Customer Service Data Entry
Resume:
SKILLS
Customer Service
Experienced
POS Systems
Experienced
Data Entry
Experienced
Problem Resolution
Experienced
Account Management
Experienced
Sales
Experienced
Cash Handling
Experienced
Call Center
Expert
Collections
Expert
Healthcare
Experienced
CPR
Experienced
Fraud Investigation
Expert
Typing
Experienced
Multitasking
Experienced
Negotiations
Experienced
EMPLOYMENT HISTORY
Caregiver
TheKey, Overland Park — Apr 2024 - Present
1609 E Sheridan Bridge ln, Olathe, US, 66062 • 816-***-**** • **************@*****.*** Asia Anderson
Collections representative/Customer service representative English
Customer Service and Collections Representative with over 12 years of extensive experience in enhancing customer satisfaction across retail, banking, and healthcare sectors. Expert in healthcare support, multitasking, and account management, with a keen focus on problem resolution and building strong client relationships. Committed to delivering innovative solutions that improve service delivery and customer engagement. Assist clients with daily activities, enhancing their quality of life and ensuring comfort.
Provide personalized care, fostering trust and strong relationships with clients.
Monitor health conditions, delivering timely updates to families and healthcare teams.
Implement safety protocols, reducing the risk of accidents and ensuring a secure environment.
Provide compassionate care and assistance to clients, maintaining detailed records of daily activities and health observations while ensuring comfort and safety
Monitor vital signs and medication schedules, coordinate with healthcare teams, and implement personalized care plans to support clients' well-being
Partner with families and medical professionals to deliver comprehensive care solutions, adapting support strategies to meet evolving client needs
Maintain high standards of care through proactive problem- solving and swift response to emergencies, ensuring client satisfaction and safety
Document health changes and daily progress, identify potential concerns early, and implement preventive measures to enhance quality of care
Develop and execute individualized care plans, focusing on physical and emotional well-being while maintaining detailed health records for optimal client outcomes
Respond swiftly to emergencies with decisive action, consistently identifying potential health concerns early to implement effective preventative measures
Create customized engagement activities that enhance clients' emotional wellbeing while maintaining dignity and promoting maximum independence
HOBBIES
I love Working out, reading books
and finding ways to be part of the
community. I often look for new ways
to sharpen my skills in my everyday
life.
Customer Service/ Collections representative
Restoration Hardware, Tampa, FL — Apr 2023 - Jul 2023 Coordinated premium furniture deliveries, ensuring timely and accurate service.
Managed delivery schedules, optimizing routes for efficiency and customer satisfaction.
Communicated effectively with dispatch for rescheduling and returns, resolving issues swiftly.
Operated multi-line phone systems, maintaining professionalism and clarity.
Handled multiple systems concurrently, demonstrating strong multitasking abilities.
Coordinated premium furniture delivery logistics while managing multiple client databases, ensuring timely deliveries and maintaining high customer satisfaction standards
Resolved complex delivery challenges through effective communication with dispatch teams, ensuring seamless coordination and customer satisfaction
Orchestrated premium furniture delivery logistics while maintaining client databases to ensure accurate, timely deliveries and exceptional customer satisfaction.
Collecting and securing payment for exceptionally great delivery. Contacting costumer for payment before scheduling delivery. Negotiating payment plan with customer for guaranteed service. Finalizing payments with customers.
Provided empathetic customer support at Restoration Hardware, facilitating payment arrangements and educating clients on financial options to ensure positive outcomes.
Meticulously tracked account statuses and payment histories at Restoration Hardware, ensuring accurate documentation while adhering to compliance regulations.
Partnered with cross-functional teams at Restoration Hardware to develop effective collection strategies, improving customer satisfaction while recovering outstanding balances. Analysed payment patterns and customer behaviours at Restoration Hardware, implementing targeted approaches that balanced collection goals with customer retention. Streamlined premium furniture delivery logistics while maintaining client databases, reducing delivery errors and enhancing customer satisfaction at Restoration Hardware. Facilitated payment arrangements with empathy at Restoration Hardware, educating clients on financial options while maintaining positive customer relationships.
