Customer Service Representative/Administrative Assistant

Stephanie Chiaravalloti

P.O. Box *** Southbridge, MA 01550 774-***-**** e7g25u@r.postjobfree.com

Objective

To obtain a position with a well established company where I can utilize my administrative and customer service skills to grow, learn, advance and become a company asset.

Experience

On-Site National, Southbridge, NY 03/11-09/11Dispatcher/Customer Service Rep Responsible for taking in-coming phone calls from disabled automotive drivers and resolving Issue over the phone. If not able to resolve over the phone, dispatched appropriate tow truck or Service vehicle to assist in situation. Provided quotes to customers and provided constant follow up On status of dispatched vehicle.Positive Promotions, Haupauge, NY 02/09 – 9/10Customer Service / Distributor Sales Responsible for taking calls regarding entire product line of promotional products§ Provide price quotes, freight quotes, worked on bids. Received and posted payment transactions§ Handled customer complaints to their successful resolution with positive results§ Worked solely with an elite group of distributors who in turn sold our products to general public

Aarco Products, Yaphank, NY 11/07-2/09

Customer Service / Distributor Sales§ Provided distributors with customer services such as product descriptions, quotes, sales catalogs, invoices and tracking.§ Product line is diverse and includes over 1000 products including crowd control devices, cabinets and chalk boards§ Fast paced day to day environment requires patience and considerable use of computer.

Deer Park Stair & Millwork Company, Blue Point, NY 10/06-9/07

Dispatcher / Administrator§ Independently ran the shipping department which included scheduling and mapping routes for daily deliveries.§ Provided extensive customer service by reviewing and tracking orders and deliveries.§ Created all invoicing and was responsible for receiving payments and posting to proper account

Trugreen Chem Lawn, Yaphank, NY 4/06-10/06

Accounts Receivable clerk / Customer Service§ Calling existing accounts for collection of outstanding balances as well as answering customer inquires § Generated collection letters as well as reports to check status of accounts§ Acted as temporary trainer for new hires when in transition of hiring a new supervisor§ Ranked one of top collectors for my ability to deal with frustrated customers and yet still receive payments 8/05 –1/06 Century 21 Princeton Properties, Holbrook, NYSecretary / Receptionist Main duties included heavy phones, assisting realtors with appointment schedules, coordination between homeowners and realtors. Responsible for all office correspondence. 9/98 - 3/03Harry G. Hey & Sons Inc, Warminster, PAAdministrative assistant / Office manager Responsible for day to day management of sales office including all administrative work from correspondence to invoicing and job costing Dealt with customers, coordinating deliveries and scheduling with project managers and vendors. 1/96 - 3/98E. Robinson Group, Inc, Somerville, NJOffice Manager / Administrative Assistant Managed sales office which included collections and light bookkeeping. 3/85 - 11/90Vision Service Plan, Parsippany, NJAdministrative Assistant / Supervisor Responsible for all administrative work for the Executive Vice President.

Education Fairleigh Dickinson University, New Jersey, Business Administration, 1982 Katherine Gibbs School, Rhode Island ,Secretarial Program, Graduated honors, 1980 Johnson & Wales College, Rhode Island, Fashion Merchandising 1978-1979