Customer Service Representative
Resume:
Rosemary Howell
Norwalk, Ca. *0650
Objective: Seeking full-time employment in Customer Service where my skills and experience can be effectively utilized. Looking forward to obtaining a challenging position where advancement opportunities exists for dedicated, hardworking employees.
ADP 11//07-2/08-Client Service Representative
Responsible for Inbound calls, assisting clients with making sure payroll was processed using AS 400, Documentation of all phone conversation in clarify, dispatched all complaints and issues. Sorting, filing, tax breakdown on manual checks, online tracking of FedEx/UPS delivery status on client’s packages
Norman International 03/05-10/07-Lead Customer Service Rep. / Call Center
Responsible-Data Entry up-dating customer’s information pertaining to status of order, and enter this information on excel sheet. Informed customers on telephone of order information, such as shipping dates, and any anticipated delays, Follow up with installers, making sure customers measure or install appointment is scheduled. Receive and respond to customer complaints in a timely manner. Verify customers and order information for correctness. Attempt to sell additional merchandise to prospective or current customers by telephone. File copies of orders received and post order on records. Confer with shipping and common carrier personnel in order to expedite or trace shipments.
Interactive Health 09/04-01/05-Traffic Coordinator
Prepare documents, such as work order, bills of lading, and shipping orders to route materials. Contact carrier representative to make arrangements and to issue instructions for shipping and delivery of materials. Conflict resolution, Data entry- Out bound calls, Routine Clerical work, Filing, sorting and distributing pick order to employee’s.
Nordstrom 04/02-09/04-Customer Service Rep. /Cashier
Responsible for checking status on customer account Singing-up customer payments, Incoming and out going calls, Cash Room Duties-Preparing register bags, balancing cash register, running cash counter, Data Entry, Preparing Bank Balance
Z net shipper 07/01-04/02-Office Clerk
Responsible Printing of Manifest and Labels, filing and sorting, online tracking and data entry updating vendor accounts.
Kmart Distribution Center 4/82-1/01-Transportation Coordinator
Responsible for maintaining schedule of National and International pick-ups and deliveries, Direct responsible for completion of Daily Transit report. Maintained Tonnage reports and all other Month-end reports, Maintained Trailer pool, Yard Management, Conflict resolution, Light Book Keeping, Data Entry, Heavy phones, Routine Clerical
Skilled with Microsoft office and other industry specific software, Invoices & Bill of Lading
Education -L.A. Trade Tech Collage, Los Angeles Course Business
PCI College, Cerritos, Ca Courses Office Management Systems
References Furnished upon Request
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