Telephone Operator

Beverly J. Flores

** ********** ****

Pomona, CA 91766

909-***-****

dt8qp3@r.postjobfree.com

I am looking for a position within a company that promotes teamwork and will challenge me. I am self-motivated, efficient, have the ability to prioritize duties, multitask and work well under deadlines. I have extensive experience in customer service, data entry and ability to organize and set up office filing systems.

Secretary/Bookkeeper T.M. Whaling Cabinets, Inc. February 2009 to February 2010

Contact: Tom Whaling, Owner 562-***-****

• Customer Service/Answer Phones

• QuickBooks / Bookkeeping

• Create customer proposals / contracts

• Set up new customer files/File

• Order supplies and material from vendors

• Receive and process invoices

• Payroll

• Schedule customer appointments

• Run errands (Bank, Blue Prints, Pick up orders)

Secretary/Receptionist The Holistic Wellness Center November 2008 to April 2009

Contact: Dr. Lisa Stowell, Owner 714-***-****

• Customer Service/Answer Phones

• Assist patients with signing in

• Set up new patient files/File

• Verify patients insurance and eligibility

• Receive and process patient payments

• Schedule patient appointments

Beverly J. Flores

Assessment Tech Orange County Assessor’s Office May 1999 to February 2008

Contact: Lucy Flores, Manager 714-***-****

• Customer Service

• Assisted general public with tax forms (Marine & Vessel/Business/Tax Exempt Organizations)

• Set up new accounts

• Confirmation of business license details (Field Representative)

• Verified and reviewed details of tax forms received

• Data Entry of information received into County computer system

• Prepared monthly reports for management

• Process incoming/outgoing mail

• File

• Special projects and reports

Supervisor Ansafone Communications August 1994 to December 1999

Contact: Joe Harmat, Owner 714-***-****

• Supervise Department (8-20 persons)

• Telephone Dispatch

• Accounts Payable

• Set up new accounts

• Customer Service

• Telephone Operator

• Updating daily logs and management reports

• Special projects

Computer Experience & Special Skills

MS Word Clerical Organization

MS Excel Data Entry

MS Outlook E-mail Extensive Customer Service

10 Key Internet

*References by Request

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