Customer Service Representative
Resume:
Dionna Morrison
Chicago,IL *****
hiwekz@r.postjobfree.com
Lead Team Leader/Retail Merchandiser
Premium Retail Services - Chicago, IL
June 2010 to March 2011
Led and Develop 13 retail Merchandisers in 10 week CCR Project (Customer Centric Retailing)New Store Remodels for Walgreen's.Ensures objectives are exceeded within goal hours.Builds and Maintains A Rapport with Store Management, ensures all Project and Payroll Data in enter on time.
Territory Manager
Prism Retail Services - Itasca, IL
August 2003 to September 2009
Service up to nine Jewel Osco Store Accounts implementing and resetting planograms, IRC's point of sale materials, category updates, new item introductions, new store and major remodel setups, processing returns, collecting data. Led and develop 5 to 10 Retail Merchandisers.
Customer Service Representative
Telemarket USA - Oak Brook, IL
October 2002 to July 2003
Answered inbound calls in support of customer needs.activate new credit cards, sold credit card Insurance to Customers.Answered an average of 150 calls in a day through the call center queue.
Customer Service Representative
Sears Customer Care Network - Melrose Park, IL
June 2001 to April 2002
Contact Sears customers to offer repair agreements on products purchased from sears.informed customers on features and benefits of services, performed duties in the retention department retaining customers who wanted to cancel their accounts..
Cregier High School .Chicago,IL
* Increased traffic, Brand exposure, and sales through use of innovative merchandising techniques
*Ensured that objective were accomplished ahead of goal hours and below cost.
*Strong back round in customer service, sales.merchandising and staff development.
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