Russell Connally
Baltimore, MD 21244
i9zjyn@r.postjobfree.com
Professional Objective
To obtain a challenging and fast-paced position in a hospitality support capacity
Highlights of Qualifications
• Accomplished in the organization/facilitation of team projects
• Multi-faceted, ambitious, and loyal self-starter
• Honest, hard-working leader with a strong affinity for the betterment of others
• Efficient and effective in both training and communication
Work Experience
08/11-Present Radisson Plaza Lord Baltimore Baltimore, MD
Director of Housekeeping
• Oversee staff of 40+ employees ensuring proper staffing levels, employee training and development
• Institute special projects to attack needed areas of cleanliness in public space and guestrooms
• Perform employee reviews and regularly hold departmental meetings
• Perform budgetary functions as they pertain to the rooms division
08/10-08/11 Radisson Plaza Lord Baltimore Baltimore, MD
Front Office Manager/Director of Security
• Oversee staff of 20+ employees ensuring the safety, security, and service of all staff members
• Performed HR functions (hire, fire, review, coach, counsel, train and develop) for Front Office, PBX (operator), Bell, Security, and Plaza Club Lounge employees
• Instituted effective guest service programs to ensure high level service scores
• Monitored guest service issues to ensure prompt and satisfactory resolution
11/09-08/10 Homewood Suites Washington DC Washington, DC
Front Office Manager
• Oversaw a staff of 15+ in Front Office, Bell and Valet
• Performed HR functions (hire, fire, coach, counsel, train and develop)
• Monitored guest service scores, creating and develops problem resolution programs to combat issues
• Monitored A/R accounts ensuring prompt payment and satisfactory aging within corporate guidelines
11/08-11/09 Crestline Hotels & Resorts Fairfax, VA
Management Trainee
• Acquired experience in housekeeping, front office, sales and A&G
• Recommended and assigned for task force managerial assistance to properties requiring aid while residing on property: The Homewood Suites DC & The Westin Towne Centre Virginia Beach
• Aided current managers in implementing strategies and procedures to ensure consistent and effective guest service and/or operational effectiveness
10/06-11/08 Providence Downtown Courtyard by Marriott
Front Office Supervisor Providence, RI
• Operated a 216 room hotel as manager on duty, overseeing all departments
• Performed Accounts Receivable functions, generating invoices, posting to the contra asset accounts and monitoring the ageing of past due accounts
• Finalized and organized guest room blocks, creating master accounts and organizing charge routing functions
• Promoted from a guest service agent to a supervisor within ten months of initial employment
• Planned and initiated various solutions to combat the occurrence of poor guest experiences during the hotel’s full renovations
Education
Johnson & Wales University Providence, RI
Bachelor of Science in Hotel Management Degree, 11/08
Associate of Science in Hotel Management Degree, 01/08
Concentration: Resort Management Degree, 05/08
Deans List, G.P.A 3.5
DCT Culinary School Vitznau, Switzerland
Culinary Coursework 09/03 – 04/04
Certifications
• TIPS certification 10/07 • Service Coach certification 04/08
• Bar/Beverage certification 10/05
Other Skills
• MS Word/Excel/PowerPoint • Opera
• Fosse
• MARSHA
• Xeta • SalesPro
• Marriott Global Source
• Knowledgeable in German & French & Dutch
References and Career Portfolio Available Upon Request