Administrative Assistant, Office Manager

KIAYER INGRAM

**** ***** ******#***

SUITLAND, MARYLAND 20746

j3zpwl@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Quick learner with strong analytical and interpersonal skills

• Organized, highly motivated and detail directed problem solver

• Proven ability to interact effectively with clients in varied work environments

• Strong oral, written, and technical skills

EMPLOYMENT:

SHADY SIDE PHYSICAL THERAPY: Patient Service Manage 02/09-4/2010

Responsible for the supervision of four employees. Verified insurance, and doctor’s orders. Kept office in compliance with Hippa regulations. Responsible for up-dating new and existing patient files with confidentiality, provided office tours of Physical Therapy office to new patients and office guest. Collected insurance co pays by check, cash and credit card. Kept track of daily co pay log. Responsible for posting all money and provided a daily finance report to be faxed daily to the corporate accounting office. Up-dated all patients demographics, scanned patients files in Medical Manager billing system. Kept track of employee time and attendance cards. Worked closely with therapist to insure time and efficiency was given to each patient. Kept office clean and in compliance with office rules and regulations. Ordered office suppliles and physical therapy materials upon requested.

AMERICAN RADIOLOGY: Patient Service Coordinator 08/2008-02/2009

First contact between patients and technologist, greeted patients for check in registration and or appoitments. Scheduled Mri’s, Cat scans, Nuclear Medicane procedures,Bone density exams ,Mammograms and X-rays on a walk in basis only. Verified several insurances to check for current elgibilty, but not limited to Bluecross Blue Shield, Medicare, Anthem, and Aetna. Responsibale for printing all modality films on cd pax machine per doctors request. Orderd patients films for Iron Mountain storage facility daily to say in compliance with patient files and up-dates. Faxed photocopied documents per doctors or staff request. Modified doctors orders and patient referrals. Received copay and coinsurance from patients and kept a daily co pay log. Made sure all patients were given proper prep instructions before an exam or procedure could be performed.

AARP: Administrative Assistant 06/08-07-08

Screened and refered all incoming calls and visitors to staff members and supervisors as appropriate. Scheduled appointments and make commitments for supervisor without prior approval and keep supervisor informed of meetings and appointments. Maintained control records on correspondence, reports, and reviewed the documents for proper format, accuracy, and all coordination of facts in accordance with established policy. Responsible for the arrangement of meetings and conferences, travel and preparing travel orders and vouchers, establishing and maintaining files, preparing correspondence, and maintaining office supplies. Performs other administrative duties as assigned. .

AARP • Administrative Assistant • 3/04-1/06

Screens and refers all incoming calls and visitors to staff members and supervisors as appropriate. Schedules appointments and make commitments for supervisor without prior approval and keep supervisor informed of meetings and appointments. Maintains control records on correspondence, reports, and reviews the documents for proper format, accuracy, and all coordination of facts in accordance with established policy. Responsible for the arrangement of meetings and conferences, travel and preparing travel orders and vouchers, establishing and maintaining files, preparing correspondence, and maintaining office supplies. Performs other administrative duties as assigned. .

D.C. Water and Sewer Authority • Customer Care Associate 2/01-3/04

Accepted 90 to 100 incoming telephone inquiries on a daily basis in a high volume ACD

call center. Used interpersonal and logical reasoning skills to resolve problems to a point of complete customer satisfaction. Informed and educated the customer to resolve problems in a timely professional manner. Worked with all departments in maintaining total customer satisfaction and team atmosphere. Negotiated credit adjustments and made sound financial decisions. Performed other duties as assigned.

EDUCATION

Strayer University

Major: Sociology

July 2008 - Present

Croom Vocational High School

Upper Marlboro, MD

Diploma, 1991

SKILLS

Typing: 50 WPM

Software: Windows XP, Microsoft Office Suite,

Medical Manager Billing System

REFRENCES

Available upon request

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