Customer Service Sales

VALERIE ASHTON

Plano, TX ***** • i1512j@r.postjobfree.com • 214-***-****

Highly self motivated, poised professional eager to contribute customer service expertise toward actively supporting a progressive organization in achieving business goals as a key team member

- Excellent customer service and telephone skills. (Over 20 years experience)

- Strong verbal, written and interpersonal communication skills

- Positive and energetic disposition

- Computer proficiency in Microsoft Office applications

- Exceptional organizational abilities

- Ability and willingness to multitask

- Sense of urgency with attention to detail

PROFESSIONAL EXPERIENCE

SUNFLOWER GROUP (Part-time Contract work) March 2011-Present

Event Personnel

• Represent National Brands face-to-face with consumers

• Actively engage customers with a friendly smile and with fun new product samples.

• Deliver unmatched event quality and promotion performance excellence

M2 SERVICES CORPORATION August 2010-April 2011

Human Resources/Administrative Assistant

• Processing and updating personnel files for the corporate office

• Administered insurance: (Medical, dental, vision )

• Managed employee onboarding: (E-Verify, 401(k) setup)

• Creating and editing PowerPoint presentations

• Preparation for marketing meetings

• Binding and editing marketing materials

• Coordinating travel schedules

• Answering telephone calls

• Schedule appointments and update calendar through Outlook

• Maintaining communications (e-mail, written, phone and fax)

• Check and update social media accounts (i.e., Facebook and LinkedIn)

• Maintained board meeting minutes

• Tracked and audited expense and time reports for sales

• Monitored Corporate online presence and assisted with sales opportunity identification

• Greet Clients, Mail/FedEx, filing, Typing, scanning, coping

• Administered relationship with IT outsourcing provider

• Notary Public

REGUS, Allen, TX February 2009-August 2010

Receptionist/Director of First Impressions/Client Services

• Greet and assist clients in finding the right executive space for their needs

• Provide award winning customer service and issue resolution

• Coordinate calendars, book meeting rooms and offices for clients

• Travel arrangements, coordinating events, production or marketing materials

• Managed inbound customer communication for 40 different clients

• Maintaining communications (e-mail, written, phone and fax)

• Notary Public

WATTERS CREEK MANAGEMENT (Part time position) March 2009- February 2010

Concierge/Customer Service/Receptionist

• Gift Card issuance

• Answered phones

• Assisted Retail Tenants with facilities services and marketing promotions

• Administrative duties as needed

• Assisted in planning and execution of marketing events

• Notary Public

ROBB & STUCKY FURNITURE & DESIGN, Plano, TX 2005 to 2007

Sales Associate

• Achieved or exceeded sales goals and built customer relations

• Offered In-home interior design consultations and follow up after delivery

• Dramatically enhanced customer-satisfaction ratings by expediting all claims

and ensuring a high degree of order accuracy

TALLGRASS FLORAL & GIFTS, WICHITA, KS 1983 to 2003

President/Owner/Operator

Multiple Successful Entrepreneurial Endeavors: A Cottage of Flowers, Basketful,

and Absolutely Nuts. Wichita, KS

• Responsible for all management of the business

• Managed inbound customer communication for telesales and walk-ins

• Managed Customer service and provided 20 years of excellent Customer Service

• Project management

• Marketing, and sales growth, i.e. direct mail, radio, television and trade shows.

• Responsible for staffing, progress and salary reviews, terminations

• Bookkeeping : Receivables and Payables(QuickBooks)

• Managed Inventory control

• Purchasing hard goods/perishable goods

• Merchandising

• Training of all employees

• Managed delivery service

EDUCATION AND TRAINING

Graduate of Derby High School, Derby, Ks

Stuppy Floral Design and Real Estate Classes

Numerous Sales and marketing classes

Volunteer for Meal on Wheels and Allen, Texas Philharmonic Choir.

REFERENCES ON REQUEST

Contact this candidate