Cybersecurity, IAM, Leadership

JESSE R. LOPEZ

*****.*****@*****.*** linkedin.com/in/jesserlopez 312-***-**** Chicago, IL

Professional Summary

Strategic and results-driven cybersecurity leader with over 15 years of progressive IT experience and 8+ years of deep expertise in Identity and Access Management (IAM). Adept at leading enterprise-scale IAM transformations, implementing phishing- resistant authentication, and designing Zero Trust-aligned security architectures that enable secure digital transformation. Proven track record managing global teams across Asia, Europe, North and South America, overseeing multimillion-dollar programs that align IAM strategy with business growth, regulatory compliance, and operational efficiency. Fluent in Spanish and recognized for building scalable identity platforms that strengthen organizational resilience and drive innovation. Core Competencies

IAM Strategy & Governance Microsoft Entra ID Zero Trust Architecture Conditional Access Modern Authentication IGA (SailPoint) & PAM Cybersecurity Product Management Secure SDLC Compliance, Vulnerability and Risk Management

(SOX, HIPAA, GDPR)

Professional Experience

Accenture – Chicago, IL

Program and Transformation Lead, Senior Manager, Identity and Access Management (IAM) 2021 – Present

• Led enterprise-wide transition to Microsoft Entra ID, driving requirement definition, architecture alignment, and phased implementation of cloud-native, scalable identity solutions in partnership with cross-functional teams.

• Managed $2.1M+ budgets and led 80+ team members across global delivery.

• Led enterprise IAM transformation for 800,000+ users, delivering phishing-resistant authentication, conditional access governance and developing self-service and help desk automation solutions that accelerated adoption, minimized disruption, and reduced support demands.

• Established risk-aligned governance for 37,000+ enterprise applications by validating Conditional Access controls, enhancing enforcement layers, and enabling executive-level, audit-ready reporting to ensure regulatory compliance and security assurance.

• Directed full product management lifecycle for a suite of proprietary cybersecurity solutions — including the Windows Hello for Business Enrollment Tool, MFA Chatbot, AI Security Advisor, MyUserAuth, and MyPasswordless — securing over 800K users and supporting over 1 million monthly authentication events.

• Leveraged behavioral analytics and user telemetry to drive secure authentication adoption across 800K+ users; enabled targeted change campaigns, optimized Conditional Access strategies, and decommissioned legacy authentication protocols without disruption, reducing enterprise risk exposure.

• Advised global clients and internal stakeholders on scalable IAM implementation strategies, sharing Accenture's enterprise rollout experience to support GTM (go-to-market) initiatives and accelerate adoption; contributed to increased client engagement and revenue growth through cross-industry solution enablement. Accenture – Chicago, IL

IT Delivery Manager, IAM, Global IT Security

2017 – 2021

• Performed infrastructure right-sizing by analyzing server consumption patterns and aligning capacity to peak demand, resulting in $500K in annual hosting savings; efforts included decommissioning ADFS and reducing environment sprawl through strategic downsizing.

• Oversaw identity infrastructure operations including HA/DR, patching, and lifecycle upgrades of over 400 cloud servers with full redundancy leveraging AWS Route 53.

• Oversaw SailPoint identity governance infrastructure supporting access lifecycle management and compliance reporting; collaborated with engineering teams to optimize synchronization processes, ensuring seamless integration with enterprise IAM systems.

Mattersight – Chicago, IL

Principal Service Delivery Manager

2016 – 2017

• Served as the primary client-facing delivery lead for Fortune 10 healthcare clients, notably CVS, ensuring strategic alignment of technical services with business goals.

• Conducted executive-level service reviews and presented platform performance metrics, risks, and improvement plans to client stakeholders.

• Led a team of engineers and DBAs across decentralized hybrid environments to ensure service availability, operational resilience, and secure handling of sensitive data.

• Managed 31 distributed call recording sites with 99.99% SLA compliance, supporting synchronization, warm/cold storage processing, and backup strategies that kept data loss below 0.0001%.

• Reduced SLA penalties by $200K annually through proactive monitoring, root cause analysis, and streamlined incident response processes.

• Developed standardized Methods of Procedure (MOPs) to improve operational efficiency, regulatory compliance, and consistency across technical operations and change implementations. U.S. Cellular – Chicago, IL

Incident and Change Manager, Corporate Operations

2010 – 2016

• Served as the critical liaison between IT and leadership during a high-stakes, nationwide CRM platform migration aimed at supporting iPhone services and modern pricing structures.

• Managed 24/7 incident response operations across core systems (VoIP, CRM, network, and retail environments), ensuring service restoration during frequent and business-impacting outages.

• Led outage bridge calls across national teams, fielding urgent questions from hundreds of store leaders and senior executives related to customer impacts, revenue protection, workarounds, and restoration timelines.

• Translated complex technical updates into clear, business-focused language for executive stakeholders, enabling engineering teams to stay focused while business leaders received real-time, actionable guidance.

• Enforced ITIL and CISM-aligned best practices for incident triage, root cause analysis (RCA), and formal problem management, ensuring long-term issue resolution and audit readiness.

• Streamlined change management processes to reduce incident recurrence and improve system stability amid one of the company’s largest technology transitions

Education & Certifications

• Master of Business Administration (MBA), Lewis University, Romeoville, IL

• Certified Information Security Manager (CISM) – In Progress (Expected December, 2025)

• ITIL Certified

Skills

• IAM: Microsoft Entra ID, SailPoint, Okta, SSO, MFA, FIDO2

• Compliance: SOX, HIPAA, GDPR, ISO 27001, NIST, FIPS

• Automation: Azure Functions, Power Automate, KQL

• Security: Conditional Access, Zero Trust, AppSec, Secure SDLC

• Languages: Fluent in Spanish and English

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