Sales Customer Service

MARKETING AND SALES MANAGER

Highly talented, versatile, and accomplished professional, equipped with progressive years of marketing, sales, and business development experience. Possess solid reputation in developing and implementing strategic marketing and sales plans, along with applying consultative marketing techniques to achieve solid business results. Exemplify remarkable ability in identifying and addressing needs of people of diverse cultures and organizational background through complex innovative solutions. Display proven effectiveness to multitask in a fiercely competitive, fast-paced, and stressful situation.

Extensively traveled and knowledgeable of various social, political, and geographical fronts; highly capable of consulting with new prospects and customers to create immediate comfort level

Recognized at every step of career for demonstrating positive attitude and admirable work ethic as well as maintaining the highest professional standards

Adept at communicating business principles to all levels of personnel to facilitate change and initiate turnaround

Able to identify market opportunities, establish rapport with clients, and negotiate sales terms

Expert in cultivating and maintaining relationships with Fortune 500 companies

Armed with outstanding record of analyzing complex situations, identifying needs, initiating people-oriented and cost-effective solutions, and improving overall customer satisfaction

FUNCTIONAL STRENGTHS

Competitive Market Research and Analysis Sales Action Plans and Forecasting

Business Management and Operations Extensive Product Knowledge

Consultative and Solutions Selling Budget Control and Implementation

Unique Prospecting and Closing Techniques Events/Campaigns Planning

Problem Resolution and Decision Making Customer Service and Relations

Customer Needs Assessment Presentation and Public Speaking

Technical Skills: Paragon MLS, RealFast Forms, Microsoft Office Outlook

CAREER OVERVIEW

MARKETING CAMPAIGNS AND PROMOTIONS

Organized and participated in on- and off-site marketing events, effective print and radio advertising campaigns, phone marketing, as well as persistent and timely follow-up that significantly improved community awareness

Developed and utilized various marketing themes and programs to attract buyers and sellers

SALES AND REVENUE OPTIMIZATION

Made major contributions in increasing new resident applications by 25% through the creation of preferred employers programs with local firms and referral reward programs for residents and others

Successfully increased property occupancy from 30% to 98% using fresh, creative marketing and sales programs, captivating personality, and closing skills in a record 18 months

Managed and coordinated amenity community sales, including new construction and re-sales of condominiums, single-family dwellings, and marina boat slips

Earned distinction as the sole salesperson with an annual sales volume of $450,000 to $850,000 as well as bankable networking techniques for working all departments within client companies

CUSTOMER AND INTERPERSONAL RELATIONS

Secured an open line of communication with current residents and families for satisfaction and referrals

Responded to client needs for upscale, extraordinary promotional programs and gifts not addressed by larger agencies

Identified customer’s needs using refined listening/probing skills thus functioning as clients program and event ambassador extraordinaire for unique and creative designs

BUSINESS ADMINISTRATION

Rendered efficient service in consistently identifying new pools of potential residents and influencers

Gained recognition as a creative gift designer in specialty advertising for Fortune 500 to mid-sized companies, as well as for professional associations

Utilized creative and sharp techniques in defusing the “gate keepers” to reach target buyers, including doctors, pharmacists, and nurses

LEADERSHIP AND DEVELOPMENT

Provided hands-on direction in implementing and training staff on sales and marketing strategies for nine multifamily communities to increase occupancy and resident retention

Facilitated training and supervised employees, including sales assistants and bookkeepers in all features of promotional advertising, from market research to customer relations

Displayed unsurpassed dedication to service and was chosen among peers to render keen oversight to territories, including major teaching institutions and hospitals, such as UNC, Duke, Emory, and GradyHospital teaching institutions

CAREER PATH

SHADS LANDING, SENIOR RETIREMENT COMMUNITY Charlotte, NC

Community Sales Leader 2009 Present

DRUCKER & FALK, LLC Charlotte, NC

Marketing Manager: Property Management 2009

PIRATE’S COVE REALTY Manteo, NC

Broker 2006 2008

JAZMINES, INC. Raleigh, NC

President and Sales and Marketing Director 1988 2005

STUART & KEY PHARMACEUTICALS NC and GA

Hospital Sales Representative 1980 1986

EDUCATION AND OTHER CREDENTIALS

Bachelor of Science in Dental Hygiene

THE UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL Chapel Hill, NC

Continuing Education, MARKETING & SALES INSTITUTE, INC.

North Carolina Licensed Real Estate Broker NC License No. 237362

AFFILIATIONS AND ACTIVITIES

Charlotte Chamber of Commerce The Mint Museum of Art

North Carolina Association of Realtors The Bechtler Museum of Art

Wine Divas of Charlotte The Levine Museum of the South

St. Peter’s Catholic Church Daniel Stowe Botanical Gardens

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