Manager Project

Craig S. Zaplatynsky *** Magnolia Drive • Algonquin, IL 60102 • 847-***-****

fmaf3u@r.postjobfree.com

Summary:

Accomplished Professional is seeking the opportunity to place your company at the top of your

industry. Knowledgeable problem-solver with extensive experience in organizational and operational

performance improvement, change management, design engineering, team building, strategic planning,

program and project management, and continuous improvement methodologies.

Areas of Expertise:* Knowledgeable with ISO Quality Management System

* Proficient with SEI CMMI methodologies

* Adept in Digital Six Sigma methodologies

* Analytical problem solver

* Expert in the use of Microsoft Excel, Word, PowerPoint, and Outlook software tools

* Highly skilled in the use of MS Project, PB Views, Solid Edge CAD, Minitab, and Primavera software

tools

Experience:

Quality manager 09/2010 to present

Midtronics, Inc. Transportation Division

* Creation and implementation of continuous improvement strategy & quality systems

* Creation and delivery of continuous improvement training and accompanying material

* Facilitate implementation of organizational competency improvement programs

* Coach department managers in the areas of problem solving, project management, and defining

metrics to facilitate meeting their objectives and goals

Management Consultant 11/2008 to 09/2010

Independent Continuous Improvement & Quality Management Consultant

* Creation and implementation of continuous improvement & quality systems

* Facilitate implementation of Malcolm Baldrige Performance Excellence criteria

Senior Quality Consultant 10/2006 to 11/2008

Motorola, Inc., Mobile Devices

Manage product quality of the Mobile Devices Smartphone portfolio, which include product

reliability, product ship requirements, and post-release product quality. Train engineering,

marketing, business operations, and program management on quality process initiatives & reliability

standards.

* Reduced resolution cycle time of major quality issues by over 10%, to 90 days or less, saving over

$600K annually in warranty costs.

Quality Manager, Radio & Accessory Products Solutions 09/2005 to 10/2006

Motorola, Inc., Government & Enterprise Mobility Solutions

Led the Accessory & Energy Products engineering teams to establish appropriate quality goals,

achieve those goals, and meet stringent ship criteria. Created and supervised the implementation of

new processes and capability improvements of the reliability lab.

* Implemented scheduled maintenance, eliminating catastrophic failures and reducing laboratory

equipment down time by four weeks each quarter, saving $400K annually

Quality Program Manager 03/2000 to 09/2005

Motorola, Inc., Commercial, Government, and Industrial Solutions Sector

Managed the direction of a cross-functional Performance Management team, which led to winning the

2002 Malcolm Baldrige National Quality Award. Developed an automated Web based tool, which tracks

critical business indicators, and championed the corporate digital dashboard initiative. Developed

and institutionalized several process and reliability improvement programs across engineering design

centers worldwide.

* Developed and managed system level software quality goals leading to the first communications

project in 10 years to have a zero defect product release

* Reduced product test time 75% while increasing the robustness of product hardware, with improved

reliability test process, saving $2M annually

Program Manager & Engineering Contingency Planner 10/1997 to 03/2000

Motorola, Inc., Commercial, Government, and Industrial Solutions Sector

Managed the Y2K efforts of the public safety & commercial radio products business covering product

assessments, data management, contingency planning, customer issue resolution procedures, tactical

response planning, training plan development, training presentation, and coordination of the Y2K

engineering task team.

* Provided invaluable Y2K product support for the Motorola Asia Pacific Group that helped secure the

sale of the Shanghai Pudong International Airport communication system

* Developed and delivered tactical response training to over 200 development engineers, support

personnel, and their respective managers.

Project Manager 06/1995 to 10/1997

Motorola Inc., Land Mobile Products Sector, Private Radio Network Engineering

Managed the Network Manager customer technical support team while facilitating multiple process

improvement projects.

* Developed and deployed improved issue resolution process, reducing resolution cycle time by 15%

* Managed and coached four indirect reports of the customer technical support team

Staff Designer 06/1992 to 06/1995

Motorola Inc., Land Mobile Products Sector, Private Radio Network Engineering

Managed the system integration and system test of two major communication product releases.

* Facilitated the Intergroup Coordination team for the SEI 3 software process initiative

* Co-developed the Motorola University course, “The Creative Manager”

* Successfully managed the system release teams of two major communication products

Senior Product Designer 03/1985 to 06/1992

Motorola Inc., Communications Sector, Point-to-Point Systems & Trunked Systems Group

Mechanical design engineer, providing mechanical support and design expertise for a variety of

cellular telephone products, microwave communication systems, and two-way radio communications

equipment.

* Designed a wide array of mechanical components in a variety of materials; sheet metal, die cast,

blow molded, and injection molded plastic parts

* Developed marketing material for entry level communications system, StartSite

Product Designer 11/1982 to 03/1985

Motorola Inc., Automotive and Industrial Electronics Group

Design and development of injection molded plastic parts & light transmission systems for electronic

automotive instruments.

* Designed electronic dashboard modules for a variety of Chrysler projects

* Designed several light transmission systems for the efficient backlighting of LCD dashboard

display modules

Honors & Awards:

* Three US Design Patents - #D358106, #D357461, and #D337754

* ID Magazine's Annual Design Review, Designers' Choice/Best of Concepts Award

* Japan Design Foundation, 3rd International Design Competition, Osaka - Grand Prize

Publications:

* “Co-Extrusion Blow Molding Process and Blow Molded Cabinet”, Motorola Technical Developments

* Co-designer of the Motorola University training course, “The Creative Manager”

Education

:

* Master’s Certificate, Information Technology Project Management 08/2001

George Washington University, School of Business and Public Management

* Bachelor of Science Degree, Product Design 05/1997

Institute of Design, Illinois Institute of Technology

Craig S. Zaplatynsky 920 Magnolia Drive • Algonquin, IL 60102 • 847-***-****

fmaf3u@r.postjobfree.com

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