Front Desk / Receptionist
Resume:
CAROL A. PENA
West Valley City, Utah 84120
********@*****.***
Profile
Diverse and progressive experience in Administration, Customer Service, Sales, Receptionist (PBX/Switchboard), Property Management, Hotel Industry, Finance, and all other aspects encompassing office related environments.
Administrative Skills
●Office Administration
●Records Management
●Database
●Front-Desk Reception
●Executive Support
●Travel Coordination
●MS Word
●MS PowerPoint
●MS Outlook
●MS Excel
●Spreadsheets/Reports
●Event Management
●Calendaring
●Purchasing
●Types 65 WPM
●Windows
Employment History
08/19 -01/23 WESTERN GOVERNORS UNIVERSITY Salt Lake City, Utah
Student Services Specialist
●Helping ensure student satisfaction by resolving issues/questions related to scheduling, testing, submitting assignments via internet portal.
●Documenting student information and calling history information accurately for future reference.
●Maintaining up-to-date knowledge and understanding of Student Handbook, Policies & Procedures.
09/18 -08/19 LANDMARK HOME WARRANTY LLC. South Jordan, Utah
Authorizations Agent
●Helping ensure customer satisfaction by resolving customer issues/questions related to service, scheduling or other matters.
●Documenting customer information and call history information accurately for future reference
●Processing orders for new services requested.
●Maintaining up-to-date knowledge and understanding of features of Landmark products & services.
●Serves as the Landmark Home Warranty contract subject matter expert.
●Provides authorization approvals according to the Landmark Home Warranty contract.
03/13 -08/15 FLSMIDTH / CONSULTNET, INC. Midvale, Utah
Receptionist
●Answered multiple phone lines assessing each call and determining which department or person they need to reach.
●Greet guests, having them sign-in/out, assign badges as necessary, help direct or find an escort for them to their destinations. Log and track visitor security badges.
●Performed administrative tasks for various departments, assisted HR department as needed, and booked Conference rooms when requested.
11/12-03/13 WINDER FARMS West Valley, Utah
Outside Sales Representative
●Door to door sales obtaining new customers in assigned residential neighborhoods.
08/05-08/10 CLEANSOURCE, INC. Commerce, California
Sales Administration
●Assisted General Manager in clerical operations of the office.
●Supported 20 outside sales representatives and liaison for CSR and Receptionist lunch breaks.
●Planned and organized all office events and Trade Shows.
●Travel Coordination and purchasing of online office supplies.
●Received “Employee of the Year Award” in 2006.
Education
2013-2015 Salt Lake Community College Taylorsville, Utah
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