Entry-Level Network Administrator and Computer Repair Technician

Eric J. Watts

***** *** **** ****. ******** Heights, Ohio 44125 216-***-**** bgczh5@r.postjobfree.com

Skills Summary:

• 5+ years of experience in providing excellent customer service to customers and employees

• Experience in installing and troubleshooting Microsoft Products and Microsoft Office 2003-2010

• Experience using Cisco Packet Tracer 5.3, Windows XP, Windows 7, Unix/Linux Ubuntu 10.04, and Red Hat Fedora Core 2 Operating Systems

• Excellent time management and communication skills. Strong work ethic and ability to master new techniques quickly. Professional in appearance and manner; highly reliable and very ambitious

Education:

A+ Certification, February 2011

DeVry University, Cleveland, OH

Associate of Applied Science in Network Systems Administration, April 2010

Cisco Networking Academy Graduate

Related Coursework: CCNA Network Fundamentals, Routing and Switching Protocols, LAN Switching and Wireless, CompTIA A+, Windows and Linux Scripting, Principals of Computer and Network Security, Windows Server 2005 Administration, Linux Administration, Accessing the WAN Technologies, Voice/VoIP Administration and Protocols

Applied Lab Work:

• Built and configured networks on Cisco Packet Tracer 5.3

• Basic knowledge of routers, switches, servers, VLANs, LAN switching, IPv4 subnetting

• Troubleshooting laptops, copiers, printers, and desktop computers

• Basic knowledge programming applications C++, .NET Framework 1.1, and MySQL

• Basic knowledge of cloud networking implementation, and Avaya IP Office Manager

Customer Service Experience:

Taco Bell, Macedonia, OH

Cashier and Cook, October 2008 – April 2010

• Recognized with “Champs” award for providing exceptional customer service, practicing food safety and maintaining store cleanliness

• Worked as a team to provide excellent customer service to more than 200 customers per day

• Asked customers questions to ensure their needs were completely met

Standard Parking Inc., Cleveland, OH

Maintenance Technician, March 2001 – August 2005

• Answered questions, accepted payment for parking services, and advised patrons on all parking services and policies, directions and special events

• Recommended best parking garage based on where the customer was going

• Used patience and understanding to assist customers with finding their vehicles

• Troubleshoot cash registers and fix parking gates

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