JAMES "JAY" LEWIS, JR.
**** ** ***** ****** **. Louis, Missouri 63110
618-***-**** ftcjso@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Experienced professional with a demonstrated record of providing effective
human resources training recruiting and consultation services to increase
employee performance, exceeding sales objectives within industries and
delivering quality customer service. Applies innovative teaching methods
and curriculum development principles to train staff in diverse subjects
such as customer service and conflict resolution. Uses expertise in
software training programs to assist program audiences in overcoming
minimal computer skills and readily accessing training information.
Proficient in use of Microsoft Office Suite and PC and Macintosh Operating
Systems. Demonstrates strong communication and interpersonal skills to
effectively interact with customers promote and sell products and services
and ensure customer satisfaction.
PROFESSIONAL EXPERIENCE
1 to 1 Tutor, Detroit, MI
Education Consultant
2011-Present
Provided sound recruiting practices to help students improve their
math scores by working with school administrators parents and students
to allow student to tutor throughout school year.
Scheduled delivered and retrieved computer hardware
for students participating in the supplemental education services.
Staffed educational fairs where various vendors
presented information for student's choice.
Worked with team members to ensure quality customer
service was being rendered to all students and their families.
Partnered with school personnel to provide best options
for students to leverage learning resources available to them.
Everest College, Earth City, MO 2008-2011
Regional High School Director of Admissions Representative
. Provided motivating presentations to high school classrooms
throughout a defined recruiting territory that will generate quality
high school leads from 40 schools in the metropolitan St. Louis, MO
area while adhering to all state and federal guidelines and meeting
accreditation requirements. Advise potential students on admission
requirements, program availability, and related issues. Establish and
administer programs for targeting and recruitment of defined groups of
students, and visit schools to make presentations to groups and
individuals.
. Develop associated student recruitment programs and marketing
materials. Evaluate and resolve student inquiries, issues, and
problems, and ensure appropriate action is taken to the satisfaction
of the student, Company, and/or regulatory agencies in compliance with
policy, procedure and legal requirements. Provides basic information
on available programs and eligibility requirements; reviews
applications and related documentation for compliance, provides
assistance to high school students in completion of admissions
applications. Develop and deliver enthusiastic, educational
presentations to high school classes within assigned market.
. Developed a professional rapport with high school students, faculty
and staff. Provide Institution related information to high school
students, faculty and staff. Attend college/career fairs and any
other high school sponsored events.
. Organized Institution Open House events for high school students.
Develop a high school visitation plan that will offer consistent
customer service to high school faculty, staff and students. Meet or
exceed goals established by the Regional Director of Admissions,
Regional DOA HS or RVPA - HS. Keep all required reports current and
accurate.
JEWELL WILLIAMS LEWIS and ASSOCIATES, St. Louis, Missouri 1998-2008
Corporate Trainer
. Provided successful comprehensive training and skill improvement by
conducting quality keynotes, seminars and trainings for educational,
public and private companies. Developed and delivered programs on
various topics, including customer service, employee supervision, and
stress management, dealing with conflict and confrontation,
organizational management and training the trainer. Partnered with
company personnel to ensure highest level of success in effectively
developing employees through motivational speaking. Handled all
necessary logistics for seminars, including making travel
arrangements, coordinating hotels and car rentals, setting up
microphones and amplifiers and providing training materials and
learning resources.
JAMES "JAY" LEWIS, JR.
Page 2
Allied Medical College/High Tech Institute, St. Louis, Missouri
2005-2007
District Educational Sales Field Admissions Manager
. Travel within territory establishing relationships with administrators
in order to schedule and deliver high school presentations daily.
Generate 5000 plus leads from territory, sort and schedule interviews
from these leads and enroll students in medical, technical and
criminal justice programs. Conduct in-home interviews establishing
relationships with parents and students to determine eligibility for
enrollment. Monitor student progress bi-weekly which leads to repeat
business and a high number of referrals from enrolled students.
Increased enrollment production by 70% in five months Developed team
of 15 Representatives for MO, IL, IA and KS Outstanding Field
Admissions Representative Highest enrollments (Rookie of the year)
accreditation
NCS PEARSON, Fairfax, Virginia
2002-2003
Human Resources Staffing Specialist
. Responsible for assessing, hiring and orientation of Federal Security
personnel as a contractor to the Transportation Security
Administration(TSA) Selected for the National Orientation Team,
responsible for orientating new TSA employees. As a Team member,
conducted orientations and processed approximately 300-400 new
employees per week. Recruited screened and ranked candidates for
airport passenger and baggage security screener positions nationwide
including the St. Thomas United States Virgin Islands Negotiated
salaries and made formal offers for employment Documented interviews
for Equal Opportunity Employment(EEO) and office of Personnel
Management purposes Provided accurate and timely procedures to all
levels of management
AMERICAN MANAGEMENT SYSTEMS, Fairfax, Virginia 1998-1999
Human Resources Training Consultant
. Coordinated and developed ADVANTAGE software systems for 14,000 State
of Missouri employees, including developing policies and procedures,
contributing to modules and partnering with managers of various state
agencies and departments to achieve training goals.
Ritz Carlton Hotels, St. Louis,
Missouri
1996-1999
Sales Manager/Customer Service Director
. Managed 50 employees, including scheduling, resolving issues and
training to increase levels of customer service and to enhance ability
to diffuse tense situations. Develop and effective communication and
information system with the hotel team to disseminate details of
upcoming group, meeting events and special events in the primary
marketing area. Exhibits a positive and involved team attitude to all
hotel departments and maintains open communication with all co-workers
for the best overall performance of the airline. Develop and
effective communication and information system with the hotel team to
disseminate details of upcoming group, meeting events and special
events in the primary marketing area. Served as ambassador for
company and accommodated international passengers from arrival to
departure. Processed guest from check-in through departure.
Presented Staff Trainings on hotel credo and developed various
programs geared toward achieving the highest level of customer
service. Worked closely with hotel management to promote a unified
team environment. Developed a training program to ensure knowledge for
immigrant staff members to gain the hotel nomenclature rapidly.
UNION PACIFIC RAILROAD COMPANY, St. Louis, Missouri 1992-1997
Human Resources Manager
.
Coordinated and resolved issues between internal personnel,
shippers and end-users, maintaining highest fleet sales and
ensuring customer satisfaction for three multimillion dollar clients in
western region. . Developed and implemented programs,
policies and procedures for recruitment and job placement, decreasing
profit loss margin by 40% by reducing employee turnover. Managed all Human
Resources-related tasks for 900 employees, provided training on changes in
policies and procedures and served as liaison between consultants,
management and union members. . Consulted with management at
Omaha NE and Washington, D.C. headquarters, fielding grievances and
ensuring high levels of employee satisfaction, and partnered with Black
Employee Network to ensure representation of minorities during development
of policies and procedures.
Utilized Windows NT, WordPerfect and Rail net computer hardware /
software systems to support accurate and timely movements of all rail
equipment and ensured proper input of all hazardous material information
within U.S. DOT.
EDUCATION
B.S., Business Marketing, University of Illinois at Urbana, Urbana,
Illinois 1990