Customer Service Sales

Mark Leblanc

**** ******** ***** **.

Baton Rouge, La 70816

(Cell) 225-***-****

(Home) 225-***-****

kx5n0d@r.postjobfree.com

OBJECTIVE:

To utilize my skills and abilities in an environment which offer upward mobility, financial stability and professional satisfaction.

EXPERIENCE:

November 6th, 2006-Present

Facility Manager Brookwood Properties LLC/ The Storage Center Baton Rouge, LA

Duties: Manage a 741 unit Storage Facility for Brookwood Properties. I managed all sales, unit leasing, customer service, collections and bookkeeping and financial deposits concerning this location at 9059 Interline Ave. I also managed light maintenance duties and supervision of outside vendor repairs when needed.

2002-2006

Sales Rep. Capital City Radiator Sales and Service Baton Rouge, LA

Managed the sales department for the Radiator Distributorship Division but also worked mainly in the front office handling customer service, service writing and walk in customer upsales. We also did a lot of A/C work, flushes, brakes and anything our staff could handle. We even tried aTop Dog Muffler franchise which absolutely did not pan out. Steve and Ed Halley, the owners, shut down the business after suing and being counter sued by Top Dog to avoid bankruptcy due to the lawsuit. This was in October of 2006. I thought about reopening the business myself but did not feel I had adequate background at the time to do it correctly and sought employment elsewhere.

2000-2002

Staffing Program Manager/ Recruiting/HR Compaq Computer/ TAC Worldwide Cupertino, CA

Duties: Managed multiple locations for Compaq through TAC Worldwide. The locations were Cupertino, CA, Fremont, CA, Austin, TX, Plano, TX and Omaha, Neb. I managed all aspects of the contract and direct hire side of the Compaq business units in these locations. Total staff of 17 employees worked directly under me at the various locations. Designed and implemented recruiting strategies, P&L responsibilities for each office, sales and presentations to large client groups within Compaq. Designed and implemented yearly plan of action programs, unemployment claim handling and appeals management techniques, personally handled all Worker’s Comp Claims, radio and television advertising and all events and programs associated with my market area. I also moved into direct hiring and recruiting for the Hardware Engineering Division of Compaq in Cupertino exclusively during my last 9 months there. I recruited mostly Electrical, Mechanical and Software Engineers.

Ken Baker / Compaq Computer

Reason for leaving: Compaq/Hewlett Packard laid off 35,000 employees due to the stock market crash and the buyout of Compaq by Hewlett Packard. We certainly were not hiring employees at this time.

1994-2000

Branch Manager Link Industrial Staffing Services Baton Rouge, LA

Duties: Link Staffing offered Staffing and H/R services to the Baton Rouge business community. Managed all areas of employment, benefits, compensation, EEO and AAP programs etc…

Management of sales force, customer service dept, account collection and aging, field staff interviewing and recruitment, drug testing and placement, office P&L parameters, budgeting, yearly plan of action programs, all print and media advertising, distribution of benefits to field and internal office staff, unemployment claims and appeals, workman’s comp claims and follow-up and all programs and events unique to the Baton Rouge market area office.

Supervisor: Kerry Simon

Awards won: 1996-97 OFFICE OF THE YEAR

1996-97 MANAGER OF THE YEAR

MEMBER OF LINK STAFFING CHARIMAN’S CLUB

MEMBER OF LINK STAFFING CIRCLE OF EXCELLENCE CLUB

Reason for leaving: I wanted to relocate to California and Link has no offices in the Bay area.

1989-1994

Territory Sales Rep Keebler Co. Decatur , AL

Duties: Handled all sales promotions and activities in my designated market area. Secured end-cap and aisle displays, maintained customer inventories, ran all discount retail programs for customers, tracked all inventory shipments and setup all displays and specials and basic P.R.

Supervisor: David Welch (Birmingham, AL office)

Awards: Highest Wal Mart weekly average in nation

Top Ten in Territory Sales in 1992, 1993 and 1994

Reason for leaving: Better Opportunity back in Baton Rouge.

1982-1989

Senior Sales Rep Capitol Radiator Sales and Distributors Baton Rouge, LA

Duties: Overseeing sales to customer base in the Louisiana, Alabama and Mississippi markets. Overnight travel was extensive. Customer retention, maintaining inventory, customer service and sales were the main aspects of this position.

Supervisor: Edward Halley

Reason for leaving: Better opportunity

EDUCATION:

Louisiana State University 1979-82 and 1994-1996

3.5 g.p.a. (no degree)

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