Customer Service Representative

Laundon M. Houston

*** **** ****** **

Fort Worth, Texas 76104

Home phone 817-***-****

Message phone 817-***-****

nfryog@r.postjobfree.com

Personal Statement:

A skilled professional looking to expand horizons, to use present skills and knowledge with a company that can benefit the most from it, and also gain new skills and experiences.

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Professional Experience

DD's Discount, Fort Worth, TX

Front end supervisor 06/2011 to 04/2012

Perform all duties assign. Handle all cash register responsibilities, taking various forms of payment. Keep all merchandise in proper location. Maintain the safety of all customers and co workers.

Wal-Mart, Fort Worth, TX

Cashier 03/2010 to 01/2011

Handle all cash register responsibilities (cash/credit/check). Maintain organization of the store making sure it has easy access to all merchandise. Understanding all responsibilities regarding the position.

Novo 1, Fort Worth , TX

Customer Service Representative 01/2009 to 04/2009

Assist customers that are stranded on the side of the road or having problems with their car. Send out providers to either assist the customer or tow the car to one of the nearest dealerships.

Target, Fort Worth, TX

Sales Associates 08/2008 to 11/2008

Assist customers with all store products and general promotions in the store. Handle all cash register responsibilities (Cash/Credit). Stocked shelves with products. Understood all responsibilities regarding safety in the work place

ACS, Teleservices, Fort Worth, TX

Customer Service Representative 11/2007 to 08/2008

Handle customer inquiries, complaints, billing questions and payment/extension requests. Manage as high-volume workload within a deadline driven environment. Successfully diffuse volatile customer situations. Make service changes, recommend service options. Provide detailed and accurate accounts of customer calls for prevention of future audit issues. Consistently meet or exceed supervisor expectation.

Sonic, Fort Worth, TX

Waitress 08/2007 to 10/2007

Take customers orders, set, serve meals and deal with the exchange of bills and money. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare checks that itemize and total meal costs and sales taxes.

Education

Dunbar High School Advanced Academy

High School Diploma

Fort Worth, TX Graduated Honors

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