Package Handler
FedEx, Tampa, FL — Jan 2023 - 2025
Cashier/Sales Associate
Total Wine and More, Tampa, FL — Feb 2023 - Apr 2023 Sorted packages efficiently in Tampa warehouse, ensuring safety compliance and smooth operations.
Enhanced safety measures, reducing workplace hazards and improving employee well-being.
Collaborated with team to maintain high standards in package handling and safety protocols.
Sorted and processed packages with strict adherence to safety protocols, ensuring accurate tracking and timely distribution through warehouse operations
Streamlined package handling workflow while maintaining rigorous safety standards and operational excellence in high- volume distribution centre
Implemented systematic approach to package sorting, reducing processing time while maintaining compliance with workplace safety regulations
Coordinated with team members to optimise package flow and maintain warehouse safety standards during peak delivery periods Meticulously handled fragile items and hazardous materials at FedEx, documenting irregularities and maintaining 100% compliance with safety protocols while managing heavy volume periods.
Worked seamlessly with cross-functional teams at FedEx to resolve delivery challenges, contributing to improved package flow and supporting colleagues during peak seasons.
Managed cash operations, ensuring accuracy and efficiency Supported customers in finding products, enhancing satisfaction Operated POS systems and handheld devices with precision Streamlined POS transactions and inventory management while maintaining exceptional customer service standards in high- volume retail environment
Developed product knowledge expertise across wine and spirits categories, driving customer satisfaction through informed recommendations
Collaborated with team members to optimize store operations, enhance merchandising displays, and ensure smooth customer shopping experience
Implemented efficient cash handling procedures while maintaining accurate transaction records and resolving discrepancies promptly
Created seamless omnichannel experience by assisting customers with both in-store purchases and online order fulfillment Managed cash handling operations with perfect accuracy while driving sales through personalized product recommendations, contributing to department revenue goals.
Maintained meticulous inventory records and ensured accurate pricing while assisting customers with product selection based on preferences and occasion requirements.
Cashier Sales Associate
Burlington Store, Tampa, FL — Sep 2022 - 2023
Guided customers to products, enhancing shopping experience and satisfaction.
Managed dressing room operations, ensuring efficient customer flow.
Processed cash transactions accurately, maintaining financial integrity.
Promoted credit card and rewards programs, boosting customer engagement.
Maintained sales floor and dressing room cleanliness, improving store presentation.
Streamlined point-of-sale operations while managing customer rewards program enrollment, ensuring efficient transactions and enhanced customer satisfaction
Maintained organized sales floor and fitting room standards while executing multi-task responsibilities in a fast-paced retail environment
Facilitated seamless shopping experiences by guiding customers to merchandise locations and providing personalized product recommendations
Coordinated with team members to maintain store presentation standards and optimize customer flow during peak shopping periods
Implemented effective cash handling procedures while promoting store credit initiatives and maintaining accurate transaction records
Welcomed and assisted over 100 customers daily, providing product information and resolving inquiries while maintaining cash handling accuracy in a fast-paced retail environment. Managed precise inventory counts and merchandise organization, identifying discrepancies and preventing loss while maintaining visual merchandising standards.
Partnered with team members during high-volume shopping periods, cross-training in multiple departments to ensure seamless customer service and operational efficiency. Customer Service Fraud Specialist
US Bank, Overland Park, KS — 2017 - 2022
Resolved customer issues swiftly, enhancing satisfaction and loyalty.
Collected feedback to implement process improvements, boosting service quality.
Addressed inquiries and complaints efficiently, ensuring customer retention.
Implemented strategies to meet and exceed satisfaction goals, achieving measurable results.
