Customer Service Manager

SARA COSTELLO

*** ******* ******, **** *, Hoboken, NJ 07030 617-***-**** ljep5h@r.postjobfree.com

WORK EXPERIENCE

Impact Communication Partners, Inc.

New York, NY

Associate Meeting Planner October 2009 – Present

- Plan and implement logistics for national and international Pharmaceutical meetings with up to 200 attendees

- Create informational and registration websites for meetings

- Communicate with clients, attendees and vendors to ensure all needs for the meetings are met

- Coordinate and prepare onsite documents and materials

Company 20, Inc.

New York, NY

Event Coordinator/ Office Manager October 2007 – October 2009

- Prepared, executed and evaluated events with budgets up to $900,000

- Performed general office assistant/administrative tasks, such as relocating Company 20

- Acted as liaison between clients, guests and vendors to ensure all necessary tasks are completed for each event

- Developed websites for Company 20 and various clients

- Managed, paid and filed all bills and expenses

- Coordinated and supervised internships for college students

Francis Ouimet Scholarship Fund Norton, MA

Events & Programs Intern Summer 2007

- Acted as logistical manager for event preparation and execution

- Maintained an accurate list of attendees for each event, including the Ouimet Memorial Invitational

- Managed the caddie program at PGA Tour events and other golf related fundraising tournaments

- Communicated with participants to ensure proper transportation and itinerary

- Coordinated fundraising efforts for each event

- Updated database with information regarding friends of the Francis Ouimet Scholarship Fund

Ithaca Fund Ithaca, NY

Manager September 2006 - May 2007

- Supervised the daily operations of student fundraisers with a goal of raising $450,000 for Ithaca College

- Managed & mentored 6 supervisors and 50 staff members while reaching out to 10,500 Ithaca College alumni & parents

- Organized monthly staff meetings and arranged for guest speakers and catering

- Assisted in the upgrade from a manual telephone system to an automated computer system

- Trained 35 new employees per semester on the fundamentals of phone solicitation

- Determined staff goals and reviewed performance reports

- Monitored staff members phone calls

Supervisor September 2005 - May 2006

- Planned and facilitated themed employee parties and motivational incentives

- Supervised the performance of 50 student phoners

- Acted as liaison with the local business community to gain support of fundraising

Phoner September 2004 - May 2005

- Raised over $14,000 through contacts with over 300 alumni and parents of Ithaca College

- Professionally communicated Ithaca College’s mission & priorities to alumni and parents

Boston Concessions Group Boston, MA

Bartender/Food Server

May 2004 – August 2007

- Provided exceptional customer service while serving attendees

- Managed money and inventory for my work area

- Trained new employees on company rules and standards

EDUCATION

Ithaca College, Ithaca, NY

Bachelor of Science May 2007

Major: Sport Management, Minor: Legal Studies

SKILLS

XHTML, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, Adobe Photoshop, Adobe Professional, Starcite, Dream weaver, Filemaker, The Raiser’s Edge, GIMP, TIPS certification

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