Medical Billing - Phoenixville - pa

Lauren E. Geunes

P.O. Box ***

ParkerFord, PA ***57

610-***-**** (H)

484-***-**** (C)

¬¬¬¬_____________________________________________________________________________________________

EXPERIENCE

REHABILIATION/MEDICAL ASSOCIATES OF THE MAINLINE

Malvern, PA 02/26/2008 to Present

Accounts Receivables Specialist

• Responsible for decreasing the Accounts Receivables Dashboard and increasing collections to ensure correct and timely reimbursement.

• Collections to ensure correct and timely reimbursement.

• Recognize and provide feedback on billing discrepancies, denial trends and system issues.

• Address the individual needs of each patient, or contact regarding billing issues and solutions by providing customer service for the billing department.

SIEMENS

Malvern, PA 9/2/03 – 11/30/07

Medicare Specialist/Team Leader- AR Recovery/Self Pay - Hartford, Midstate, CCMC Hospitals

• Works Medicare claims through Caremedic and Florida Shared Intermediary for account resolution.

• Ensures that every bill submitted to Medicare is accurate and supported by reliable documentation.

• Supervises a team of Customer Service representatives in a call center to ensure prompt and accurate delivery of customer service and quality.

• Manages team development through continuous coaching, training, and motivation.

• Executes quality program, identifies quality trends, and recommends process improvements and training needs to improve quality.

• Manages and controls team performance to achieve performance standards and goals.

• Creates, implements, and analyzes effectiveness

Medicare Analyst

• Identified and reported billing problems and trends.

• Provided input to develop strategic planning for new customers.

• Provided education and training for Siemens employees responsible for billing and collecting new customer's accounts.

UNIVERSITY OF PENNSYLVANIA, SCHOOL OF MEDICINE

Philadelphia, PA 3/02-2/03

Professional Research Interviewer

• Participated in a collaborative research project among the doctors and hospitals in the five counties surrounding Philadelphia to study the possible causes of heart disease.

• Collected data through telephone interviews on cases supplied by the University.

• Provided weekly reporting to the University on caseload findings.

• Submitted properly edited information to project manager and nurse coordinator.

• Interacted weekly with School of Medicine staff.

• Maintained case studies in a timely and efficient manner.

CATHOLIC HEALTH INITIATIVES/FRANCISCAN FAMILY CARE

Exton, PA 6/1 - 8/30/03- CHI- Hospital Entity

Exton, PA 6/1-9/00 (Employed until entity dissolved)-FFC Physician Practice Entity

Positions Held:

Billing Liaison//Trainer

¬Supervisor: Commercial Team/Auto/Workers Comp.

OB/GYN Team Leader/Medicare Specialist

EDUCATION

Health Administration – Neumann University – Aston, PA

The American Association of Healthcare Administrative Management - Certified Patient Account Technician

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