Nakita N. Young
Pomona, CA *****
Email: dfjp0n@r.postjobfree.com
Cell: 323-***-****
WORK EXPERIENCE:
**/**** – current (Part-time) Los Angeles County Pomona, CA
In-Home Service Provider
Essential Duties:
- Assist with walking and light exercise
- Plan and prepare meals, followed by clean-up
- Monitor food expiration dates, make future meals
- Make beds and change linens, as needed
- Light housekeeping to include dusting and vacuuming
- Assist with bathing, dressing and grooming
- Laundry and ironing
04-2007 – 02/ 2009 Skywest Airlines LAX Airport, CA
Customer Service Agent
Essential Duties:
-Greet and assist all customers in a prompt, friendly and courteous manner
-Provide check-in assistance, ticketing, sales, reservations, re-booking of itineraries, and boarding passes for passengers
-Checking and acceptance of passenger luggage
-Boarding flights and escorting passengers to aircraft as needed, including the pushing of wheelchairs
-Comply with all safety procedures and station policies
-Provide accurate gate information, flight arrival and departure information, as well as answer general inquires
-Assist special needs passengers, resolve customer complaints and other duties as delegated
-Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight -acceptance guidelines
-Communicate clearly and accurately with customers as well as ground and aircraft personnel
-Miscellaneous duties as assigned by Manager and Supervisor
06/2004- 04/2007 Ganesha Hills Day Care Pomona, Ca
Office Manager
Primary Responsibilities:
- Provide administrative and clerical assistance to director
- Answer incoming calls on multi-line system
- Keep records and files using the computer and logbooks (filing alpha and numeric)
- Prepare written and typed documents for the director
- Gather materials for State and Local Eligibility
- Receive and route incoming and outgoing mail, messages, and faxes etc...
- Address client inquiries in a timely and appropriate manner
- Receive and transfer payments into the bank account
-Assist with managing Daycare that consists of 13 children ages six months to thirteen.
- Deliver individualized instruction in all areas of the curriculum.
- Assist with creating and implementing trips.
- Participate in parent-teacher conferences,
- Order and track supplies, and keep a tidy room.
1/2004 - 04/2004 Pomona Family Medical Center Pomona,CA
Medical Assistant Intern (Internship)
Primary Responsibilities:
- Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and record information on patients' charts.
- Clean and sterilize instruments.
-Inventory and order medical supplies and materials.
- Give injections or treatments, and perform routine laboratory tests.
- Schedule appointments, receive money for bills, keep x ray and other medical records, perform secretarial tasks, and complete insurance forms.
- Key data into computer to maintain office and patient records.
- Keep billing records, enter financial transactions into bookkeeping ledgers, and compute and mail monthly statements to patients.
10/2003 - 1/2004 Computer Education Institute Pomona, CA
Placement Administrative Human Resources Assistant (Federal Work Program)
Primary Responsibilities:
-Assist graduating students in their search for employment.
- Assist the Placement Director with the pre externship meeting of all students.
- Place initial and follow up calls to employers regarding externship placements.
- Generate form letters along with student resumes for employment opportunities.
- Ensure student documents are complete prior to externship placement.
- Document and update employer requests into the system. Follow up employer requests for new students.
- Prepare letters and documents as needed for Placement Director's weekly site visits.
- Prepare student files and complete necessary forms for weekly group exit appointments. Assist Director with exit appointments.
- Maintain the schedule of placement appointments for the department.
- Generate placement reports as needed
12/2001 – 06/2003 Sav-On Pharmacies Pomona, CA
Customer Service Cashier
Primary Responsibilities:
-Customer service,
-Cash handling,
-Merchandising activities,
-Light maintenance
-Control the flow of supplies in and out of stockrooms
-Keep track of the number of items in storage and reorder items that are in short supply.
-Unpack the boxes,
-Inspect the items
-Return unsatisfactory or damaged goods to the wholesaler or distributor
-Issue cash refunds and/or credit slips to customers or cash checks
-Balance the amount of money taken in with the total sales recorded.
EDUCATION:
School/ Institution Awards/ Honors City/State
2004 - Vocational Computer Education Institute/ Mariac College
I graduated from an Administrative Medical Assistance course with Honors. I also maintained a 3.75 grade point average. Walnut, Ca
2003 – High School Ganesha High School I took Advanced Placement and College Preparation Courses. Graduated with a 3.16 GP Pomona, Ca
ADDITIONAL INFORMATION:
Typing 45 WPM
Knowledgeable in : Medi-Soft, Microsoft Word/Excel, Windows XP, and Macintosh programs.
Certified in : Professional Development & Externship, First Aid & CPR Training, HIPPA, and OSHA
REFRENCES: Available Upon Request