Customer Service Representative
Resume:
TRINA F TINDAL
Home: 816-***-**** Email: mpmwxv@r.postjobfree.com Mobile: 816-***-****
I am a driven, analytical, astute and business savvy professional with 20+ years experience in accounting, including cost, plant, systems and governmental accounting. I am adept in recognizing accounting trends and, driving results with customers.
I have solid experience in communicating with diverse groups, finding solutions to difficult problems, financial analysis, and strategic planning. I am an empowering top performing leader capable of motivating customers to improve quality in compliance with best practices.
SUMMARY OF PROFESSIONAL QUALIFICATIONS
Communication Skills
Initiated contact with the taxpayer; addressed inquiries; interpreted records; identified, investigated and
proposed recommendations. Conducted surveys and analyzed results. I served as representative and liaison at agency/taxpayer meetings.
Analytical Skills
Researched and analyzed various types of financial reports and information; Reviewed and analyzed records and applicable law to determine compliance; evaluated and audited financial data. Possess advanced knowledge of financial concepts for determining compliance of complex cases.
PROFESSIONAL EXPERIENCE
Pleire and Dorothy Clark Kansas City, MO
May 2010 – Present
Financial Consultant and Caregiver
Provide financial advice and guidance to elderly parents. I prepare their annual taxes and maintain the household budgets; Plan and coordinate activities outside the home, (i.e. Doctor’s appointments, social and cultural events, and vacations). On a daily basis, I plan and prepare all meals and administer medications.
Crowd Systems, Inc./Part-time Kansas City, MO
October 2008 - May 2010
Licensed Security Guard - Performed security guard services at events located at the Kansas City, MO Convention Center and various other venues throughout the City. Kept an accurate record description of events on my shift, including
unlocked doors, damaged equipment and people entering or leaving my area. I notated the time and action
taken. Performed cans and bottles check at the doors of selected concerts.
Ticket Taker/Usher - Greeted clients and scanned tickets at the Midland Theater, Municipal Auditorium, Music Hall, Crossroads KC and many other venues. Occasionally ushered clients to their assigned seats, the goal being, ‘Seat them right the first time‘.
State of Missouri
January 2009 – March 2009
Family Support Eligibility Specialist
November 2009 – December 2009
Department of Labor and Industrial Relations Claims Technician
Trina F. Tindal Page 2
Manhattan Cleaners/Part-time Kansas City, MO
July 2009 - November 2009
Front Counter Clerk - Wrote tickets for incoming dry cleaning, laundry, alterations and shoe repair. Processed pick-up orders and operated point-of-sale cash register. Provided excellent customer service at all times. Resolved issues of lost clothing. Sorted, bagged and racked clothes.
Internal Revenue Service
February 1985 – October 2007
Tax Examining Assistant - Notice Review (Seasonal) Kansas City, MO
Reviewed Individual MasterFile(IMF) and Business MasterFile(BMF) notices for correctness prior to
issuance to the taxpayer. Made the appropriate adjustments to the account and re-issued the notice.
Customer Service Representative – Collections(Seasonal) Overland Park, KS
Conducted telephone interviews with a wide range of individuals who had varying degrees of understanding,
or with third party representatives, e.g. C.P.A.'s, practitioners, and attorneys, who possess a
professional understanding. Provided full explanations to specific inquiries regarding delinquent returns
and balance due accounts. Used sophisticated interviewing techniques to elicit sensitive personal
information. Found the cause and developed a cure for the delinquency.
Revenue Agent - Exempt Organizations(7/2000-10/2003) Cincinnati, OH
Reviewed and made determinations on the potential tax-exempt status of applicant organizations. Issued letters of determination, granting a conditional exemption or denying the request. Performed the duties of Acting Manager in the absence of my supervisor.
Revenue Agent - Small Business/Self-Employed (10/2003-10/2007) Mission, KS
Used standard accounting techniques to conduct complex individual and corporate examinations. Identified
the issues to be audited that may result in significant tax or compliance effect. Analyzed documents and
reconciled the amounts claimed on the return. Made recommendations to either close the case as a no
change to the return or; made adjustments that either resulted in a refund to the taxpayer or a balance
due from the taxpayer. Performed extensive research of the tax law for each case. Independently planned,
designed and carried out all elements of my work with minimal supervision. Communicated with individuals or
their representative, management and colleagues throughout the organization. Convinced the taxpayer or their
representative of the government's position and the need to comply and resolve problems, issues, or pay the
tax liability.
EDUCATION
Langston University Langston, OK
Bachelor of Science in Business Administration/Accounting
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