Quality Assurance Manager

VIJAY MANTENA

*** ***** ** #*** **********, NJ **854

732-***-**** lccadj@r.postjobfree.com

ENGINEERING QA MANAGER/ SR. TECHNICAL MEMBER

Handset Product Manager / Technical Account Manager / Device Portfolio Manager

Versatile and dedicated engineering professional with over 12 years of IT experience, strong background in directing and guiding cross-functional, engineering teams to support product quality assurance in telecom operators specific solutions. Along with managing QA group, and working through cross functional teams, translating requirements into functional solutions. Excellent skills in working with partners to achieve the financial, commercial, and technical needs of customer’s and company.

Exceptional Strengths in system level analysis, problem solving skills and debugging skills. Wide exposure in Agile, Waterfall Methodology. Immense business knowledge in Telecom industry especially self-serve application & Methodologies.

Core competencies include:

• Various Stages of Mobile application testing

• Self-Serve Architecture design and deployment

• Cross functional team management

• Software Development Lifecycle Management

• OEM / EMS Vendor & Partnership Development

• Handsets Compliance, Certification & Deployment • Testing, Troubleshooting & Problem Resolution

• Strong exposure working directly with higher management.

• Operational Analysis & Process Redesign

• Various Mobile application client-server architecture

• Team Mentoring & Coaching

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS, WARREN, NJ from 2006.

Built impressive track record of achievement as a key Software Quality assurance & device management for the USA tire#1 telecom service provider. Over the period of time, enhanced to various roles from device management to vendor management as Senior Member of Technical Staff.

Have played vital role in filling the bridge between device requirement/management & development team to ensure on time product delivery and launch. Administered and managed OEM logged Quality Center defects, effectively triaged & tracked with respective teams & ensured quicker turnaround time.

Played crucial Key role in VVM Vertical/HUX and Server Migration. Migrate existing VVM platform from VZT NOC to VZW NOC, Branchburg, redesigned the platform for performance, growth, stability and control, notifications stored in MQ instead of memory and to support approximately 4 million subscribers. Tested various components like VVM Manager, VVM Notification Server, and VVM Gateway, VVM transcode server, VVM web server and database. Supported test, ME and production servers.

Selected Accomplishments- Oct 2010 – Present

• Working closely with PDI team and Postpaid PM’s in implementing/supporting Self-service applications.

• Working Closely with Prepay Operations in supporting self-serve channel for both Tablets/Handsets.

• Working with PDA, VVM PDI and DM teams and helping them in Vertical/HUX VVM implementation.

• Meeting with Internal Managers and Product Managers on weekly basis and having discussions regarding device related handoff and process improvement in supporting new devices/firmware.

• Working closely with internal team members relative to putting more structure and format in closing the tickets.

• Working with Device Marketing and OEM's and working with Internal Dev and QA teams in identifying and resolving the devices related issues in early stages

• Helped Management and HR in hiring/converting consultants to employees.

• Worked closely with management at year start/mid/end performance reviews.

Selected Projects:

As QA Technical Lead @ Verizon wireless July 2008 – Sept 2010

1) Self-Serve Rich client Application QA technical lead across various handset platforms.

• Took leadership in the application QA life cycle of all HSS Applications (My Verizon Mobile Post/Pre Pay, Data Meter, SPG, VStore and VVM).

• Lead the team on Data Mediation process for HSS and support technical escalations working closely with Development and Infrastructure on these matters through knowledge of the various VZW applications.

• Being a lead for the team helped management to coordinate the resource allocation and planning relative to HSS testing (Prepay, Post-pay, Tones and SPG).

• Met with management on a weekly basis to review resource allocation, discuss project status and there has been an additional focus put on working project commitments and staffing.

• Mentor new team members –with Discussions, Demos and providing documentation and helping them in understanding the business process.

2) Data Meter On device Data real time Monitoring

Data Meter LTE is an Android Library push based application that is currently packaged with My Verizon Mobile on Handsets and Tablets. It serves to provide a UI page for viewing and managing data plans, a UI widget and a framework for conducting real time network metering on device with automated syncing to Verizon Wireless’ backend billing platforms.

APN Routing and Data Mediation: Data Meter LTE is required to be a free app since it is self serve bundled with My Verizon. To keep the application’s data usage unbilled, all data is mediated according to network type used to connect.

