Business Administration Customer Service

NEQUARIA TRUITT

TALLADEGA, AL *****

256-***-**** ***************@*****.***

Results-driven leader with expertise in customer service and mechanical operations. Known for delivering exceptional administrative support, resolving issues efficiently, and enhancing company satisfaction. Committed to driving department improvements while maintaining a strong dedication to supporting colleagues and fostering a positive work environment. EDUCATION

Master of Business Administration (2024)

Talladega College, Division of Business Administration, Talladega, AL Concentration: Management

Bachelor of Arts, Business Administration (2004)

Talladega College, Division of Business Administration, Talladega, AL Concentration: Management

CORE COMPETENCIES

● Strong analytical and detail-oriented

mindset with proven leadership

abilities, excelling in managing long

and complex tasks

● Exceptional interpersonal

communication, time management,

organizational, and problem-solving

skills

● Expertise in audit processes and data

analysis

● Skilled at multitasking and

prioritizing tasks effectively

● Proficient in document filing and

scanning

● Capable of working independently

with minimal supervision

● Experience in developing and

delivering training

● Solid operational and technical

capabilities

● Advanced proficiency in Microsoft

Office Suite: Word, Excel,

PowerPoint, Outlook, and

spreadsheets

● Skilled in performance management,

tracking, data entry, and evaluation

● Fast typing skills (35+ wpm)

● Experienced in employee relations

and performance evaluations

● Strong record-keeping and research

skills

● Self-motivated, proactive, and highly

organized coordinator

● Punctual, reliable, and thrives under

pressure

● Experienced in managing department

projects and presentations

PROFESSIONAL EXPERIENCE

Bridgewater Interiors Eastaboga, AL

Quality Analyst August 2011 to Current

● Assisting human resources in filing paperwork and entering new hire information in the system

● Updating information in Workday, scheduling drug screenings, and entering employees time in Kronos

● Conducting plant and communication meetings, updating communication boards, overseeing the training of new hires

● In charge of the calibration and maintenance of all the inspection equipment, gages, and fixtures in the Quality lab

● Measure and document all seating dimensions according to customer & internal engineering specifications

● Program Faro arm to capture all necessary measurements from engineering drawings during new model launches.

● Collaborate with production and materials teams to ensure a diverse seat sample is obtained each month to meet sampling requirements.

● Inform the quality manager of any seats that did not meet engineering or quality specifications and assist in implementing corrective actions for non-conforming measurements.

● Schedule and calibrate all quality and production inspection devices to comply with ISO/TS 16949 standards.

● Coordinate with suppliers and metrology labs for the calibration, maintenance, and repair of Faro arms and inspection fixtures.

● Maintain detailed calibration records for all safety-critical inspection equipment in alignment with BOS standards.

● Schedule, review, and follow up to ensure the successful completion of layered process audits as per BOS requirements.

● Support the quality department in measuring seat frames, plastics, and other supplied components.

● Inspect, verify, and document the quantifiable characteristics of finished goods, ensuring they meet customer specifications and company quality standards. Bridgewater Interiors Eastaboga, AL

Production Associate November 2010 to August 2011

● Assembled front-row passenger seats for the Honda Pilot program, adhering to ODS and EIS specifications.

● Reported any non-conforming products on the assembly line to the production supervisor.

● Attended daily production meetings to stay updated on production, quality, and safety objectives.

● Collaborated with the production supervisor and team leader to review and address quality alerts related to non-conforming processes sent to the customer. Elwood Staffing Oxford, AL

Production Associate November 2010 to August 2011

● Assembled front-row passenger seats for the Honda Pilot program, ensuring compliance with ODS and EIS specifications.

● Reported any non-conforming products on the assembly line to the production supervisor.

● Attended daily production meetings to stay informed about production, quality, and safety objectives.

● Collaborated with the production supervisor and team leader to review and address quality alerts regarding non-conforming process issues communicated to the customer. References provided upon request

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