IT Manager, Systems Engineer, Network Engineer, Systems Administrator

Bossana Vincent

**** ******* **

Margate, Fl ****3

Home: 954-***-****

Cell: 954-***-****

Email: pn1eoy@r.postjobfree.com

Objective

Desktop Support/Helpdesk/Network Technician seeking a position within a progressive organization that will use my education, skills, abilities and experience in an executive capacity, where I can effectively contribute to operations in any capacity that best matches my skills and experience

Technical Skills

1 Expertise in maintaining, recovering, administering, troubleshooting, and configuring LAN/WAN

2 Experience in working with Active Directory, MPLS, VPN, ISA server, Routers, Switches (Cat OS, and IOS), Juniper and Cisco brand, GPO, TCP/IP, T1 line, and DSL, where security is an issue

3 Familiar with DOS, Microsoft Windows Vista, XP, Microsoft Office Suite, Display Soft, and Mas90/200 Accounting software, Quick books, Veritas Backup EXEC, and ARC Serve Brightstor, Net Backup, AS 400,Calex Point, Buyer Pipeline, Five9, and ghosting

Professional Experience

Volunteer Broward, Plantation, FL 2/03-present

Network Technician

1 Network technician/Helpdesk support for 200+ users

2 Configure and maintain Cisco Routers and Switches, Windows 2000/2003/2008

3 Responsible for various functions, including Helpdesk, Backups, PC installation, Laptops, Network troubleshooting, printer configuration and troubleshooting

4 Provide end user technical support for PC’s running XP, 2000 Pro, 98, with a variety of Applications

5 Monitor traffic and make changes as needed.

6 Experience working with Active Directory, DNS, VPN, ISA Server, Exchange server, WSUS, GPO,

Protocols (TCP/IP, UDP, BGP, OSPF, RIP, ISIS, EIGRP, IGRP) NAT and PAT

ATC, Corp 05/28/09-07/20/09

Network Administrator

1 Help Desk, Application support, and Remote access support experience

2 Extensive knowledge of PC architecture, extensive knowledge of Microsoft Windows 2000, 2003, 2007, XP, and Vista. Ability to communicate with all levels of technology users, experienced with Microsoft Office and other PC applications. Knowledge of Microsoft networking concepts, and Printer hardware any repair methodologies.

3 Developed and implemented preventive maintenance plans that improved operational effectiveness by 33%. Installed, monitor and managed Norton Antivirus Corporate Edition, McAfee Virus scan, Backup Exec. Monitored disk usage and free up space as needed

4 configured blackberry and smart phones for Email, contacts, and VPN (ActiveSync)

5 Installed and configured Yosemite Backup System, Configuring ACT (Sage) for Remote Synch

6 Experience working with SQL servers, Active Directory, DNS, VPN, ISA Server, Exchange server, WSUS, GPO, Protocols (TCP/IP, MPLS, UDP, BGP, OSPF, RIP, EIGRP, IGRP) NAT and PAT

USIG, Inc 07/21/08-09/08/08

Network Administrator

1 Responsible for configuring IPSEC/VPN on PIX Firewall for new sites almost every two weeks)

Working with IP phone, PBX, and Exchange 2003, 2007/Active Directory are part of my daily duties.

2 Monitor and Troubleshoot VPN and FTP connectivity for remote sites as well as assist in the roll-out of software and hardware updates, create and modify users, setup, configure and test computer equipment and peripherals, assist in writing and updating documentation.

3 Setup Cisco Routers and Switches for VLAN, ISL, STP, Port Security, Experience working with Five9, IP phone and PBX system, Firewall, Juniper, Cisco IOS Firewall, Pix 500 series, ASA 5500 series, NAS (network access server), Tacacs+, and Radius server.

4 Experience configuring IP phone and POTS digital to analog and analog to digital using cisco

integrated router and AS5300 series. Knowledge working with DID (direct-inward-dial)

Claimtrust, Inc. 01/25/08-07/17/08

Junior Network Technician

1 Configure and troubleshoot Desktops, and Laptops using Windows XP for VPN IPSEC and PEAP

2 Troubleshoot over the phone: Printers, VPN and FTP connectivity (for 200 users+/day), Desktop Support for the environment, where there are more than 20 network printers and faxes

3 Setup Cisco Routers (frame-relay, Isdn, PPP) and Switches (IOS, CATOS) for VLAN, ISL, IDS, ACL), Firewall, Cisco IOS Firewall, Pix 500, ASA 5500 series, NAS (network access server)

4 Experience working with Active Directory, DNS, VPN, ISA Server, Exchange server, WSUS, GPO,

Protocols (TCP/IP, UDP, BGP, OSPF, RIP, ISIS, EIGRP, IGRP) NAT and PAT

Expert Real Estate Services 03/06-08/07

Helpdesk Technician/Tech Support

1 Configure and troubleshoot Desktops, and Laptops using Windows XP for VPN/IPSEC and wireless

2 Troubleshoot over the phone: Printers, VPN connectivity (for 200 users+/day)

3 Setup Cisco Routers (frame-relay, Isdn, PPP) and Switches (IOS, CATOS) for VLAN, ISL, STP, Port Security, IDS, ACL), Firewall, Cisco IOS Firewall, Pix 500, ASA 5500, NAS (network access server), Tacacs+ server, and Radius server.

4 Experience working with Active Directory, DNS, VPN, ISA Server, Exchange server, WSUS, GPO,

Blackberry, Protocols (TCP/IP, UDP, BGP, OSPF, RIP, ISIS, EIGRP, IGRP) NAT and PAT

Alpha Access, Sunrise, FL 05/03-07/05

Network Technician/Helpdesk Support

1 Escalate, troubleshoot, and resolve problems as quickly as possible

2 Install, upgrade, configure, and fix computers, and troubleshoot network issues

3 Training staff and customers in computer-system setup and operations

4 Experience in building, configuring, and maintaining SOHO, as LAN and WAN

5 Ability to effectively present information and respond to questions from any end users in the facility

6 Ability to solve practical problems, to deal with a variety of concrete variable in situations, to interpret instructions furnished in written, oral, or diagram.

Education

Broward Community College, Fort Lauderdale, FL

Major: Computer Engineer/Networking

Certifications: CCNA, CCNP, MCSE, and Cisco Firewall Specialists (working toward CCSP)

Language: Spanish, French, and Creole

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