Customer Service Call Center

Krystal Stephens

Conroe Texas *****

Phone: 346-***-****

Email: ************@***.***

Summary

Self motivated Remote Customer Service Representative with over 6 years of experience in calmly explaining products and policies to confused customers. Skilled in listening to customers needs, articulating product benefits and creating solutions that provide value to the customer. Committed to maintaining professional relationships to increase customer retention and drive business results. My personal mission is to become related with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and standing.

Skills

Team leadership

Highly motivated self starter

Call center operation

Conflict Resolution

Telephone etiquette

Outstanding client retention

Client communication

Detailed oriented

Training coaching & development

Eclinical

Customer Care Billing

Work History:

June 2020-January 2025

Customer Service Agent (remote) Woodland,TX

●Maintained accurate and current customer account data with manual forms processing and digital information updates.

●Entered customer information into customized computer system to document and organize client records.

●Answered inbound/outbound calls, chats and email to facilitate customer service.

●Verified, set up and activated customer accounts.

●Provided outstanding service to new and long lasting customers by attending closely to concerns and developing solutions. Also used Zendesk customer service software.

●Maintained knowledge of current promotions, exchange guidelines, payment polices and security practices.

●Maintained KPI’s standards and evaluation.

●Handled 90+ calls daily

November 2017- March 2020

Call Center Representative Transcore (Katy TX)

●Maintained a positive attitude while handling angry customers. Resolving 95% of their complaints on first contact.

●Completed 200+ customer service contacts daily while maintaining excellent wait time and average handle time.

●Troubleshoot and resolved product issues and concerns.

●Made a target for speed and quality sales.

●Provided excellent customer service

●Collaborated with a team of 27+ people

●Fast past work environment

September 2013-October 2017

KCA Corporation Fort Campbell Military Post, Hopkinsville, KY

Shift Leader Supervisor

●Supervised employees and created labor schedules for all employees.

●Re-stocked inventory as it arrived.

●Maintained a clean dining area to pass food inspections.

●Organized storage area for easier accessibility to food items.

●Submitted payroll for employees

EDUCATION

Clayton State University, Morrow, GA

2009 – 2011

Mid-Manhattan Learning, NewYork. ( High School Diploma).

2003-2007

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