Network Engineer Technician

ORIOLA “Oris” AKINDEJOYE

*** ********* **.

Escondido.

92026

Cell: 760-***-****

cwsksq@r.postjobfree.com

Education

September 2004 – September 2005 University of Hertfordshire -U.K.

MS. Radio and Mobile Communication systems (3.0 GPA)

MS. Project: Investigation of Gaussian noise effects on Bluetooth packets.

September 2000 – August 2004 University of Westminster - U.K.

BS Honors in Electronics – Mobile Communications pathway (3.0 GPA)

Final year project: “Filter algorithms: Implementation and Realization in Java Applets.”

September 1999 – June 2000 University of Westminster

Diploma - “Real-Time” Computer Systems (3.5 GPA)

Employment/Work Experience

June 2010 – Present

Technisource/I.B.M (Temp) Helpdesk/P.C. Support Technician

Provides technical support, deployment, configuration and installation to users of company's personal computers by on-site support relative to desktop hardware and software packages

Performs hardware diagnostics and coordinates repairs

Assists in planning and designing personal computer support systems

Installs and tests personal computers, printers, and other peripherals; configures operating system, shrink-wrap programs, and applications software programs

Develops reports and databases

April 2007 – July 2009 (night shift)

BT (British Telecom) Broadband Technician

Provided 1st and 2nd line technical WAN support to/at the Telephone Exchange nationwide

Dealt with and resolved issue/delays to customer orders in CSS (Customer Service Database) i.e. checking-logs and prioritizing work orders to meet strict SLAs.

Utilized a range of circuit monitoring and diagnostic tools such as the TAM and ETAM in troubleshooting and resolving circuits concerning the network Main Distribution Frame.

Also worked in other areas of Broadband, Wireless and Data segments of the Network according to business needs i.e. repairs/commissioning.

October 2006 – April 2007

ALCATEL/ORANGE (WUK) NOC Engineer (1st line support)

Remedy: Creating, raising, troubleshooting and validating (SUF’s) LLU customer faults.

Alcatel Work Station: log-in and configuration of customers port on the DSLAM. Reviewing transmission errors. ADSL port cleaning, regrading and reconfiguration. Running SELT test, as well as accessing circuit statistics/ raw data via the IMS and proviso.

Netcool Proviso: Collecting and collating of data according IP SLAs.

January 2006 – October 2006 (night shift)

BT (British Telecom) Telecom engineer

Responsible for work related to the maintenance, provision, installation, recovery, commissioning or modification of BT network services provided by our Main Distribution

Frame (MDF) e.g. PSTN, ADSL, Local loop unbundling (LLU).

Computer skills:

August 2009 CCNP certification track

July 2009 CCNA certification (CSCO11171641)

June 2006 – January 2007 Southgate College

Cisco Networking academy

February 2006 – May 2006 Enfield College

Proficient user UNIX or Linux operating systems

TCP/IP, UDP and ICMP networking protocols guru.

Software/hardware working modems, switches and routers- mostly Cisco.

Hand-on working experience of LAN/WAN networks both fixed and wireless.

Experienced at customer single user faults resolution.

IP addressing, DNS and DHCP and wireless networking proficiency.

Contact this candidate