Human Resources Manager

Hadley C. Rakowski

***** ********* ***** • Rockville, MD 20853 • 802-***-**** (c) • bdlfex@r.postjobfree.com

OBJECTIVE: to utilize my experience, training, and education to make a positive contribution to the overall success of an organization.

STRENGTHS & QUALIFICATIONS:

Business professional with over six years of Human Resource Management and 12 years of office administration/operations experience

Specialize in process evaluations and realignments, restructuring, systems conversions and upgrades, and leading/managing large numbers of diverse staff

Dedicated, employee/customer focused, detail-oriented, technologically savvy, problem solver

Superior management, leadership, customer service, and office administration skills

Proficient with the following software: ADP, Constant Contact, Content Management, Customer Relationship Management, Database Management, Datatel, Google products, IDX Rad, IDX Host, the Internet, Microsoft Office Professional 2007 (Access, Excel, Front Page, Outlook, PowerPoint, Publisher, Word), Network for Good, QuickBooks, Quicken, Paychex, Peachtree, Raiser’s Edge

EXPEREINCE:

Human Resources/Business Manager May 2008 - Present

Ivymount School, Rockville, MD

Maintained legal and regulatory compliance (state/federal, EEO, FMLA, unemployment, workers compensation) and employment records

Acted as staff liaison with senior management and monitored professional development plans

Handled all aspects of benefit/payroll administration (enrollments, terminations, reconciliations)

Responsible for recruiting, hiring, salary negotiations, and terminations of 260 staff members

Coordinated training/professional development and staff certifications

Revised company handbook, staff policies, directors’ policies, and evaluated company systems and processes to create changes that improved efficiencies and effectiveness of the overall organization

Worked closely with the accounting department regarding auditing, payroll, contracts, and budgeting

Responsible for overal Operations Management of the day-to-day operations, supervision of the front office staff, materials, machines (fax & copy), students, facilities, and arising issues

Director of Business Operations June 2009 - Present

Ivymount Outreach Programs, Rockville, MD

Worked closely with Program Directors to ensure business sustainability, program development, and marketing

Ensured that each Outreach, Inc. entity was meeting budgeted goals, that all business billings were accurate, and problem solved all client/customer issues

Assisted with new business development, collaborated on the marketing needs, prepared the annual budget, and evaluated each entity for the viability of their targeted offerings, contracts, and modes of operating.

Human Resources Manager November 2007 - April 2008

Stein, Sperling, P.C., Rockville, MD

Supervised 50 hourly staff regarding employee relations and workflow coordination

Acted as liaison between staff and senior management

Responsible for all aspects of recruiting: placed/tracked employment ads, reviewed resumes/pre-screened/tested applicants, interviewed applicants

Benefits and compensation: negotiated salaries, executed weekly payroll, managed sick/vacation time, OT, coordinated company events, managed benefits for 50+ hourly employees

Training and Orientation: assisted new employees with transition, created training manuals, trained staff on office procedures

Human Resources/Office Manager June 2005 - June 2007

Southern New Hampshire University, Colchester, VT

Managed functions of Human Resources, Administrative Staff, and 15 Site Coordinators

Created marketing management through direct mail/email

Managed all aspects of office operations and problem solving

Acted as Executive Assistant to Program Director/Assistant Program Director and professors for scheduling and travel accommodations

Created, researched, and maintained a new website for the program

Managed program accounting: A/P, A/R, expense reports, reimbursements, profit/loss reporting

Practice Support Specialist II June 1998 - January 2001 & August 2004 - June 2005

Fletcher Allen Hospital, Burlington, VT

Provided clerical/administrative support in a clinical/emergency setting to physicians, clinicians, mid-level providers, and staff to facilitate the smooth operation of a medical clinic

Offered primary administrative support to physicians, Medical Director, and an Administrative Manager

Active team member working toward short/long-term department objectives/company goals

Registered patients and verified all demographic/billing information

Billed charges, created invoices and batches, followed appropriate ICD-9, HCPCS, CPT coding regulations

Head Team Coach July 2002 - March 2004

Dudziak’s School of Gymnastics, Biddeford, ME

Led a team of 30 gymnasts to numberous state and regional victories

Used team leadership and individualized encouragement techniques to motivate gymnasts towards individual and team goals

Maintained a safe and fun environment

Responsible for newsletters and session curriculum

EDUCATION:

Southern New Hampshire University, Manchester, New Hampshire

Bachelors of Business Administration/Human Resources, anticipated graduation August 2012

Champlain College, Burlington, Vermont

Associates of Business Administration/Marketing

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