Customer Service Project

SUMMARY PROFILE

Sophisticated and creative Architect & Interior Designer equipped with project management expertise developed through out a 15 year career in the architectural design practice. My responsibilities extend to all phases of project development from field survey and schematic design concept creation to production of construction documents as well as coordination with various consultants. My customers come to me because I will push the boundaries of imagination in the architectural industry simultaneously making it cost effective for the bottom line. I take pride in what I can accomplish and what really motivates me is the expression from my clients when they first step into their fantastic newly developed abode.

PROFESSIONAL EXPERTISE

Hospitality

Commercial

High-end Residential

Retail

Corporate

Food Services

Banking

Historical Preservation

CAREER OVERVIEW

Sarfatty Associates Architects and Interior Designer Wilmette, IL

Architect/Interior Design Manager Dec 2001 – Jan 2010

Developed and managed all phases of the project in the process worked with engineers, consultants and contractors ensuring the client an on time mistake free completion of the project resulting in higher company revenues and an increase of early projects by 16%

Established budgetary schedules & construction documents confirming on time project completion as well as customer satisfaction plus decreasing downtime and growing the number of operational projects per year by 14%

Successfully preformed code studies, schematic designs in addition to design development for various projects which included hospitality, retail, commercial & residential in return gained valuable expertise in multiple industries gaining greater market share in the industry

Completed yearly, quarterly, monthly and daily goals to analyze strengths, weakness, track progress; based on analysis made strategic modifications in daily personal/professional behaviors & technics

Built strong customer relationship by providing unbeatable customer support in return increased profits by making the customer fell like he is extraordinary

Utilize knowledge of the world wide web to learn and explore new possible solutions, technics and trainings to increase my status in the company; learning to how to increase my efficiencies resulting in a decrease of company losses and downtime

Effectively managed over 5 project simultaneous working with internal and external personnel granting project completion and overseeing a flawless execution of the project at hand at the same time growing market share and winning over clienteles trust

As a manager I was responsible for conducting field surveys, site observations & documentation with the data preformed best in the industry architectural and interior design presentations

Made it a requirement to review shop drawings weekly and whenever changes were completed

Some of my projects include the following: Sound Garden Day Center, Ramah Day and Overnight Camps, Sheraton Hotel, Drake Hotel, Augustino’s Rock and Roll Deli and Restaurant, Sarpino’s Pizzeria, Salad Creation Restaurant, Bank Jerusalem, high-end and multi-family residential and many additional small to large projects in various industries

Studio 41 Highland Park, IL

Design Consultant Jun 2000 – Nov 2001

Effectively assisted clients with interior design decisions by going above and beyond their basic needs & wants effectively upselling them into profitable solutions

Aided clients in the tough decision making processes to ensure full customer satisfaction and continues base of returning clientele

Promoted and maintained the integrity and high level of customer service therefore increasing customer satisfaction leading to higher company profits

A.R. Grinberg Architects Tel-Aviv, Israel

Architect Jun 1994 – March 2000

Managed the entire process of design from the initial pitch through the final punch list thus decreasing mistakes and increasing productivity

Aided clients in the tough decision making processes to ensure full customer satisfaction and continuing returning base of clientele

Promoted and maintained the integrity and high level of customer service therefore increasing customer satisfaction leading to higher garage profits

Successfully preformed code studies, schematic designs in addition to design development for various projects which included hospitality, retail, commercial & residential in return gained valuable expertise in multiple design industries gaining greater market share in the industry

Used one selves extensive experience in the design industry to steer clientele from silly mistakes and pit falls which would waste money and time

Collaborated with management to expand knowledge and expertise in the field of Architecture and Design as a direct consequence growing once status in the company becoming indispensible

ADDITIONAL SKILLS

AutoCad 2011

Adobe Creative Suite

Microsoft Office Pro Plus

GoodShow Pro

Fluent in English, Russian and Hebrew

Quick and Accurate

Self-Motivated and Loyal

Over Achiever

EDUCATION

Ben Gurion University (B.A. in Architecture)

Beer Sheva, Israel

The Illinois institute of Art (Digital Photography Certificate)

Schaumburg, IL

CREDENTIALS

Licensed Architect in the State of Israel

Laureate Award in Israeli National Architecture Competition

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