Service Representative Customer
Resume:
Tamekia Haynes
Outbound Customer Service Representative - Concentrix
Orlando, FL 32808
******************@***********.***
Responsibly accommodating my Partnership and Clients with great pleasure for over 18 yrs Work Experience
Claims Benefit Specialist Aon Hewitt
Aon Hewitt - Orlando, FL
August 2013 to Present
Work in an inbound and outbound call center environment Process patient refill prescription orders in a timely manner o Collect patient copayments and offer patient copay assistance when needed o Assist members and Doctor's office with general information regarding benefits o o Knowledge of various pharmacy operations and procedures Assist with reimbursement and escalation calls as need Outbound Customer Service Representative
Concentrix - Lake Mary, FL
September 2018 to June 2019
Phone activations o Activating/Porting telephones inbound as well as outbound. Effectively communicate with customers, Service Providers and Partners via phone, email Independently and closely with customers Knowledge of various case handling processes and procedures o Responsible for accurately explaining services that are provided Tech Support Tier
Sprint - Orlando, FL
May 2011 to October 2013
Customer Service Representative/Receiving Inventory Control Clerk o Answer inbound calls from customers and dispatcher o Place & process orders in a timely manner, including special orders, entering data into database o Issue credits to customer accounts and set up new accounts o Responsible for Inbound receiving escalations o Troubleshooting o Knowledge of Upgrading Phone Plans as well as sending out refurbished phones
Sales/Tech Support/Billing/Team Lead Comcast
Comcast - Orlando, FL
May 2004 to February 2010
Billing, Collections, Tech Support, sales and updating data entry errors. Ranked within the top 25 out of 500 employees
Patient Care Coordinator Comcast
Well Care Health - Orlando, FL
March 2005 to May 2006
Processed inbound/outbound calls from patients & doctor's offices o Completed documentation requirements to maintain accuracy of patients' records answered patient status calls and questions and explained available services to patients Provided price quotes on medication costs, co-pays and deductibles
Microsoft Office Specialist Sullivan & Cogliano Training Center - Miami, FL Education
Healthcare and Business Management
Seminole State College - Sanford, FL
August 2013 to May 2015
Skills
• Experienced in all Windows Software, Docs, Apple Software, CRM, HRIS, 10 Key Data Entry, Abiity to multi-task 3 computers at once more than 8 Windows (10+ years)
• Management
• Collections (2 years)
• Computer Skills (10+ years)
• Organizational Skills (10+ years)
• Excel
• Call Center
• Communications (10+ years)
• Billing (10+ years)
• Microsoft Office
• Sales
• Receptionist
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