Customer Service Sales
Resume:
Amber Lynn Giovanniello
**** ****** ******** *., **********, AL 35205
agiovanniello31@gmail
Qualifications
Energetic, hard working, creative, reliable, compassionate, great with people
Great communication and negotiating skills, quick thinker and problem solver
Focused under pressure, can handle many tasks efficiently in order to meet deadlines
Team player, highly adaptable, good organization skills, high comprehension
Ability to focus on many details at once, learn quickly, rise to a challenge
Employment
Black Tie Publishing / inBham.com- Birmingham, AL
Advertising Representative-Sales 2010-Present
Owner- Dan- Little: 205-***-****
Excel spreadsheet, Windows, Round Cube Email, Invoicing:
Contacting high-end local business owners to schedule meetings to discuss product. Presenting the product to the client with personal in-depth knowledge as well as printed guides outlining everything offered to the client in each package. Researching businesses prior to contact in order to understand which package will be the most beneficial to them. Once client is secured, following up regularly in order to ensure we keep current all events, sales, specials and products on our hour-by-hour calendar. Keeping good customer service through high volume of calls and face-to-face interactions. Properly invoicing and ensuring customer satisfaction.
Sirote & Permutt, PC - Birmingham, AL
Foreclosure Specialist/Customer service 2006-2008
Supervisor- Melissa Childers: 205-***-****
Mortgage Serv, Vendorscape, LPS/Fiserv, Lenstar, Bankruptcy, DOD, Outlook, Word, Windows- Clients included GMAC, Homecomings, Litton, Chase, CitiMortgage, and CitiFinancial/ Fannie Mae, Freddie Mac, HUD, VA,, Prime & Sub Prime Loans:
Managed two phone lines and was the debtor’s first contact once in foreclosure. Applied excellent customer service for clients as well as debtors. Provided the best information and response according to each case or client. Was able to manage a high volume of calls and responsibilities efficiently. Manually calculated and quoted accurate reinstatement and payoff figures to debtors and clients, personally meeting debtors to receive funds for processing. Managed six websites throughout the day, met client deadlines, completed timed tasks, responded to all client emails and requests and maintained a 100% score with all clients. Read and reviewed mortgages to prepare publications, checked bankruptcy, title, and military status. Prepared notifications and letters to debtors specific to the requirements and guidelines of the mortgage.
Vengroff, Williams & Associates - Sarasota, FL 2005-2006
Collection Specialist- Retail - Auto Loan Repossession
Supervisor- Alice Ludwig: 941- 363-5200
Mocha soft AS400, Argali, Lexis Nexus, Coles, Microsoft Word/ Works/ Excel, Outlook, and Windows applications:
Understanding and following the Fair Debt Practices act guidelines while managing numerous accounts with a high volume of calls to each account. Noted each account accurately with details of steps taken and conversations. Utilized all skip tracing websites, credit reports, military status, and bankruptcy conditions to gain accurate information in order to locate and communicate with debtor. Mailed demand letters with specific language according to FDCPA guidelines and regulations. Priority was to secure payment, or set up monthly payments from debtor through good communication and negotiation.
References
Bryce Roberts-
Cell: 205-***-****
Landlord
Known for 4 years
Melissa Childers-
Cell: 205-***-****
Former Supervisor
Known for three years
Nicole Richardson-
Cell: 205-261-139
Former Supervisor
Known for three years
Contact this candidate