Customer Service Sales

Christy Hurley-Anderson

*** ***** **** *****, *******, Indiana 46038 317-***-**** ci468e@r.postjobfree.com

PROFESSIONAL SUMMARY

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Key Strengths

• Strong organizational skills

• Excellent communication skills

• Attention to detail

• Adaptability

• Time Management • Outstanding interpersonal skills

• Multi-Task Management

PROFESSIONAL EXPERIENCE

ProVim, Indianapolis, Indiana February 2011 - May 2011

Director of Social Media

Developed strategies, plans and executed full-scale social media campaigns that include blog management and promotion, video strategy and video SEO, content creation outlines The implementation of strategic social media marketing andPR activities on Facebook, Twitter, YouTube, LinkedIn, Social Bookmarking sites, among other industry-specific social communities and/or forums.

Created a presence across a variety of social media platforms for clients (Twitter, Facebook, Digg, FourSquare etc.) Manage social media accounts - contributing content, controlling message, regular updates and reporting daily/weekly/monthly metrics Helped gain followers/fans across all platforms for clients Developed and executed contests/special online promotions Corporate blog creation, contribution and maintenance Site audits and reports, recommended needed updates to clients current website or social media platforms conduct basic research on SEO and the needed avenues to increase clients current web presence daily research of industry.

Spiffy Total Property Care, Indianapolis, Indiana March 2010 - November 2010

Sales and Marketing Manager

Development of marketing strategies, tools and tactics to drive growth and profitability, Engineered sales plans to be used in company's future sales practices along with developing new and innovative marketing promotions. Created partner marketing relationships with local Realtor offices and property management companies. Brand Management, worked with design/branding company to redesign company website, logo and print collateral. Database development and management Content management on website Execution of social media strategy Lead generation and qualification goals Vendor and customer relations A/R and A/P as needed.

ReachMore, Fishers, Indiana October 2009 - January 2010

Sales Associate

Networked in local business networking groups to promote Reachmore's brand and recruit small business owners to take part in the 7-Steps program. Follow up with 7-Steps participants to enroll in the Reach program.

SandoJonesAker Cosmetic Plastic Surgeons, Noblesville, Indiana September 2007 - January 2008

Marketing Director

Planning of the preceding year outside marketing plan Coordinated the practice's quarterly newsletter Coordinated and planned practice open house events with outside partners and pharmaceutical reps.

Coordinated and designed of office update announcements through the use of mass emailing Assisted with a new website design and lay-out Coordinated announcement postcard, new letterhead and business card for the practices rebranding and relocation.

Lincoln Group Brokers, Inc., Indianapolis, Indiana September 2007 - October 2008

Operations Manager

IT Support, established office computer network system, database development and management. Marketing and Customer Service Monitor application process through insurance carriers underwriting. Prepare quote and documents for client meetings. Review application prior to submission to make sure it was completed accurately and confidential. Assuring the practice was operating with compliance guidelines. Perform insurance policy audits and prepare in force illustrations Evaluated clients current needs and assisted with predicting future needs and goals.

Consolidated Brokerage Services, Indianapolis, Indiana November 2005 - September 2007

Sales and Marketing Coordinator

Coordination of sales with marketing consultants and broker service representatives Complete RFP's for small and large groups and correspond information with brokers to ensure accuracy and excellent customer service. Continual follow up with brokers to determine outcome of RFP's Initiate and solicit participants for periodic CE classes Perform CBS marketing via mass mailings, email and cold calling Periodically visit broker offices to inform of new products, changes and CBS services Complete broker supply orders and prepare enrollment packages Assist Vice President /General Manager with various projects and sales reports.

Famous Dave's Restaurant, Mishawaka, Indiana

Office Manager

Management of restaurant supplies through cultivation of vendor relations Performed A/R & A/P for financial ledgers Ongoing spreadsheet reporting on sales & receipts Prepare sales forecasts for review & implementation Prepare all classified job searches Assisted in interviews with prospective employees & conduct exit reviews. Weekly Processing of payroll for over 100 employees.

Michiana Searches, Inc., Elkhart, Indiana

Administrative Assistant/Researcher

Custodian of records A/R & A/P responsibilities Research & retrieval of court & Recorder's office documents Customer Service Mortgage closings Deed & Mortgage filings in county Recorder's office Marketing of the company's services via mass mailings & cold calling.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Sept 2005 Midwest Mania, Schwinn Indoor Cycling Instructor Cert.

Aug 1998 - Jan 1999 Elkhart General Hospital EMT Program, Elkhart, Indiana

Aug 1997 - May 1998 Vincennes University, Vincennes, Indiana

Aug 1993 - June 1997 Elkhart Central High School, Elkhart, Indiana

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