Customer Service Sales

*** ***** **** **** *********, New Jersey; 760-***-****; jelv4e@r.postjobfree.com

Paulene Dunson

OBJECTIVE: To acquire a position which allows me to use my experience and skills to contribute to the overall success of an organization.

EXPERIENCE:

Martial Arts Instructor; United Studios of Self Defense Carlsbad, CA

Responsibilities: The day to day administrative tasks of accounts receivable, P&L analysis, bookkeeping and scheduling of classes and lessons. In addition, responsible for the teaching and organizing of lessons and classes for our students from ages four and up as well as collaborating with the other instructor in the areas of marketing and promotion for the studio. In the scope of marketing and promotion, the setting up, overseeing, and participation in various health fairs and conventions.

Business Consultant; 7-Eleven, Inc. San Diego, CA

Responsibilities: Business consulting and development working with Franchise owners in the 7- Eleven system including monthly profit and loss financial analysis, in depth Product Assortment development, customer service coaching and development, merchandising and general operations support. Additionally responsible for sales building within the nine store subgroup and in the overall San Diego market, creating and distributing various marketing materials for new products and promotions . Within the nine store subgroup cooperated with the owners to keep the stores running smoothly and up to 7-Eleven standards with regards to image, merchandising, employee training and standards, and cleanliness. Routinely created and presented Power Point Case Studies illustrating new methods of increasing sales through marketing, merchandising and innovation within the nine store subgroup. These case studies were presented to the Board of Directors, the Executive Committee and the entire company at the organization-wide planning meetings. Further responsibilities included vendor coordination, set up, and participation in the annual University of Seven- Eleven conventions.

Sales and Service Manager; Olive Garden Restaurant Carlsbad, CA

Responsibilities: In charge of local marketing and maintaining guest loyalty. The department included the bar, lobby, take out and service areas. Responsible for auditing and tracking the bar inventory, as well as managing the employees working in the lobby, bar, on the floor and as take out specialists. During my first year on the Carlsbad team, weekly guest counts increased on average of 500 guests per week and alcohol sales increased an average of 2- 3 % per week. In addition to managing the employees working in my department, I was also responsible for managing the employees working in the culinary areas while running my shifts. At any given time I oversaw 30-40 employees.

Administrative Assistant; Boudreau, Albert & Wohlfeil, LLP San Diego, CA

Responsibilities: In this position I was responsible for all of the paperwork flowing in and out of the office. In addition I was responsible for assisting the legal assistants with their duties as well as completing any overflow secretarial work. This included creating and organizing trial exhibits and notebooks as well as doing research and conducting investigations.

EDUCATION:

May, 2011: Master’s of Business Administration/ Entrepreneurship; Ashford University-Clinton, Iowa.

May, 2003: Bachelor’s of Arts/ Political Science- Middle Eastern Relations; California State University San Marcos-San Marcos, California.

June 1997: High School Diploma; Valhalla High School, El Cajon, California.

LANGUAGES:

Arabic- Spoken; Conversational level.

French- Spoken, able to read and write as well; Intermediate level.

HOBBIES

Reading, creative writing, drawing, watching films, attending sports events, and practicing martial arts (Shaolin Kempo).

ORGANIZATIONS:

Key Club- Volunteer Society linked with the Kiwanis.

Honor Thespian Society-International society of theater actors.

Alpha Xi Delta National Sorority Theta Rho Chapter-Acted as Chapter Historian in 1998.

References Available Upon Request

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