Streamlined fraud detection protocols and implemented risk assessment measures to protect customer accounts while maintaining service excellence
Led cross-functional initiatives to enhance fraud prevention strategies, resulting in substantial reduction in fraudulent transactions
Analyzed complex transaction patterns and customer data to identify potential fraud risks and develop preventive solutions Mentored team members on fraud detection best practices while managing high-volume customer inquiries and dispute resolutions Developed and implemented new fraud prevention protocols that strengthened account security while improving customer experience
Engineered advanced fraud detection protocols while managing dispute resolutions, strengthening account security and optimising customer satisfaction levels
Floor supervisor escalations representative
Deescalated calls and concerns.
Investigated suspicious account activities at US Bank, recovering compromised funds and developing preventive measures that strengthened overall security framework.
Guided distressed customers through fraud recovery processes at US Bank, providing empathetic support while efficiently resolving cases and restoring account security.
Meticulously analyzed transaction patterns at US Bank to detect fraud indicators, documenting comprehensive case reports and collaborating with risk management teams.
Pioneered new fraud detection techniques at US Bank, contributing to team initiatives that enhanced customer protection while streamlining investigation workflows.
Collections Representative
Convergys, Overland Park, KS — 2015 - 2016
Processed payments, applied to balances, ensuring accuracy and efficiency.
Negotiated full balance collections, enhancing recovery rates. Provided exceptional service, maintained professionalism in challenging calls.
Counseled on payment options, arranged effective installment plans.
Managed call center operations, optimizing manual and automated systems.
Streamlined payment processing and debt collection strategies while maintaining high customer satisfaction through effective negotiation and resolution techniques
Developed customized payment solutions for diverse customer needs, ensuring optimal balance recovery while building positive client relationships
Managed complex payment arrangements and account
reconciliations while maintaining accurate documentation and compliance standards
Analyzed customer financial situations to create viable payment plans, reducing default rates through strategic counseling approaches
Coordinated with cross-functional teams to implement effective collection strategies while maintaining professional communication standards
Managed high-volume accounts, implementing effective payment arrangements that balanced company objectives with customer financial situations while ensuring FDCPA compliance. Analyzed account histories to identify optimal collection approaches, resolving complex payment disputes and documenting interactions with precision in the CRM system. Guided customers through financial hardship with empathy while securing payments, earning recognition for maintaining both collection effectiveness and positive customer feedback. Executed meticulous account documentation and payment processing, maintaining data accuracy while navigating sensitive customer interactions and regulatory requirements. Home Healthcare Specialist
Family Tree, Overland Park, KS — 2013 - 2014
Assist patients with daily tasks, fostering independence and enhancing quality of life.
Provide in-home care, ensuring seamless continuity and improving patient satisfaction.
Support patient mobility through tailored exercise routines, promoting health and well-being.
Coordinated comprehensive home healthcare services, implementing personalized care plans and monitoring vital signs to enhance patients' quality of life
Maintained detailed medical records and care documentation while ensuring compliance with healthcare protocols and safety standards
Partnered with healthcare teams to develop and execute rehabilitation strategies, promoting optimal recovery outcomes for clients
Implemented preventive care measures and wellness programs, reducing client hospital readmission rates through proactive health management
Adapted care techniques to meet diverse patient needs, introducing creative solutions for daily living challenges and mobility improvements
Administered medications, monitored vital signs, and documented patient progress while maintaining meticulous medical records for healthcare team coordination at Family Tree.
Implemented individualized care plans that improved patient recovery times and reduced hospital readmissions through consistent monitoring and proactive health management. Coordinated with physicians, family members, and specialists to ensure comprehensive care delivery, facilitating smooth transitions between different levels of healthcare support. EDUCATION
High School Diploma
Washington High School, Kansas City, KS
REFERENCES
Louis Rakotoarison
Total Wine
*************@*********.***
Teresa Heit
TheKey
******.****@******.***
ADDITIONAL INFORMATION
Awards & Acknowledgments
• Consistently received positive feedback from guests and customers
• Successfully completed training in wine knowledge and service
• Successfully completed fraud courses at US Bank
• Maintained employment at US Bank for more than 5 years
• Progressed from customer service agent to escalation's supervisor at US Bank
Certificate of completion for Dementia Care
Successfully completed Training courses
caregiving
String collecting skills and negotiating account balance
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