Service Manager
Resume:
Jim Ward
Miami, Fl. *****
ak9p6b@r.postjobfree.com
Home: 305-***-****
Mobile: 386-***-****
Contact Preference: E-Mail,
or Phone
OBJECTIVE: EMPLOYMENT UTILIZING THE FOLLOWING QUALIFICATIONS
WITH THE OPPORTUNITY FOR ADVANCEMENT BASED ON DEMONSTRATED
PERFORMANCE
EXPERIENCE:
2/1/2010 - 8/1/2010
A&P Air Conditioning Corporation
2322 West 78th Street
Hialeah, Fla. 33016
Service Manager
Oversee the daily operations of the service dept. , while growing the business. I started
with 3 techs and I am now at 10. I control the flow of work, I do all quotes, customer
service and all technical support. We service mainly commercial and industrial accounts,
with a small portion of residential. I handle all hiring and performance reviews as well as
all personnel issues.
2/10/09 - 1/1/2010
Medic Air Systems, Inc. ( Mechanical Contractor )
Port Orange, Fl. 32127
Service Manager
I was asked by the owner of this company to come in and build a “stand alone” service
company within his company. The business was primarily a new construction oriented
company with techs mostly fulfilling warranty obligations to the construction customers
and the general contractors. I began with 5 techs and shortly grew to 7 techs covering the
state of Florida from Miami to Pensacola. The company focused mainly on the healthcare
industry, mainly nursing homes and assisted living centers, with some hospitals included.
I also went in the direction of servicing beachfront condo associations and quickly built a
thriving service business. I was responsible for generating all quoted work , including :
repairs, installations, project work and maintenance contracts. I also was responsible for
dealing with all customers, billing, dispatching techs on a daily basis, I was given 1
person in the office for help in answering the phones, and 1 person for help in processing
and the actual invoicing of bills. In the short amount of time I was with Medic Air
Systems the company went from less than $800,000 in service revenue to almost $2
million by the end of the year, with several of the customers writing letters to the owner
complimenting the company on the direction it had taken with new management and its
service capabilities. I was also able to now target the chilled water market whereas in the
past Medic air did not have the experience or knowledge to service this sector of the
industry and had always relied on subcontractors to fill this void. So, the company was
now also making money in this sector rather than giving it away.
2/27/07 - 4/15/08
Cortez Heating And Air, Inc. ( Mechanical Contractor )
Bradenton, Fl. 34207
Service Manager
As a manager I was given 4 capable techs, one with 19-20 years experience, and 3 with 9-
15.In my time at Cortez, the number of techs went from 4 to 12 to accommodate the
growth in business that we experienced.
The service customers were split into "healthcare/retirement" and "light/heavy
commercial" service.
Many hours were spent considering the split, and I was excited about the potential.
I was directly responsible for some of the top 5 customers for Cortez. From a historical
dollar perspective, my biggest new client was Verizon. Cortez had been performing
service and installation work for Verizon for 7 years now, and as I mentioned, it is a very
elite club. Additionally, my primary customer base included the USPS, local government
work, school boards (4), local commercial management customers (6M sq'+)
In 2007, Verizon accounted for some 1400 hours of work, SCM (Sarasota Commercial
Management) 1100 hours, assorted other commercial clientele, 3500 hours.
Given my talent for sales and new customer acquisition ,Cortez believed that my talents
would be best utilized in a broad commercial market.
In real numbers (and these are not for general distribution)
Cortez did 5.17M last year. My crews (through their efforts, far in excess of mine) did
2.53M. in 2007 that was 13 of 47 employees accounting for almost half of the companies
revenue. I also controlled the flow of work to the 12 Techs, quoted new projects,
maintenance contracts, and managed all service calls . Scheduled training for all techs,
did job performance reviews, dealt with customers and customer related issues, continued
company growth and overall profitability. Supported techs in the field with technical
support as needed, and hired additional help as work dictated.
