Customer Service Manager

Adam D. LaCost

kphr0i@r.postjobfree.com 815-***-****)

Objective To obtain a position as a dedicated and qualified employee in your professional facility.

Experience

Vana’s Inc. 2001 - Present Age 24-35

7705 West Rt.17 Kankakee, IL. 60901

Assistant Manager/Supervisor, ASE Master Tech, part time employed at Vana’s, job responsibilities include customer service, heavy equipment maintenance and repairs, estimates, carpentry, construction, machinery, mechanical, electrical, plumbing, equipment, grounds maintenance and building maintenance.

Auto Fix 2009 - 2010 Age 32-33

161 S. Rt. 50 Bradley, IL. 60915

Store Manager, A.S.E. Master Technician my job responsibilities include service writer, shop manager, training, ordering, scheduling, inventory and retail sales. I am able to stay within budgets, understand protocol, manage 4-9 employees and I have high skill levels in the automotive and tire industry.

Dralle Chevrolet & Buick Dealership of Manteno & Peotone 2000 - 2008 Age 23-31

7 E. Division St. Manteno, IL. 60950 and 103 N. Harlem Peotone, IL. 60468

Senior General Motors A.S.E. Master Technician, job responsibilities include excellent customer communication skills, diagnostic skills, diesel repairs, transmission rebuilds/replace, scanner specialist, laser alignments and rear end specialist.

Autry Morlan Chevrolet Mega Center Dealership 1998 - 2000 Age 21-23

2505 E. Malone Avenue Sikeston, MO. 63801

General Motor A.S.E Master Technician, lead laser alignment technician, transfer cases, suspension specialist and HVAC.

Lockwood Chevrolet Dealership 1995 - 1998 Age 18-21

110 S. Main St. Herscher, IL. 60941

Service Manager & A.S.E Master Technician

Education/Licenses

Kankakee Community College -2 years

A.S.E. Master Technician Certificate #319680757758LACOS Dec 1997- present

G.M. Training School 1996-2008

Jasper Motors sales and marketing 2009

Driver’s Lic. No. L223-0047-7016

Skills/Training

Service Manager

Supervisor

Prevention of Workplace Harassment

Computer, Microsoft Words, Outlook, Excel

Customer Service

Trainer

Scheduling

Inventory

Retail Sales

MSDS, Material Safety Data Sheets

Communication Skills

Team Player

Diesel Technician

Basic Welding

Heating and Air Conditioning

Fundamentals of Electricity

Tech Math I & II

Fluid Power

Brakes

Internal Combustion Engine

Lab Safety & Equipment

Ignition Electrical System I & II

Chevrolet Corvette Diagnosis and Repairs

Alignment Steering

Manual Transmission

Automatic Transmission/Transaxle Theory

Automatic Transaxle Mechanical/Transaxle

Automatic Transaxle Mechanical Service

All Wheel Drive/Four Wheel Drive

Noise, Vibration, and Harshness

Vibration Correction

GM Supplemental Restraint Systems

Entertainment Systems I, II, and III

Engine Mechanical Diagnosis & Measurement

Body Control & Communication Systems

Security Systems

Battery, Charging, & Starting

Multiple Diagnostic Interface Familiarizations

SI Overview

Two-mode Hybrid Introduction and Safety

High Voltage System Safety

Hybrid Introduction and Safety

Delphi Micro 64 Connector System Service

2006 SKH-TCU Service Programming Tips

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