Foreman, Supervisors, and Operators on daily basis, and inputting correct information into PPM, Excel, SharePoint for Accounting

•Operations shift scheduling, daily accounting, equipment and operator variability, scheduling equipment inspections for Foreman

•Daily tracking of KPI’s(Key Performance Indicators) such as-Equipment failure, downtime, maintenance, weather, and operational delays, load counts, runtime, cycle time, and equipment inspections

•Responsible for writing employee reviews, filing, and documenting highly confidential information

•Create, update, and maintain visual management –Update KPI’s daily for management and safety meetings

Power Control Systems Engineering Inc. Mount Pleasant, TX

Document Control Center (DCC) at TXU Monticello Power Plant 01/2007-11/2007

Project Management-Document Control Manager-Draftsman

•Project Management and Process Improvement Initiative that involved total reorganization of facility, from setting goal, date of completion, and ending 2 months earlier than scheduled end date

•Managed direction of 2 other employees, an Engineer, and an Assistant to help with documenting information

•Copying, scanning, printing, labeling, filing, and rearranging of the prints, manuals, logs, drawings, cabinets,

Etc. located in the Document Control Center

•Created a computer filing system for blueprints to be accessed easily, whereas before it took days to find one blueprint

•Created a computer system to track blueprints to each job (means that one blueprint could be used on several different parts, jobs, etc.)

•Totally reconstructed the Document Control Facility-with new filing cabinets arrangement, file numbers, parts numbers, print numbers and locations

•Trained to use Micro Station, which was used to scan blueprints, drawings, and documents into computer and revise them to where the documents were legible, and created new prints from old, worn out prints

•Used such equipment and software as Intranet, Internet, Excel, Word, Access, Outlook, Micro Station Version 8, TURMS, IrazB, printer, fax, copier, plotter, scanner, multi-line telephone, 10-key calculator, computer, and labeler.

•Job required filing, labeling, and reorganization of the entire Document Control Center Facility

Texas Resources Mount Pleasant, TX

Office Manager-Human Resources-Recruiter 12/ 2006-01/ 2007

•Customer Service/Greeted new customers, talked with possible employers

•Introduction of business and opportunities available through company

•Gathered information from possible employee

• Filled out appropriate paper work pertaining to job opening

• Ran background checks, sent information in to corporate office

•Scheduled and conducted interviews, scheduled training for employees, and time and location of training

•If turned out we wanted to hire employee, I made sure that he had appropriate training completed for position

•Customer service, arranging luncheons, trips, and travel arrangements. 10- Key, computer work, and accounting. •Screened workers for various construction jobs, plant jobs, and engineering jobs

AEP/Swepco- Welsh Power Plant Pittsburg, TX

Project Management/Assistant Draftsman/Document Control 03/2006-09/2006

•Project Management-Created a Document Management System for Welsh Power Plant –Doing process improvements for a total reorganization of facility-Worked with an Engineer to learn AutoCAD

•Copying, scanning, printing, labeling, filing, revision, and rearranging of the prints, manuals, logs, drawings, cabinets, located in the Central Control Room-Used AutoCAD for revision of prints

•Job consisted of continuous process improvements

•Learned scheduling, timekeeping, budget, and tracking of Operations and Maintenance employees. Answered phones, greeted customers, and made appointments.

•Made tags, labels, cable tabs, and signs for equipment, buildings, office, folders, files, metal instrument tags, fiberglass tags for control center, name tags, and etc. using the Roland engraver software and equipment. Also used the Brother Label Machine. Also made name tags, scanned business cards for company

•Used such software and equipment as: Lotus Notes 6.5, Volo View, Vary View, Excel, Word, Microsoft XP, 10- key calculator, multi-line phone, AutoCAD, and Access

A & C Welding Services Winnsboro, TX

Accounting/Bookkeeping 01/ 2006-02/2006

•Temporary position consisting of bookkeeping, payroll, timekeeping, managing, and presentation of paperwork for tax purposes.

• Answering phone, filing, greeting customers, taking payments, general ledger, 10-key calculator, data entry, customer service and cash handling.

USA Harness Winnsboro, TX

Receptionist/Secretary/Human Resources 07/ 2005-09/ 2005

• Preparing paperwork for employee screening, going over with possible employee

•Making phone calls to make sure applicant information was verifiable and correct

•Pre-interviewed applicant and asked questions for Vice-President, and gave information to her for final interview

•Greeting customers, answering multi-line phone, filing, faxing, 10-key by touch

•Going over shipping order, reading AutoCAD blueprints and creating a Bill of Material for the print, making sure specs are correct, and harnesses and plugs are created correctly

• Making sure all parts are in ship out orders and have correct invoicing, make copy of specs, and blueprints, and send original copy back to shipping department

•Preparing presentations for Vice-President, scheduling, and making appointments, budgeting, copying, and computer work.

•Used software such as Outlook, Lotus Notes, Word, Excel, ProServ, and AutoCAD

Tel-Tech Construction Leesburg, TX

Office Manager 1997-2005

I worked part time as an Office Manager/Document Control/Accountant/Recruiter for my father’s Underground Utility/Boring Company.

TECHNICAL SKILLS:

Methodologies: Six Sigma, BPM, ROI, and Lean

Certifications: Essentials in Business Analysis, Masters in Business Analysis, Lean Six Sigma, Green Belt in Six Sigma Information Technology, Black Belt in Lean Six Sigma, and Masters Certification Lean Six Sigma

Programming Languages: Visual Basic and Access

Databases: MS Access and SQL

Platforms:

Statistics Software: Client/Server and Web

Minitab and QI Macros

Simulation Software: Micro Station, AutoCAD, and JMP

ECM Systems: SharePoint

Microsoft Office: PowerPoint, Excel, Project, Word, Access, and Outlook

EDUCATION

May 2011-Dec 2013

Western Governor's University-Actively pursuing Bachelor of Science in Business Management

October 2010-July 2011

Villanova University-Salt Lake City, UT

Master’s Business Analysis Certification, Lean Six Sigma Certification, Greenbelt in Lean Six Sigma- Information Technology Certification, ROI (Return On Investment) Certification, Master’s Black Belt Lean Six Sigma Certification-Manufacturing

June 1997-Dec 1999

Northeast Texas Community College Police Academy- Mt. Pleasant, TX

Texas Certified Peace Officer and Enhanced Peace Officer Certification

GPA-3.86 Total Hrs- 42 Graduated

May-1995 Graduated with Diploma-Pittsburg High School, Pittsburg, TX

TRAINING

2000-Current

Luminant Certified Training-Advanced Microsoft Excel & PowerPoint

Microsoft Excel & Advanced Microsoft Excel Certifications- Greenville, TX

Luminant Mining-Thermo, TX-First Aid Certification, Lean Leader Certifications

BG Personnel- Dallas, TX- Leasing Agent- Managerial Certification

NTCC Police Academy- Mt. Pleasant, TX- Enhanced Peace Officer

REFERENCES

Available Upon Request

Contact this candidate