• In 1xRTT and EVDO networks data is mediated after network transmission by billing and data mediation.

• In eHRPD and LTE networks data is mediated by client initiated APN Routing. This is performed by the client requesting a route is established to redirect Data Meter network activity over a mediated IP address (VZW APP APN).

Selected Accomplishments

• Coach the application test leads regarding taking on the responsibility of providing LOEs, in creating process flow diagrams regarding the testing of their applications, and participate in test plan reviews.

• Lead team to enhance the test coverage of applications relative to including additional test scenarios (network, Wi-Fi, upgrades, negative testing, etc.).

• Support Analyst/Dev/Prod team for any HSS application Issues (Prod as well as Test env)

• Provide feedbacks for the approach/design during the reviews and also provided LOE to the PM.

• Deploy the code/maintain using Build Forge in test env and provide the same to Infra. on release day.

• Monitor the applications routinely and report the issues to production team and support QA team members in complete the task in time.

• Staffed/trained team members for new projects by providing business knowledge and demos.

• Co-ordinated and helped management with mid-year/year end performance reviews.

3) My Verizon Web Portal QA Lead – 2006 to 2008

My Verizon Mobile is a self serve app developed basically for wap devices supporting 2.0, 2.9, 2.10 and 3.0 later it has been enhanced to rich client to support advanced phones IPHONE, ANDROID, WINDOWS and RIM devices. Customers can access this application to manage their wireless account.

SPG application helps users to self-provision to the Verizon services through handsets, client applications, customer computers, wap gateway etc. It supports various platforms with required attributes.

Key Accomplishments:

• My Verizon (WAP, SMI, ADV), SPG and CCES.

• Started as single tester and helped team to grow to 15.

• Helped management in the decision making and evaluation of My Verizon application in different platforms (WAP,SMI and ADV).

• Helped the Project manager in creating project plan and resource assignment, and helped in execution of the project from beginning till end.

• Written Test cases by analyzing the Development and business specifications.

• Participated in full development life cycle - comprehend business and functional requirements, design, coding, testing, support and maintenance.

• Helped management in hiring consultants and converted some of them as employees based on their performance.

4) Eli Lilly, IN as a Quality Assurance member – 2002 to 2005

• Developed Test plans and Test cases for testing the application.

• Modified existing Unix scripts and other SQL validation scripts, and involved in validate the outputs.

• Developed and Maintained the UNIX Shell Scripts to run certain automated jobs.

• Involved in setting up the test lab, testing methodology, QA documentation library and automated tool evaluation and QA parameters that were adhered to by the QA group.

• Working Knowledge on GMP/GLP, 21 CFR Part 11.

• Hands-on testing (manual and automated)

• Performed backend testing and Whitebox Testing of the Application.

• Performed data driven test to handle the scenario requiring multiples sets of data.

• Documented Test cases, Test results and Test procedures.

• Involved in testing the application against different browsers - Netscape Navigator and Internet Explorer

5) Deutsche Bank, QA Test and System Test Coordinator. 2000-2001

• Written Test cases by analyzing the requirements and design document.

• Automated few Test Scripts to run the Portal and Document Management Function.

• Developed load test proposals, test policies and procedures, performance test plans and test analysis.

• Tested connectivity between back end Database and web server

• Performed functionality testing, System Testing and Coordination.

• Actively participated in System Test and End-to-End test plan preparation Verified test results with TOAD tool

• Involved in executing Unix shell scripts to conduct shakeout testing.

• Performed Database transfers to Oracle 8i/9i, SQL Server.

• Reported the defects to the team lead using Test Director.

• Performed Integration Testing and Acceptance Testing along with Users

• Frequently communicated with developers and senior QA team members to assist in the clarification of technical issues.

EDUCATIONAL BACKGROUND

Bachelor in Mechanical Engineering, Sir M Visvesvaraya Institute of Technology, Bangalore, India--1997

TECHNICAL PROFICIENCIES

Platforms: MS Windows 95/98/2000/XP, UNIX, RHLE, Sun Solaris, AIX 5.2

Languages: C, C++, JAVA, HTML, JavaScript, XML, PL/SQL

Web Technologies: HTML, CSS, XML, XSL

Middle Ware: IBM Websphere 6.1/6.0/5.0,BEAWeb logic Server

Databases: Oracle 10g/9i/8i, MS Access and My Sql,

Tools: OEM PST, QPST, QXDM

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