Customer Service Front Desk
Resume:
Kimberly J. Miller
EMAIL ******************@*****.***
ADDRESS *** ****** ***, ******* ****, IL 60409
PHONE 708-***-****
OBJECTIVE
Seeking a fulltime position with growth potential as a Hotel Front Desk Receptionist. With over 5years experience, I will make guests feel welcome with friendly and knowledgeable customer service skills.
EXPERIENCE & SKILLS
Receptionist
- Seasoned in making reservations, check-in procedures, billing, and resolving issues.
- Well-versed with computer programs such as Microsoft Word & Excel.
- Quick study with the ability to learn any system or program.
- Exceptional telephone etiquette and great writing skills. Customer Service
- Patient and passionate about creating a satisfying shopping experience for the customer.
- Ability to use positive language and relate to people from all ethnicities.
- Dedicated, energetic, and clear communication skills.
- Basic IT skills.
Hostess
- Warmly greet all guests upon arrival, addressing them by name whenever possible.
- Seat guests based on guest preferences and balancing of customer flow in service stations.
- When possible, open the front door for guests entering or leaving the restaurant.
- Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
- Thank guests as they leave and invite them to return. WORK HISTORY
Best Western: Front Desk Receptionist
5815 W Monee Manhattan Road, Monee, IL 60449
Year 2011-2016 (hotel closed)
Hooters: Hostess
17060 Torrence Ave, Lansing, IL 60438
Year: 2016-present
EDUCATION
Thornton Township High School
Graduated with honors class of 2010
Trendz Beauty Academy Cosmetology School
Graduated class of 2013
REFERENCE
Sharon Ricketts 708-***-****, Licensed Cosmetologist. Shanika Tolbert 773-***-****, Accountant.
Denina Brock 708-***-****, Hostess.
Danitra Scott 773-***-****, Mentor.
Contact this candidate