1/1/06 - 2/15/07- Industry A/C, Inc.( Mechanical Contractor )
Jefferson, NC
Field Supervisor
Manage PM contracts, supervise plant shutdowns, Start-up and commissioning of new
DDC Hvac controls
Systems and/or equipment (Metasys ,Tracer, Tracer Summitt , Techtrol, G.E.
Cimplicity,etc. both Lon and web based) deal with customer issues, supervise subcontractors
, recommend upgrades and improvements
On existing systems and equipment. All industrial and commercial facilities such as
manufacturing plants
Textile plants. the Wachovia Banking Center high rise, and the Integon insurance high
rise complex
3/2005 - 10/18/2005 - Tyler Mechanical ( Mechanical Contractor )
Ijamsville, MD
Service Mgr.
Supervise 17 HVAC technicians and helpers, recruit new customers, bids, quotes,
estimates , PM contracts. Deal with customers and customers issues, keep HVAC techs
training current, provide field technical support ,responsible for profits and losses. Report
directly to V.P. of service operations.
8/2004 - 2/2005 - Colonial-Webb Contractors ( Mechanical Contractor )
Newington, VA. ( Metro DC )
Service Supervisor
Supervise 15-17 HVAC Techs and helpers for one of the largest mechanical contractors
in the state of Virginia, Start-Up and Commissioning, and Service , Commercial /
Industrial / Facilities
12/2001 - 8/2004 Industry A/C, Inc. ( Mechanical Contractor )
Jefferson, NC
Sr. Hvac Tech
INDUSTRIAL HVAC TECH, MAINTENANCE CONTRACTS, SHUTDOWNS, PMS,
BREAKDOWNS
11/2000 - 12/2001 Enron, Inc. ( Facilities Position )
Chandler ,AZ
SR. Start-Up and Commissioning Tech
Responsible For Starting, Testing and Commissioning the following equipment
(13) TRANE 1280 TON CVHF-123 CHILLERS, UCP-2 PANELS, G.E . CIMPLICITY
CONTROL<BR>
16,640 TOTAL TONS OF COOLING.
(13) PRIMARY CHILLED WATER PUMPS AT 2195 GPM EACH(8) SECONDARY
CHILLED WATER PUMPS AT 3840 GPM EACH
(9) TERTIARY PUMPS WITH TOTAL FLOW OF 9500 GPM
(3) EXPANSION TANK (7) COOLING TOWERS AT 7680 GPM EACH, (53,7760
TOTAL GPM
(2) SIDE STREAM SAND FILTERS
(4) ATLAS COPCO AIR COMPRESSORS, 3 CENTRIFUGAL, 1 ROTARY AT
ABOUT 4000CFM EACH
(254) FAN FILTER UNITS
(4) PROCESS COOLING WATER PUMPS AT 2200 GPM EACH(ALL STAINLESS
STEEL CONST.)
EXHAUST SYSTEMS: 240,000 CFM SUB-FAB EXHAUST, 316,000 CFM GENERAL
EXHAUST,
440,000 CFM SCRUBBED EXHAUST, 60,000 CFM HPM EXHAUST, 33,000 CFM
VOC EXHAUST,
554,000 CFM SMOKE EXHAUST, 26,000 CFM VDF EXHAUST
(5) BOILERS AT 750 BHP EACH FOR A TOTAL OF 3750 BHP, ULTRA LOW NOX
BURNERS
(5) PRIMARY PUMPS(3) EXPANSION TANKS
(3) SECONDARY DISTRUBUTION PUMPS AT 1870 GPM EACH
8/1998 - 8/2000 SKC, Inc. ( Facilities Position )
COVINGTON , GA
Facilities Operations Supervisor
Responsible for starting, operating, maintaining the following equipment:
(4) TRANE CVHF-123, 2850 TON CHILLERS, UCP-2 PANELS, TRACER SUMMIT
CONTROLS
(1) 4 CELL MARLEY COOLING TOWER
(8) CW PUMPS (GOULDS) (4) CONDENSER WATER PUMPS
(2) SYSTEM COOLING PUMPS
(3) ATLAS COPCO ROTARY SCREW AIR COMPRESSORS, 485 HP WITH
ABSORPTION DRYERS,
ES-20 CENTRAL GOVERNOR CONTROL
(2) NEBRASKA STEAM BOILERS, 44,000 LBS/PER HR, NATURAL GAS/NO. 2
FUEL OIL, DCS CONTROL
(1) DEMINERALIZED WATER SYSTEM, 5,000 GALLONS PER 24 HRS.
