Customer Service Loss Prevention
Resume:
Danica Paige
Montgomery, AL **116
hs8mwt@r.postjobfree.com
Objective: Seeking a position in that allows me to utilize my experience and education in return fortotal commitment and consistent top performance
Experience:
Customer service
Ability to multi-task
Handling customer daily concerns
Provide professional customer service
Maintaining a organized environment
Ability to utilize basic office equipment
Ability to perform proficient mathematical functions
Highly skilled in Explorer, Outlook, Access, and Excel
Excellent interpersonal, written, and oral communication skills
Front Desk
Ability to receive and respond to Help Desk calls
Ability to provide technical problem identification and resolution
Ability to and escalate problems to the appropriate level of support
Ability to greet and direct all visitors, clients, job candidates, and customers
Ability to ensure the completion of paperwork, sign-in, and security procedures
Ability to manage incoming phone calls using multi-line phone systems
Loss Prevention
Patrolled the store and stood at assigned locations
Detected and deterred individuals involved in deceitful or illegal activities
Monitored closed circuit television systems
Ensured programs to prevent and detect internal theft are followed
Assisted store with investigations
Reviewed loss prevention exception reports
Computer Skills:
MS Word MS Publisher Email functions
MS Excel MS PowerPoint 85 WPM
Education:
Jefferson Davis High School Diploma 2008
Work History:
ER Solutions CSR Montgomery, AL 05/2011- 08/2012
NCO Groups Help desk coordinator Montgomery, AL 04/2009- 04/2011
US security Loss prevention Montgomery, AL 01/2007-01/2009
Volunteer Work:
MAMHA Mental Health helper Montgomery, AL 05/2007 - 06/2012
Acorn Distributor Detroit, MI 06/2005- 09/2005
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