CAPACITY
(2) COHEN HOT OIL HEATERS, 20,000 GALLONS HOT OIL SYSTEMS,
NATURAL GAS/ NO. 2 FUEL OIL (DOWTHERM -RP), ALSO DCS CONTROLED
(1) NITROGEN TANK FARM, 9,000LBS CAPACITY
(1) FIRE PUMP HOUSE, 1 DIESEL FIRE PUMP, 1 ELECTICAL FIRE PUMP, AND 1
INERGEN FIRE SYSTEM
(1) GUEST QUARTERS BUILDING, 30 PTAC UNITS, 1 (7 TON) TRANE SPLIT
UNIT , 1 (5 TON) TRANE
SPLIT UNIT
(1) HEADQUARTER BUILDING, 1 (200 TON) MCQUAY AIR COOL CHILLER, 3
AIR HANDLERS, METASYS
BUILDING MANAGEMENT SYSTEMS
(1) BF BUILDING, 28 CHILLED WATER/STEAM COIL AIR HANDLERS
ASSEMBLED ALL SERVICE CONTRACTS FOR UTILITIES DEPARTMENT
EQUIPMENT, COMMISSIONED
ALL UTILITIES DEPARTMENT EQUIPMENT, COORDINATED ALL REPAIRS,
WROTE PROCEDURES FOR
PRE-START, START-UP AND OPERATION OF EQUIPMENT.
10/1994 - 8/1998 BLUMENTHAL MILLS ( Facilities Position )
MARION, SC
Facilities Operations Supervisor
RESPONSIBLE FOR OPERATION AND MAINTENANCE OF THE FOLLOWING
EQUIPMENT:
(5 ) TRANE CHILLERS, 2 ( 500 TON) CVHE, 1 PCV, 2 CVHF-123 CHILLERS, 1
(1100 TON) 1 (700 TON)
(2) NEBRASKA BOILERS
(7) TRANE CLIMATE CHANGER AC UNITS WITH MICROPROCESSOR
CONTROL<BR>
(2) CLEAVER BROOKS BOILERS
(1) BABCOCK WILCOX BOILER
(7) AIR WASHER
(9) COOLING TOWERS
(1) HEAT EXCHANGER
(5) INGERSOLL-RAND CENTAC CENTRIFUGAL AIR COMPRESSORS 3 (1250
HP), 2 (350HP)
(5) AIR DRYERS
(4) RECIPROCATING AIR COMPRESSOR
(28) HEAT PUMP UNITS
COMPUTER BUILDING AUTOMATION FOR CONDITIONS INSIDE PLANT
(TECHTROL, CONSERVATROL)
WASTE WATER MONITORING STATION, WASTE POND, 2 AGITATORS,
CHEMICAL INVENTORY AND PURCHASE, REFRIGERANTS PURCHASES AND
RECORD KEEPING, CONDITIONING CHECKS FOR RELATIVE HUMIDITY, DRY
AND WET BULB
9/1992 - 10/1994 TRANE SERVICE FIRST ( Mechanical Contractor )
CHARLOTTE, NC
Chiller Technician
REBUILT AND CONVERTED CHILLERS, DID PREVENTATIVE MAINTENANCE
AND MAINTAINED CHILLER RENTAL FLEET
2/1988 - 9/1992 DELTA MARKETING ( Facilities Position )
MAIDEN, NC
Industry: Textiles/Clothing
SHOP SUPERVISOR For Facility
SUPERVISED AND MAINTAINED THE SPECIFICATIONS FOR ADMINISTERING
THE PROPER HUMIDITY AND TEMPERATURE CONTROLS FOR THE ENTIRE
PLANT. ALSO, PROVIDED QUALITY CONTROL AND EXPEDITED REPAIRS
FOR PRODUCTION MACHINERY .
EDUCATION:
Certifications
1978-GRADUATED LINCOLNTON HIGH SCHOOL, LINCOLNTON, N.C.
14 YRS HVAC EXPERIENCE WITH BUILDING AUTOMATON AND CHILLER
AUTOMATION
COMPUTER CONTROL EXPERIENCE WITH THE FOLLOWING SYSTEMS:
TRANE TRACER, TRACER SUMMIT, TECHTROL, CONSERVATROL, G.E.
CIMPLICITY, METASYS, AN INTERLOGIC FOR
R-11 , R-123, AND AMMONIA CHILLERS. ALSO, INGERSOLL-RAND CEM-123,
AND CEM-230 CENTRIFUGAL AIR
COMPRESSOR CONTROL SYSTEM, ALSO, EXPERIENCED WITH
ATLAS/COPCO AIR COMPRESSOR AND CONTROL
SYSTEMS.
I have just completed 2 weeks of Rotary chiller training at the Trane company in Lacrosse
,Wis. For RTAA,RTAC,RTUA,RTWA chillers along with the Ch-530 control system .(
9/26/05-10/11/05 )
I also have recently completed City Multi Advanced HVAC course in Atlanta ,GA.
8/2005
AFFILIATIONS: 11/1999 - Present SOUTHWEST SAFETY TRAINING ALLIANCE,
OSHA MEMBER
SKILLS:
HVAC, AND ALL RELATED CONTROL SYSTEMS
Currently used/15 years
LANGUAGES: Languages Proficiency Level
English Fluent - Full Knowledge
REFERENCES:
Reference Name: CHRIS GEARHART
Reference Company: INTEL CORPORATION
Reference Title: MECHANICAL ENGINEER
Phone: HOME#480-***-****
Email: ak9p6b@r.postjobfree.com
Reference Name: MATT KIM
Reference Company: SKC, INC. Reference: FACILITIES MGR
Phone: 770-***-**** EXT.253
Reference Name: Dick Vigneaux
Reference Company: Colonial Webb Contractors
Reference Title: Service Dept. Mgr
Phone: 703-***-****
Email: ak9p6b@r.postjobfree.com
Reference Name : Gene Parris
Reference Company : Tyler Mechanical
Reference Title : Service Dept. Mgr
Phone : 301-***-****
Email: ak9p6b@r.postjobfree.com
ADDITIONAL
INFORMATION:
INDUSTRIAL HEATING AND AIR CONDITIONING SERVICE, INSTALLATION,
AND REPAIR, EXPERIENCED IN INSTALLATION, OPERATION AND REPAIR OF
CHILLER SYSTEMS AND BUILDING AUTOMATION. EXTENSIVE KNOWLEDGE
IN CONDUCTING PREVENTIVE MAINTENANCE . SKILLED IN HYDRAULICS,
PNEUMATICS. KNOWLEDGE OF ELECTRICAL SYSTEMS, WELDING, USE OF
CUTTING TORCHS. EPA CERTIFIED(UNIVERSAL), CERTIFICATE OF
COMPLETION ON ADVANCED MICRO PROCESSOR CONTROLS, DDC
SYSTEMS, MEMBER OF SOUTHWEST SAFETY TRAINING ALLIANCE,
CONFINED SPACE ENTRY QUALIFIED, OSHA, MEDIC FIRST AID
TRAINED(CPR INCLUSIVE), CLEAN ROOM PROTOCOL TRAINING, LEVELS 1
THRU 5 ALL ACCES BADGES FOR FABS 12, 22 AND MANUFACTURING
SUPPORT BUILDING FOR THE INTEL CORPORATION. I also have government
security clearances for: Homeland Security, U.S. Military Bases, CIA, and Secret
Services facilities
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